SAMMY HODAEE

* P O BOX ******, PLANO, TX, ***** *

* adyu3n@r.postjobfree.com * 214-***-**** *

OBJECTIVE & SKILLS

A dependable, committed, confident, organized and motivated professional with excellent work ethics is interested to secure a desired position

Increase the quality of service at any progressive facility

Impact the sales and growth of the company’s revenues

Improve team’s performance

Tenacious in building new business securing customer loyalty

Familiar with different computer's operating systems such as SalesForce, Genesys, Bitrix, Zendesk, Azure, Microsoft Word, Excel, Outlook, Publisher, Power Point, Java and Netware

PROFESSIONAL EXPERIENCE

CALL CENTER SPECIALIST / MANAGER, 10/2017 – 06/2023

IMS INC, GRAPEVINE, TX

IMS Tech is a builder of custom made computers such as hardware, and monitors with a variety of computer components to suit customer’s needs

Assist with incoming and outgoing calls at Call Center and Remote

Assist with billing and insurance verification of the customer

Assist with analyzing and support

Managed and in charge of developing marketing and training materials

Managed all sales and business developmental functions

Provide a happy and comfortable customer service experience for the customer

Customer relationship development

CUSTOMER SERVICE SPECIALIST / SUPERVISOR, 07/2010 – 09/2017

SPECTRUM, FORT WORTH, TX

Spectrum is a Telecommunications Company which provides Internet, Cable, Wireless, Home Phone and Home Security Services

Assist with incoming and outgoing calls

In charge of selling Internet, Cable, Mobile, Home Phone and Security Service to the Clients

Responsible for client's Networking and Technical issues

Analyze, Troubleshoot and Transmission of different Services

Handle customer's equipment returns, swaps needs and other concerns

Provide excellent customer service and satisfaction

Managed all sales people working in the office

Managed and in charge of developing marketing and training materials including brochures and flyers for advertisement Presented sales demonstrations that generated a high success rate in securing more business

Managed all sales and business developmental functions including new product rollout and account management

IT SPECIALIST / SUPERVISOR, 03/1999 – 06/2010

AT&T, ARLINGTON, TX

Provide networking operational support to multiple areas including construction, installation and maintenance, customer engineering, customer operations and business operations

Responsible for improvement of internal measurements, including repeater rate, productivity rate, missed appointments and customer satisfaction indicators

Perform quality, compliance and safety reviews, training, appraising associates, providing feedback and motivation Responsible for administering the processes and policies as they relate to safety, attendance, performance, work rules and Code of Conduct

In charge of analyzing, troubleshooting and transmission of fiber optics. modulation, line coding, equalization, error control, bit synchronization, and multiplexing of fiber optic products to help the needs of small businesses and large corporations

In charge of analyzing and technical support of computer hardware and components, monitors and other accessories for customer's computer needs

EDUCATION

MASTERS IN TELECOM MANAGEMENT, 1999

DEVRY UNIVERSITY, IRVING, TX

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