Molly McNealy

Tenino, WA

adyu88@r.postjobfree.com

+1-704-***-****

I would like to secure a position within your organization where I can utilize my skills in customer/ patient assistance, organization, communication, sales, driving a business to succeed / achieve goals and management. Managing and motivating coworkers/employees to work together as a unit to ensure a company is operating efficiently and effectively as possible is something I take pride in knowing I can accomplish.

Willing to relocate to: Charlotte, NC - -

Authorized to work in the US for any employer

Work Experience

Center Manager

European Wax Center - Charlotte, NC

December 2020 to June 2023

Guest Experience

• Ensure the center exceeds guest's expectations by delivering an exceptional guest experience · Train and coach associates to establish trust and confidence with each guest interaction Sales Leadership

• Manage productive center shifts to ensure the center exceeds monthly, quarterly and annual sales goals

• Take ownership and accountability for creating a positive work environment that increases productivity and reduces turnover

• Communicate business goals and priorities to maximize associate performance, increase sales opportunities and profitability.

• Celebrate positive associate performance and partner with the District Manager to identify performance opportunities for ongoing feedback and development. Talent Management

• Routinely recruit and present quality candidates who reflect the EWC brand and will deliver the desired results.

• Motivate and train all associates through brand programs in sales, guest service and product knowledge.

• Motivate associates to take action to achieve sales goals and drive positive results daily. Operational Management

• Ensure compliance with company standards per the Center Operations User Guide.

• Manage and adjusts schedules and daily tasks to meet business goals.

• Minimize loss by following company Loss Prevention policies and offering excellent guest service.

• Ensure all areas of the Center, including storage room and desk are neat, clean, organized and operating to company standard.

Sales Manager

European Wax Center - Charlotte, NC

September 2020 to December 2020

• Manage the front desk staff to ensure the responsibilities of each Guest Service Associate were being performed properly.

• Training/Retraining front desk team how to complete daily tasks and assist the guests.

• Coaching front desk on sales

• Upholds EWC (3 C’s) Core Values

• Maintain hygiene protocol and safety procedures

• Set action plans for performance targets (Adjusted Sales and KPIs)

• Daily Team Huddle with GSA team to drive performance management

• Ensure all the associates come in EWC uniform

• Ensure each guest has an exceptional guest experience

• Ensure all confirmation calls are made daily

• Focus on daily KPI baselines to drive profitability

• Ensure GSAs complete and sign off on opening, daily, and closing checklist

• Ensure AQ is printed and completed each shift

• Training the GSA staff

• Work with Center Sales Leader to control point usage, refunds and other Loss Prevention areas

• Daily email to Center Sales Leader/DM on KPI performance and what was achieved for the day Guest Service Associate

European Wax Center

November 2018 to September 2020

• Checking-in/out guests

• Obtaining new guest information to create guest profiles

• Documenting all medications a guest takes that may require specific instructions or limitations on when a guest may receive waxing services.

• Putting account/appointment notes in guest demographics (ex: guest need 30 minutes for Brazilian instead of 15)

• Opening/closing facilities

• Counting register and running opening and closing reports.

• Sales of wax passes and products

• Educating guests on waxing services, benefits, type of wax, about our company, savings potential when purchasing wax pass, hair growth cycles, importance of skin care routine.

• Keep track of the center’s, front desk and wax specialist’s daily goals throughout each shift and relay that information every 2 hours to the entire team via group chat.

• Encourage one another and shout out individual achievements that are made by oneself and fellow staff team members.

• Make sure every single guest has an amazing experience and leaves the center feeling confident and satisfied with their service.

• Restocking the product wall

• Maintain CDC (covid sanitation guidelines) throughout the center as well as keeping record of sanitation completion.

Personal Assistant

Leave it 2 Molly - Charlotte, NC

April 2016 to September 2017

• Managed a variety of daily tasks for clients that include but were not limited to grocery shopping, meal preparation, running errands, making phone calls/setting up family appointments, straightening client's house, organizing projects, dog sitting, dog walking, house sitting, babysitting, transportation, packing and moving, and deep cleaning

• Keeping an organized calendar with client's information, dates/ times of services and any special instructions is crucial to running a successful business.

• Providing customers with invoices to create awareness of all charges for services. Patient Representative

Christenbury Eye Center

April 2015 to February 2016

• Check-in Patients

• Collecting insurance information, any applicable payments, and patient information as needed as well as adding new patients into the system as applicable.

• Scheduling follow-up appointments as needed.

• Post-Operative calls to surgery patients.

• Prepping patients before surgery and assisting patients after surgery.

• Incoming and outgoing medical records.

• Surgical Counseling and Scheduling

• Insurance verification using CPT Codes and Diagnostic Codes.

• Assisted in the Operation Room on surgery days.

• Collecting Consent Forms for both in-patient and out-patient surgeries.

• In charge of all out-patient surgeries for both doctors. Event Manager/Sales Associate

Glorious Gifts

March 2009 to July 2014

generate optimal sales and client retention by providing services including merchandise selection, transportation and staging, and event logistics.

• Providing exceptional customer service pre and post-sale to ensure overall customer satisfaction.

Sales Associate

Lucky Brand Jeans

August 2010 to August 2011

• Assist customers in finding their ideal fit jean.

• Providing timely service at the register.

• Managing back of house stock to ensure that all inventory is accounted for. Education

Queens University of Charlotte - Charlotte, NC

June 2015 to December 2016

Radiology

Midlands Technical College - Columbia, SC

June 2013 to May 2014

Elementary Education Program

University of South Carolina - Columbia, SC

August 2012 to May 2013

East Carolina University - Greenville, NC

August 2011 to May 2012

CTA in Outreach Program

Charlotte Catholic High School - Charlotte, NC

August 2007 to June 2011

Skills

• Customer Service

• Guest Service

• Microsoft Word

• Microsoft Powerpoint

• Millennium

• Phone Etiquette

• Organizational Skills

• Surgical scheduling

• Insurance Verification

• QuickBooks

• Reception

• Billing

• Medical Terminology

• Patient Care

• Data Entry

• Insurance

• Medical records

• Medical coding

• Medical scheduling

• HIPAA

• Events management

• Anatomy knowledge

• Zenoti (2 years)

• Management (3 years)

• CPT Coding

• ICD-9

• ICD-10

• Interviewing

• Performance Management

• Retail sales

• Loss Prevention

• Office Management

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