E’dee Wakeley

Military trained in Aerospace Maintenance and Medical Emergency Response

Ripley, NY

adyu8o@r.postjobfree.com

+1-412-***-****

• Dedicated, responsible individual with Superior Guest Relation skills

• Military Trained in Healthcare with Medical Terminology

• Authorized to work in the US for any employer

• Currently learning Spanish

• Traveled and well versed in many cultures

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Home Health Aide/Medical Assistant

Liberty Healthcare Corporation - Niagara Falls, NY June 2023 to Present

• Provide direct support and care for terminally ill patient

• Medication review and maintenance

• Monitoring of vitals

• Comoanionship

• Household chores

COVID-19 Screener/Tester Receptionist

Integrated Resources (Temp. Position) - Coraopolis, PA March 2020 to April 2021

• Greets County employees, and visitors. Creates a welcoming and secure environment by answering basic questions and providing directions.

• Screen each individual per the COVID-19 screening process. Provides a comfortable, confidential screening experience.

• Full knowledge of Covid Antigen and PCR testing procedures.

• Authorized gatekeeper of the assigned COVID-19 access point.

• Follows all federal, state, local, and BHC guidelines and recommendations, Adheres to OSHA safety regulations.

• Maintains a clean and disinfected area, including but not limited to door knobs, thermometers, tables, counters, etc.

• Provides timely information to the Director of Risk Management

• Dispatch to Security Supervisor any issues

Guest Service Receptionist

Residence Inn by Marriott - Pittsburgh, PA

March 2018 to March 2020

• Welcome guests upon entry to the hotel, assist with check in and check out.

• Answer phones, book reservations, respond to emails and electronic reservations.

• Keep records of occupied rooms and guests' accounts.

• Prepare check ins by assuring requests have been fulfilled prior to guests arrival.

• Collecting appropriate identification and payment for each guest upon check in.

• Experience with Marriott computer system and Reward system

• Cross trained in The Mix***

• Preparing and presenting food and alcohol for guests

• Clearing, cleaning and sanitizing food preparation areas and equipment used

• Working as a team with different department managers during the serving portion of, The Mix

• Engaging guests in conversations about What brings them to the area and how their stay is.

• Administrative & Business Operations

In-Home Caretaker

Wilson Family - Pittsburgh, PA

August 1992 to July 2014

Provided care to a Dementia patient. Worked various hours including overnight care while the family took vacations, daily care as they needed.

• used adapted devices, assisted with bathing, toileting, and grooming needs

• prepared meals according to her health needs

Medical Assistant Externship

West Penn Hospital - Pittsburgh, PA

June 2011 to November 2011

• Prepare exam rooms

• Prepare patients for exams

• Vitals

• Calling in prescriptions

• Scheduling

C-130 Crew Chief

U.S. Air Force - Coraopolis, PA

July 1998 to March 2010

• Crossed trained into Officer liaison

• Aerospace Maintenance

• Traveled with planes to ensure its maintenance

• Represented U.S.A.F. At Air Shows and Open houses

• Worked with Special Forces on joint exercises

• Trained in Emergency Response

• First Aid responses

• Fire Safety

• SDS/OSHA regulations

• Maintain Flight Line and Flight Security

• Held Top Secret Clearance

Assistant Manager, Human Resources

La Quinta Inns & Suites by Wyndham - Coraopolis, PA March 2004 to April 2009

Administrative & Business Operations

• Accounting, Billing, and Sales Calls

• Accounts received

• Business and Revenue

• Hotel Security

• Customer service

• switchboard operator, where I ensured details and delivery of messages.

• oversee operations of hotel property.

• Maintained hotel safety records

• Held training meetings in accordance with SDS and OSHA guidelines.

• Daily audit of cash and credit card transactions

• Bank deposits

• Interviewing, new hire orientation and paperwork

• Fulfilled all Human Resource responsibilities

• Fulfilled General Managers position during his vacation time

• Covered called off shifts in the laundry, Housekeeping, Maintenance, Guest services and Airport Shuttle departments

• Nightly audit

• Reconciliation of any transaction

• distribution of Express Checks outs

• managing airport runs

• Setting up and maintaining Complimentary Breakfast Lead Concierge

Hyatt - Pittsburgh, PA

February 1999 to March 2002

• Create and Maintain current Pittsburgh area information

• Responsible for coordinating all hotel concierge activities from the lobby concierge desk

• Maintained an extensive network of local service providers

• Worked with Guest Services Manager to develop a basic set of Concierge services included with each guests stay

• Responsible for answering incoming guest requests for Concierge services and putting in the proper requests

Hostess/Server/Cashier/Baker

Eat'n Park Hospitality Group - Coraopolis, PA

September 1995 to June 1997

• Welcome guests in a warm and friendly manner.

• Ascertains their dining/lodging needs.

• Seats guests and manage the seating chart.

• Monitors restaurant activity to determine seating and dining flow.

• Responds to guest inquiries and requests in a timely, friendly, and efficient manner.

• Performs opening and closing duties, as needed.

• Assists others with side work including, but not limited to cleaning, stocking, folding silverware, etc.

• Helps fellow team members and other departments wherever necessary to maintain positive working relationships.

• Taking guest orders, communicating them effectively to the kitchen

• Memorized the menu

• Offering recommendations to upsell appetizers, desserts, or drinks. Education

Associate's degree in Social Services

U.S.Career Institute - Fort Collins, CO

October 2022 to Present

Diploma in Medical Assisting and Phlebotomy

U.S. Career Institute - Illinois

September 2022 to November 2022

Certificate in Medical Assisting

Career Training Academy - Pittsburgh, PA

December 2001 to September 2002

Certificate in Aerospace Maintenance

Community College of Air Force - Coraopolis, PA

July 1998 to August 1999

Skills

• Experience with children

• Vital Signs

• Senior Care

• Microsoft Office

• Restaurant experience

• Behavioral health

• Night audit

• Medical Receptionist

• HIPAA

• SkyTouch Hospitality System

• HIPAA

• Business management

• Computer literacy

• Laboratory Experience

• English

• Upselling

• First aid

• Employee Orientation

• Communication Skills

• Hotel experience

• Cleaning Experience

• Guest Relations Experience

• Administrative & Business Operations

• Memory Care

• Retail and Customer Support

• Resident's rights

• Security

• FOSSE Marriott

• Assistant Manager Experience

• Business and Administrative

• Personal Assistant Experience

• Dispatching

• Autism experience

• Customer service

• Supervising Experience

• Caregiving

• Shuttle Driving

• Basic math

• Childcare

• ICD-10

• Office experience

• EMR Systems

• Aerospace Maintenance

• Telecommunication

• Phone etiquette

• Patient Care

• Human Resources

• Guest services

• Medical Records

• Medical Scheduling

• Business Administration

• Sanitation

• Business and Administration

• Military

• Cash handling

• Dementia Care

• Health Care

• Medication Administration

• Medical Office Experience

• Meal Preparation

• Opera

• Accounting

• Medical coding

• Infant care

• Guest Service

• Medical Billing

• Accounts payable

• Microsoft Word

• Leadership

• Office Management

• Payroll

• Blood sampling

• Computer Skills

• Sales administration

• Multi-line Phone Systems

• Home Care

• Customer Service

• Front Desk

• Driving

• Healthcare

• Interviewing

• Anatomy knowledge

• Alzheimer's Care

• Laundry

• Office Receptionist

• Clerical Experience

• Hospitality

• Insurance verification

• Medical terminology

• Serving

Languages

• Spanish - Beginner

Military Service

Branch: United States Air Force

Rank: E-5

Certifications and Licenses

Aerospace Maintenance July 1999 to Present Air Force Certification Assessments

Building relationships for childcare providers — Proficient January 2020

Building positive and productive relationships with families of children ages 0–3 Full results: Proficient

Medical receptionist skills — Proficient

July 2022

Managing physician schedules and maintaining accurate patient records Full results: Proficient

Customer focus & orientation — Proficient

May 2021

Responding to customer situations with sensitivity Full results: Proficient

Call center customer service — Proficient

July 2021

Demonstrating customer service skills in a call center setting Full results: Proficient

Bartending — Proficient

January 2022

Understanding, pouring, and mixing drink orders

Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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