Cassandra Dalimata

El Paso, TX 915-***-**** adyu4r@r.postjobfree.com

Healthcare Management

Recent Bachelor of Science in Healthcare Management graduate with 5 years of experience. Multifaceted, accomplished healthcare management professional with extensive experience in all aspects of medical services, healthcare administration and training, service quality, regulatory compliance, process optimization, performance management, and patient care. Innovative thinker, persuasive communicator, and the ability to execute on multiple priorities within a fast paced environment.

Core Qualifications

■Effective Communication

■Time Management

■Phone Etiquette

■Healthcare Management

■Self-Starter

■MS Office

■Organization

■AIDET guidelines

■Scheduling

■Customer Service Skills

■Attention to detail

■Payroll

■Teamwork

■Delegation

■Marketing/Sales

■Employee Development

■HR Specialist

Professional Experience

Insight Global-Human Resource Solutions Specialist 10/21-Present

Assist clients in all areas of the technical human resource support.

Imports-Workforce Noe Import Guided and Templates, Personal profile, Employment profile, Time off adjustments, policy assignments, Validation tables, Benefit enrollments, New hires/New positions.

Custom fields-Creating custom fields in Work Force Now.

Reporting-Standard and Sample Reports for Benefits, Time off, Recruitment, Performance, Employee Profile, Audit trails.

Recruitment-Recruitment Templates, Onboarding, I-9 Management, New and Pre-Hire Experience.

Performance Management-Performance Dashboard, Client configuration, Review plans, Performance goals, Performance notifications, Job competencies.

Workflows-Approval paths, Business rules, Work groups, Membership rules, Escalations/Emails.

Policies-Adding company policies, Time off policies, Policy assignments and Roll Outs.

Document Cloud-Import documents, Export/Run reports, Fillable forms, Access permissions.

Data Feeds/API-Integration report basics, Data bridge errors and resolutions, Carrier Connections, AES.

Portal Configuration-Home screen configuration, Selecting a new Home page layout, adding custom links to home page.

Conifer Health Solutions – Lead Patience Access Representative 07/21 to 9/21

■Greet customers following Conifer Standards of Care, provides world-class customer service

■Complete full patient registration at date of service

■Adhere to financial & cash control policies & procedures

■Explain and secure Hospital & patient legal forms (i.e., Advance Directives, Conditions of services, Consent for treatment, Important Message from Medicare, EMTALA, etc.)

■Scan Protected Health Information, create and file patient information packets/folders for upcoming Hospital services

■Assist with scheduling diagnostic procedures (enters data in scheduling system, provide customer with appointment instructions, other tasks as needed)

■Educate patients about patient financial liabilities, employs proper, compliant patient liability collection techniques before, during & after date of service

■Perform Hospital cash reconciliation & secured payment entry in adherence to financial & cash control policies & procedures

■Secure medical necessity checks/verification in accordance to Centers for Medicare & Medicaid services

■Verify insurance, benefits, coverage & eligibility

■Complete assigned registration financial clearance work lists activities

■Obtain insurance authorizations for scheduled & unscheduled Hospital services

■Secure inpatient visit notification to payors

■Assist with scheduling and coordinating post discharge care for patients

Rodan and Fields, LLC – Consultant/Intern/Non-Paid Position 02/16 to Present

■Increase consumer awareness and achieve sales by social marketing through social media sites (Facebook, Instagram, Twitter)

■Plan and organize events

■Raise brand awareness through consistent marketing efforts and product campaign launches

■Maintain constant communication with customers, ensuring questions are answered and providing counsel on which product would work best for their individual needs

■Keep record of out-going orders

■Requisition additional material supplies and products

■Continuous sales, marketing and product training

First Horizon Medical Center – Medical Assistant/Trainer 03/13 to 01/15

■Recorded patients' vital signs, documenting physicians' notes and changes in medical conditions

■Took tissue and fluid samples and sending them in for laboratory analysis

■Performed EKG’s, blood draws, and ran labs

■Prepped exam rooms for clinical procedures and assisting practitioners with patient care

■Assisted physicians during routine checkups, outpatient procedures and other physical exams

■Monitored and documenting patient symptoms for physicians' review during clinical exams

■Provided compassionate patient support and care, attention and assistance during office visits

■Prepared and administered medications under the direction of supervising physicians

■Trained new and existing medical staff on SOPs, led training classes for medical protocol changes and managed all schedules for the auxiliary medical staff.

■Managed office telephone systems, including answering calls and returning messages

■Scheduled patient appointments and maintaining communication to confirm future appointments

■Documented patients' medical information, including medical history and health insurance information

■Performed data entry tasks to document patient records within facility databases and maintaining patient files

■Coordinated daily office activities, greeting patients and checking patients in and out for their appointment

Pediamed Pediatric Night Clinic – Medical and Administrative Assistant 01/12 to 08/13

■Managed office telephone systems, including answering calls and returning messages

■Scheduled patient appointments and maintaining communication to confirm future appointments

■Documented patients' medical information, including medical history and health insurance information

■Recorded patients' vital signs, documenting physicians' notes and changes in medical conditions

■Prepped exam rooms for clinical procedures and assisting practitioners with patient care

■Assisted physicians during routine checkups, outpatient procedures and other physical exams

Pedi 360 – Marketing Coordinator 07/12 to 21/13

■Responsible for meeting growth goals for the facility through

■Prepared a development plan

■Conducted calls and presentations to potential referral sources

■Initiated and coordinated contract negotiations with other facilities, insurance companies and hospitals

■Partnered cross-functionally to define business goals, social and digital marketing strategies and KPIs in support of business objectives

■Directed marketing planning and research to identify new business opportunities, managed social media campaigns for a diverse range of clientele

■Recommended product changes to enhance consumer interest and maximize sales

■Attended healthcare functions to promote our clinics

Education

Master’s Degree global business park University (present)

Bachelor of science in healthcare management Park University 2020

Dean’s list

Fire Tech Academy EPCC 2015

Medical Assistant Kaplan college 2010

4.0 GPA

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