Charles Gregory Williams

****B Thompson Mill Road

Graham, NC 27253

919-***-****

OBJECTIVE To obtain a challenging Management or Service Position in the Technology and Customer Service Sector to further utilize my skills and experience.

EDUCATION

2009 – Present Naval War College

Newport, Rhode Island

Joint Professional Military Education

2002 – 2005 Old Dominion University – Navy College

Norfolk, Virginia

Bachelor of Science in Electronics Technology

1998 – 2000 University of Phoenix

Phoenix, Arizona

Information Technology

1991 - 1995 Tidewater Community College

Virginia Beach, Virginia

Electronics Engineering

1984 - 1986 University of North Carolina at Chapel Hill

Chapel Hill, North Carolina

Bachelor of Science in Computer Science

EXPERIENCE

2017 – 2023 Assistant Manager; JR Cigar Outlet Burlington

Burlington, NC

Responsible for day-to-day operations of Cigar Store Retail Sales and Register operation.

Customer Service Representative ensuring customer is welcomed and assisted promptly

Extensive knowledge of cigar and tobacco structure throughout store

Responsible for stocking of tobacco products and ensuring prompt ordering of stock replacements

2014 – 2017 Commanding Officer; NR NIOC Norfolk - Retired

Norfolk, VA

Current and valid Military Security Clearance – TS/SCI.

Orchestrated overall operations of Operation Terminal Fury PAC with Allied Forces.

Responsible for a unit of 65 Active Reservists in the Norfolk, VA area.

Managed unit’s mission of Cyber Security with 10th Fleet Cyber Command to ensure that all members are trained and ready to assist with network requirements around the world.

Officer in Charge for Tiger Team involved with initialization and installation of network utilized by friendly forces Afghanistan

Battle Floor Captain for J6 Camp Phoenix Afghanistan.

Officer in Charge J6 Afghanistan

Managed all administrative and personnel issues for NIOC and ensured the unit maintained an average mobilization readiness over 96%.

Trained and qualified in Cyber Command Information Assurance and Information Professional Officer requirements.

2013 – 2016 Facility Manager; Laird Technologies

Durham, NC

Information Technology Manager for site ensuring security and operation of all networking equipment.

Assisted in Artificial Intelligence project and design schematics.

Responsible for the daily operations and repairs of critical equipment supporting the Cleanroom Facility.

Ensures maintenance and facility personnel are utilized effectively to maintain equipment uptime over 95%.

Responsible for the maintenance and repair of cleanroom equipment utilized in the design and production of innovative semiconductor devices.

Works with Sector Engineers to formulate cost savings with utilities by ensuring the facility is operating as efficiently as possible.

Forecasts maintenance and capital equipment needs and purchases that allows Laird to be as competitive and technologically advanced as any business unit in the Semiconductor Industry.

2000 – 2013 President and Owner; SERT Systems, Incorporated

Durham, North Carolina

Responsible for the daily Operations and Growth of a highly technical Semiconductor Fabrication Equipment Refurbishing and Servicing Corporation.

Ensure that proper training and operation experience is presented to 80 Field Service Engineers within the company.

Responsible for ensuring that managers are coordinating with Engineering Teams and Technical Staff to meet the needs of our worldwide customer base.

Corporation currently has customers around the world that depend on corporation resources such as: equipment refurbishing, servicing, installation and qualification, and parts repair.

Travel extensively and interface with customers for sales presentations and problem solving.

1995 - 2000 Field Service Engineer III; Novellus Systems, Incorporated

San Jose, California

Responsible for the repair and maintenance of highly sophisticated, semiconductor production equipment. Requires knowledge in RF systems and transmission, and formation of plasmas for microchip production.

Assisted the Sales Department with the promotion and sale of new equipment and upgrades to the customer.

Traveled to numerous customer sites around the world to repair semiconductor production equipment.

Served as Engineer onsite at Motorola MOS15 in Research Triangle Park, NC.

Extensive travel throughout the world as Field Service Engineer for Novellus Systems, Inc., handling all remote customers.

Required to have an extensive knowledge of all production equipment and customer production requirements.

Assisted Novellus Systems, Inc. Training Department with course revisions, writing, and instructing when the need becomes available and course loads are excessive.

Responsible for one-on-one contact with customers during system malfunctions, system upgrades, and quality improvements. Conduct periodic Account Meetings to evaluate Customer Satisfaction and make recommendations for improvements.

1991 - 1995 Electronics Instructor; Fleet Training Center - US Navy

Norfolk, Virginia

Demonstrated vast knowledge of electronic theory and effective troubleshooting ability.

Maintained technical training equipment in a high state of readiness.

Maintained and supervised all facets of a micro-miniature soldering station and performed repairs to numerous printed circuit cards saving the Navy in excess of over $310,000.

Assisted in the revision and pilot course for the AIMS MK XII IFF Maintenance Course.

OTHER TRAINING

Current and valid Military Security Clearance – TS/SCI.

Management and Supervision Training

Cyber Security and Networking Maintenance

Network +, Cisco, Windows platforms

Cisco, Windows, and Unix Environments

Experienced OIC for Task Force Phoenix Afghanistan

Battle Floor Captain qualified in cyber security implementation and operation.

Trained in Administering, managing, and troubleshooting hardware, software, and services for single, mixed, and multi-user environments

AIMS MK XII IFF System Maintenance

AN/SPS-40C Air Search Radar Maintenance

Mini/Micro-miniature Electronic Repair Technician (Soldering)

Group Paced Instructor and Total Quality Leadership Trained

Engineering Graphics (AUTOCAD)

Extensive experience with Microsoft Word, Excel, PowerPoint, and Database Structure

Novellus Concept 1 CVD Semiconductor System

Novellus Concept 2 CVD Semiconductor System

ISO 9000 Experienced

Extensive RF experience on Radar and Communication Equip.

Web and HTML design experience

Computer Software control system repair and modifications

High Vacuum Applications and Robotics

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