Health Care Assistant

OKOLI IZUCHUKWU CHIJIOKE MBA, PGDBM, PGDMS, B. Sc

Contact Address:

No 11 Unity Street, Saburi Residential District, Deidei Abuja

Phone: 234**********, Email – adyu73@r.postjobfree.com

Personal Data

State : Anambra State, Nigeria Local Government : Orumba North

Date of Birth :Oct 27, 1982

Sex :Male

Marital Status :Married

Educational Qualification

Work Experience

Year 2022 – Mental Health Awareness Level 2, GPVT Certified, CPD Accredited Course.

Year 2020 – Healthcare Assistance Training.

Year 2019 – Associate Member, Chartered Institute of Economists Nigeria.

Year 2017 – Retail Banking Academy, One Lyric Square, London, W6 0NB

Year 2015 – MBA University of Sunderland, St. Peters Way Sunderland SR6 0DD, UK.

Year 2012 – Post Graduate Diploma in Business Management (PGDBM) L7 – The Management Awarding Organization (athe UK).

Year 2011 – Post Graduate Diploma In Management Science (PGDMS) – Albion College London WC1A, UK.

Year 2001 - 2005: B. SC Banking and Finance, Anambra State University of Science and Technology, Uli Anambra State.

Year 2006 – Certificate in Computer Application, Skill Touch Computer Training School, Wuse Zone 6, Abuja.

Year 1994-2000 - SSCE, Government Secondary School Garki Abuja.

Year 1988-1994 – Ekulu Primary School, Enugu State.

Mary Francis Hospitals and Medical Centre Limited Abuja Nigeria January 2021.

Creating Social Impacts by providing non-medical services, helps people out by providing patients satisfaction, ensuring patients comfort throughout stay in the hospital.

Operating the reception area and restocking of consulting rooms, bed making, serving meals, escorting elderly patients and supporting patients to move around by giving directions, as well as ensuring good toileting especially for bedridden in-patients.

Providing help to eat and drink to those who cannot feed by themselves, ensuring that every patient under our care and support are safeguarded from harms, abuse and unnecessary risk.

Participate in health promotions and campaigns.

Assist in developing an understanding of each patients communication needs and styles to facilitate effective communication.

Offering safety/security advices to both patients and the hospital management.

Customer Service Manager – Eco bank Deidei International Building Material Branch, Abuja. February 2019.

In charge of the cash center, vault and the staff of the center/main branch.

In charge of all cash registers/files.

Supervises all cash and non-cash transaction of the tellers

Authorization of all transaction of the tellers

Full knowledge of the organizations product and that of the target market

Ensure legal and regulatory compliance regarding all financial functions

Internet banking enrollment.

Loading and Offloading of the branch Automated teller machines

Giving weekly progress/challenge report to the cluster head.

Customer Service Manager – Eco bank Kado Fish Market Branch, Abuja. October 2017.

Same as above

Customer Service Manager – Eco bank Wuse Zone 6 Branch, Abuja. June 2017

Same as above.

Customer Service Manager – Eco bank 4th Avenue Branch Gwarimpa, Abuja. Mar 2017 to May 2017.

Same as above.

Customer Service Manager – Eco bank 4th Avenue Branch Gwarimpa, Abuja. Mar 2017 to May 2017.

Same as above.

Customer Service Manager – Eco bank Gowon Branch, Abuja. 2016.

Same as above.

Customer Service Manager – Eco bank Cairo Street Branch, Abuja. 2015.

Same as above.

Cash Officer– Ecobank Wuse Market Branch November 2014 till February 2015.

In charge of all cash registers

In charge of the branch cash and vault

Supervises all cash and non-cash transaction of the tellers

Authorization of all transaction of the tellers

Loading and Offloading of the branch Automated teller machines

Relief Business Manager – Ecobank Petroleum Equalization Cash Centre Ambassadorial Conclave, CBD, Abuja. February 2014 till April 2014.

In charge of the cash center, vault and its staff

In charge of all cash registers

Supervises all cash and non-cash transaction of the tellers

Authorization of all transaction of the tellers

Back up officer to the operation and branch manager

Full knowledge of the organizations product and that of the target market.

Review of all loan application documents.

Ensure legal and regulatory compliance regarding all financial functions

Internet banking enrollment

Loading and Offloading of the branch Automated teller machines

Giving weekly progress/challenge report to the Area Manager through the main branch

Head Customer Service Unit Ecobank Wuse Market Zone 6 (2013)(SOFTWARE – FINACLE 6.0)

Interfacing with customers and their enquiries

Customer update

Inputting customers instructions

Preparation of customers statements

Account opening and closure

Processing of Referrals

File and package management

Cheque confirmations and signature verification

Account reactivation and customer static update

Back Office Supervisor for Customer Service manager

Attending to customers’ requests and complaints

Confidential and Professional Niceties and general Customer Management

Sms Alerts update for customer

Relief Cash Officer– Ecobank Asokoro Branch November 2012 till February 2013.

In charge of all cash registers

In charge of the branch cash and vault

Supervises all cash and non-cash transaction of the tellers

Authorization of all transaction of the tellers

Loading and Offloading of the branch Automated teller machines

Cash and Tellering Unit/Funds Transfer Ecobank Wuse 2 (March 2011)(Software – Flexcube 9.0)

Cash deposit

In-house cheque deposit

Booking and liquidation of fixed deposit

Expense liquidations

Cash payments

Telegraphic transfer

Regional transfer

Local transfer

Rapid transfer across west Africa

Pooling and payment of western union

Regional cash pool

Confidential and Professional Niceties and general Customer Management

Head Customer Service Unit Wuse 2 Branch (Feb 2008) (Software – Flexcube 9.0)

Authorization of all customer service transactions

Supervision of Customer service duties and staffs

Back up officer to the Operations Manager

Preparation of references

Chief vault guard for the branch

Treating and attending to all clearing Cheque and matters

Confidential and Professional Niceties and general Customer Management

Customer Service Unit Wuse 2 Branch(Dec 2007) (Software – Flexcube 9.0)

Interfacing with customers and their enquiries

Customer update

Inputting customers instructions

Preparation of customers statements

Account opening and closure

Processing of Referrals

Cheque confirmations and signature verification

Account reactivation and customer static update

Proofing of Sundry accounts

Back Office Supervisor for Customer Service Unit

Attending to customers’ requests and complaints

Confidential and Professional Niceties and general Customer Management

Sms Alerts update for customer

Retail Banking Unit (NYSC) Bayelsa State 2006-2007 (Software – Flexcube 9.0)

Marketing of banks product and services by introducing new customers on board

Customer management / retention

Deposit mobilization

Attending to walk in customer’s requests and complaints

Call over of tickets from operation staffs.

Interests

Reading books, Playing Football, Playing trumpet, Chess, and Scrabble. Swimming, Listening to Music

Publication

Professional Qualification/Membership of Associations

Skill/Competencies

Tools for employee motivation, a case study of King David Limited branches Abuja Federal Capital, Nasarawa State and Niger State.

Chartered Institute of Economics 2019

Ecobank Customer Service Certification Programme 2017

Ecobank Security awareness training program September 2015

Ecobank Customer Certification Program March 2015

Ecobank Customer first 2010 project

Member Chartered Institute of Bankers (2009-till date)

Excellent customer service orientation 2009

Basic Banking Training (3rd October to 26th November 2008)

Flex cube banking software training (November 2007)

Member Nigeria Institute of Management ( 2007- till date)

Customer service delivery

Team player/leader

Good analytical mind

Smart appearance

High level of integrity

Good communication skills

Selling skills

Paying attention to details

Good Interpersonal Skills

Leadership and influencing skills

Problem solving abilities

Positive Impact ability

Referee

Available on Request

Contact this candidate