Mental Health Supportive Services
Resume:
ACHIEVEMENTS:
Assisted in a COVID ** emergency response with the Department of Mental Health to facilitate participant connections to immediate services at several Project Room Key (PRK) sites across Los Angeles County.
Cochair of the 2016/2017 Homeless Care Days located at MacArthur Park.
Increased capacity by 90% where most of the clients were able to receive temporary housing with other partnering agencies.
Initiated the creation of the Sony Pictures Media Arts Academy where it became a public private partnership with partnering community art partners, the County of Los Angeles, Sony Pictures and the City of Los Angeles, Cultural Affairs Department.
Successfully reduced a Valley backlog within three months with a response time of 30 days.
At the appeal level, reduced a years’ backlog within a four-month period with a response time of two weeks.
Streamlined all correspondences of a six-month backlog with a response time of three weeks.
Helped to create a new program in tandem to the City of Los Angeles Commission on the Status of Women where they were able to provide services to women who needed more information relative to being caregivers as well as their sexual reproduction rights.
PROFESSIONAL EXPERIENCE:
Department of Mental Health DMH, County of Los Angeles, Los Angeles 09/2019 – Present
550 S Vermont Ave, Los Angeles, CA 90020
Michael Wand RN
Supervisor EOTD/Therapeutic Transportation
Cell: 213-***-****
Community Health Worker
Monitor organizational performance metrics and report all matrix information to the lead supervisor (ED).
Provide reports with accurate qualitative and quantitative analysis to supervisors.
Work in collaboration with emergency mental health facilities, LAPD, Sheriff’s, PMRT, LAFD and urgent care hospitals in locating appropriate crises care safe spaces.
Able to work in tandem with five PRK Site providers to help facilitate clients to mental health facilities for supportive services.
Able to mitigate any issues surrounding crisis management via MI.
Engaged in providing supportive services to clients/patients.
Homeless Health Care Los Angeles (HHCLA), Los Angeles 10/2014 – 06/2019
2330 Beverly Blvd., Los Angeles, CA 90057
AuBre Martinez, Assistant Director Programs
SPA 4 – CES Coordinator / Outreach Coordinator – SEW HUB
Provided case management and supervision to lead outreach specialists and housing navigators to provide guidance for a housing opportunity and helped create strategic solutions with attention to system opportunities and barriers.
Helped define project scope with the SPA 4 CES Team to help define the timeline of deliverables, milestones, pertaining to required tasks in collaboration with project stakeholders.
Collaborated with stakeholders, including intergovernmental peers, elected officials, non-profit partners, and the community at – large to ensure and increase capacity of services.
Provided support and integration of outreach resources and activities into the Coordinated Entry System (CES).
Expanded participation in collaborative, multidisciplinary outreach within SPA 4 and surrounding SPA’s.
Helped in the support and the creation of consistent and transparent Coordinated Entry System (CES) processes, inclusive of outreach, engagement, assessment, housing navigation, and client referral.
Work with private providers as well as city/county agencies in each SPA to identify programmatic challenges and/or gaps in services. Strategize on program innovations. Highlight and disseminate best practices CoC wide.
Ensured SPA 4 and other SPA’s have been able to utilize CES survey methodology and that outreach staff have client records entered HMIS in a timely manner. Assisted in providing technical assistance as to evidence-based practices in homeless outreach and services, including utilization of No Wrong Door, Harm Reduction and Housing First approaches. Helped outreach coordinators promote a voluntary, client-centered approach that sought to engage the highest acuity clients and reduce barriers to accessing the CES.
Managed a caseload to aid clients/patients in obtaining employment training, jobs, housing, and other supportive services.
Organized and coordinated the activities of community groups to assist in identifying community resources and working in partnership with community in developing solutions to a range of community issues including substance abuse, juvenile delinquency, homelessness, and mental illness.
Assisted clients, patients, and family members in completing forms for benefits, housing, jobs, and other supportive services as appropriate.
Provided guidance to clients/patients to assist in the rehabilitation and recovery process and to provide supportive services as needed.
Weingart Center / AmeriCorps – HFTH / HHCLA, Los Angeles 10/2014 – 10/2016
566 San Pedro St, Los Angeles, CA 90021
Angela De Los Santos (AmeriCorps Hope for the Homeless)
Los Angeles Christian Health Center - Bilingual Outreach Specialist
2330 Beverly Blvd., Los Angeles, CA 90057
Monica Quezada, Supervisor (HHCLA)
SPA 4 - Lead Street Outreach Specialist (SEW)
Increased outreach homeless service capacity by 300% where the SEW - Homeless Health Care Los Angeles (HHCLA) team matched chronically homeless veterans, individuals, and couples to mental and physical health services, provided referrals to individuals, couples, veterans, and persons diagnosed with HIV (Special Needs), families, and women with children to temporary shelters / bridge to housing to facilitate a conduit for more stable housing.
Assisted in directly connecting individuals to emergency, transitional and permanent housing to clients with a wait time of three weeks.
Increased client base by 7% within a two-month time frame by promoting the clinics services to residents and business owners within Boyle Heights and East Los Angeles communities.
Documented all private information via the organizations' database to comply with city, state and federal social service and housing agencies rules and regulations.
Partnered with other local organizations via English / Spanish social media to expand the clinics demographics while using GIS.
Worked in tandem with shelters / providers throughout the City and County of Los Angeles in during their initial intake.
Received service referrals from social workers, eligibility workers, medical case workers, other staff, or community stakeholders to assist clients/patients in obtaining food stamps, housing, medical services, mental health services, substance use disorder treatment, or other supportive services as appropriate.
Developed partnerships with diverse community and peer support groups including those with a focus on advocacy, self-help, family alliances, and parents.
Liaised with local health care programs, schools, and social service agencies to create coordinated care and resource linkages, when possible.
Organized, prepared, and maintained materials needed for community presentations, outreach and community events.
Gateway Science & Engineering at LA Mission College, Pasadena 08/2007 – 10/2010
300 N Lake Ave 12th floor, Pasadena, CA 91101
Nick Quintanilla, Construction Manager
Office Manager / Executive Administrative Assistant
Processed Approvals pertaining to RFI, Field Orders and Change Orders for lead construction firms as well as their sub-contractors.
Worked in tandem with lead construction managers in tracking and maintaining the construction schedule of the project to ensure on-time delivery of said multimillion-dollar project.
Assisted in Dept. of the State Architect (DSA) Coordination, record meeting minutes, process of submittals, scheduling staff and consultant meetings along with scheduling community meetings to create and establish transparency for the community - at large, contractors, LA Mission College, and LACCD members.
City of Los Angeles, Cultural Affairs Department (CAD), Los Angeles 10/1999 – 10/2005
201 N Figueroa St Suite 1400, Los Angeles, CA 90012
Leslie A. Thomas, Community Arts Director
Project Coordinator
Coordinated the promotion of the Electronic Arts Academy (EAA) to English/Spanish speaking constituents. Maintained a budget of $350,000.00 annually along which it included the maintenance of the T1 line that helped reestablish a better IT infrastructure.
Supervised a staff of 15 site supervisors with 45 art instructors and provided field visits located in all 15 Los Angeles Council Districts.
Taught and created workshops pertaining to the preparation of grant proposals for the Youth Arts and Education Division of the Cultural Affairs Department.
Provided support to the Community Arts Director assisting in the development of short- and long-term financial plans and analysis while revising the strategic plan for the EAA.
Provide oversight to administrative functions to ensure daily operations of facilities (15) and equipment.
Organized, prepared, and maintained materials needed for community presentations, outreach and community events.
Developed partnerships with diverse community and peer support groups including those with a focus on advocacy, self-help, family alliances, and parents.
CERTIFICATION:
Core Practice Concepts in Working with LGBTQIA+ Youth (06/02/2023)
De-Escalation: Prevention, Intervention, and Afterward AM (04/13/2023)
How to Complete FSP Outcome Training (06/01/2021)
Integrated Core Practice Model Foundation Training (05/05/2021)
Wellness Recovery Action (Wrap) Training (04/29/2021 – 04/30/2021)
Question, Persuade, Refer: Gatekeeper Training for Suicide Prevention (04/07/2021)
Trans* Health Summit Certificate (2015)
HIV Certificate – Homeless Health Care Los Angeles (2015)
CERT Training Certificate, LAFD (2015)
Trans Training Certificate (2015)
LGBTQ Training Certificate (2015)
SBIRT Training Certificate (2015)
How to deal with difficult people Certificate (2015)
Diversity Training Certificate (2105)
Conflict Management Certificate (2015)
California State University, Los Angeles Extension - Nonprofit Development Certification (2001)
EDUCATION:
Mount Saint Mary’s University – 02/18 – 06/18
Major: Liberal Arts (Psychology focus) – Candidate
10 Chester Place, Los Angeles, CA 90007
California State Polytechnic University, Pomona – 02/09 – 2/15
Major: English Education and Urban and Regional Planning
Minor: Spanish Literature and Regenerative Studies
3801 W Temple Ave, Pomona, CA 91768
SKILLS:
Proficient in Microsoft Programs (TEAMS, Word, Excel, PowerPoint, Photoshop, Illustrator)
Proficient in multiple homeless database systems (CLARITY HMIS, CHAMP, IBHIS)
LANGUAGES: Bilingual (Fluent - Spanish / English)
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