Agile Product Owner

LeAnn Morgan

Wichita Falls, TX

*****.******.***@*****.*** 206-***-****

linkedin.com/in/leannmorgan

Summary

• Experienced Product Owner with 15 years working with cross-functional teams at all levels to deliver high value technology solutions to business problems

• Experienced in multiple industries with a special focus on healthcare software and business processes

• Over 8 years using Agile and SAFe methodologies to management products from inception through roll out and ongoing backlog management

• Championed and implemented Business Case Pipeline and Product Roadmap processes across the organization, reducing time to market and unfinished projects Experience

Product Owner

AIM Consulting Group

Jun 2022 - Dec 2022 (7 months)

Built and managed the backlog and ongoing maintenance of the customer service tools used at a Blue Cross Blue Shield health plan.

Product Owner

MCG Health

Jan 2012 - Nov 2019 (7 years 11 months)

• Created and rolled out Portfolio and Product Roadmap processes across the organization

• Built trust across the company by opening up product planning to all stakeholders

• Advocated for and drove implementation of a structured Business Case Pipeline process that reduced time to market and unfinished projects

• Defined and rolled out standard business case documentation in Jira

• Coached the use of cross- team discussion and collaboration tools to strengthen business cases – or to kill them when appropriate

• Created competitive profiles for the Product and Sales teams

• Analyzed customer feedback to support prioritization of new products and features across the product portfolio

• Identified new business opportunities to reconfigure current products for additional revenue

• Successfully implemented a new chronic care case management product

• Facilitated requirements sessions with client stakeholders.

• Developed user stories and acceptance criteria for product features. Managed UAT for software implementations

• Managed multiple product backlogs using JIRA and ADO within the Scaled Agile Framework. MITA Trainer & Business Process Modeler

Molina Healthcare

May 2011 - Jan 2012 (9 months)

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• Developed state specific QNXT module materials and served as a module SME s • Delivered onsite and virtual training to Medicaid employees

• Maintained state Medicaid business process models to comply n with process changes Consulting Business Analyst

Adaptis

Jul 2005 - Jun 2010 (5 years)

• Saved a state Medicaid plan $750K within three months of go-live by better defining business requirements for a new Coordination of Benefits system that improved state compliance by 90%

• Led requirements team that successfully deployed a QNXT claims processing system in less than nine months – a record for the product at the time

• Collaborated with and managed an offshore team to meet an accelerated deadline

• Managed business requirements and UAT for a software project that reduced claims issue turnaround time by 50%s.

Education

University of Kansas - Graduate School of Business Master of Business Administration (MBA), Management of Information Systems University of Chicago

Bachelor of Arts - BA, English Language and Literature/Letters Licenses & Certifications

Pragmatic Product Management Course Level V - Pragmatic Institute Skills

Collaborative Problem Solving • Requirements Analysis • Group Facilitation • Project Planning • Requirements Management • Business Process Improvement • Jira • Presentation Skills • Healthcare Information Technology (HIT) • Azure DevOps Server LeAnn Morgan - page 2

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