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Customer Service Representative

Location:
Elizabeth, NJ
Salary:
Open
Posted:
August 11, 2023

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Resume:

Holly Correia

Elizabeth, NJ *****

adyu36@r.postjobfree.com

+1-908-***-****

To obtain a position in the medical field utilizing the skills gained through education and experience; providing quality patient services with enthusiasm, dedication, and a strong work ethic with the goal of becoming a valued long-term employee.

Work Experience

ER Patient Care Technician

Trinitas Regional Medical Center - Elizabeth, NJ

January 2019 to December 2021

• Performed EKG tests, venipuncture and when required, CPR on the patients

• Took, recorded and monitored patients vitals then reported any abnormalities or changes to the doctor and/or nurse.

• Placed splints on patients when required as directed by the doctor.

• Applied ice packs, warm compresses and bandages to specific injuries. Also changed patients dresses as needed.

• Trained and instructed patients on proper use of crutches, canes, etc.

• Transported and/or assisted patients to and from lab, examination, or operating rooms.

• Collected and transported body fluid and blood samples after preforming necessary tests. Customer Service Representative

ConnectiveRx - Whippany, NJ

December 2017 to April 2018

• Answered calls from Enbrel program members, and helped them with any questions or concerns they may had.

• Patients on Enbrel were in a Co pay Assistance program, we would assist them by completing their enrollment, providing them with a card and load funds to cover Co pay.

• Updated Information as needed to allow funds to be loaded. Claims Resolution Specialist/Denial Management

Caduceus Inc. - Jersey City, NJ

June 2016 to February 2017

• Received spread sheets where I would maintain the patient’s accounts by calling the insurance companies to resolve the claim.

• Managed the practices incoming mail, which included patient’s payments, updated Insurance information and patient’s complaints.

• Distributed practices incoming mail such as, Provider’s 1099 and Insurance updates and any important documents that were received.

• Resolved claims with Denial issues, and have Insurance Reprocess for payment. Insurance Follow Up / Denial Rep

MedAssets - Saddle River, NJ

August 2015 to April 2016

• Followed up and corrected insurance denials for payment for all payers.

• Making calls to insurance company reps should it be necessary to resolve denial issue(s).

• Maintained satisfactory productivity rates and ensures the timeliness of claims reimbursement from insurance payers.

Medical Biller

Spine Center & Orthopedic Rehab - Englewood, NJ

October 2014 to January 2015

• Did the balancing of all electronic and check payments for deposits

• In charge of billing by making any necessary corrections to the remark codes given for the electronic remittance advices after billing was done

• Obtained authorizations when needed for surgical procedures and aftercare physical therapy

• Called insurance companies for status of any outstanding claims.

• In charge of processing all insurance claims for the Doctor. Medical Biller / Office Assistant

Dr. David Plotkin - Springfield, NJ

April 2011 to September 2013

• Processed all insurance claims for the Doctor.

• Opened and closed the office.

• Answered phones, scheduled appointments, and prepared patient’s charts as well as filed them.

• Assisted the Doctor by taking patients’ vitals, performing Q&A with the patient, and recording it.

• Processed charges and payments as well as informed patients of outstanding balances.

• Obtained preauthorization for upcoming surgeries and discuss payment arrangements with the patient. Dental Receptionist

Dr. Anthony Corello, DMD - Westfield, NJ

November 2006 to July 2008

• Answered screened and directed inbound phone calls.

• Set up and handled incoming mail and office filing systems.

• Took verbal and written messages and made sure they got to the appropriate destination.

• Handled general requests for information and data. Medical Billing Clerk

NJ MED Express - Newark, NJ

September 2003 to November 2006

• Responsible for the maintenance of the patient's documents and their addresses.

• Processed patient's billing, statements, reimbursement claims, post transaction and data

• Dealt with the inquiries and responded to them by telephone or by writing.

• Responsible for the reports distribution, telephone and generation of the bills. Education

EKG/Phlebotomist certification

New Educare Institute of Healthcare Linden High School - Newark, NJ May 2018 to October 2018

Skills

• Administrative skills Phlebotomy Skills EKG Skills Excellent Interpersonal Skills Venipuncture 12 Lead Excellent Customer Service Skills Dermal punctures 15 Lead Excellent Verbal/Written Skills Heel sticks (pediatrics) Stress Tests Collaborative Team player Urinalysis Pediatric

Highly Self-Motivated & Organized Centrifuge Adult Skilled In Multi-Tasking Specimen collection & transport Telemetry General Office Duties Capillary techniques Arrhythmia Interpretations Proficient in Microsoft Suite Medical Terminology

• Patient Care

• Insurance Verification

• Medical Billing

• Vital Signs

• EMR Systems

• Hospital Experience

• Computer Skills

• Clerical Experience

• Documentation review

• Managed care

• Workers' compensation

• Customer service

• Medical Records

• Experience Administering Injections

• Dental Receptionist

• ICD-10

Certifications and Licenses

Certified Phlebotomy Technician

EKG Certification

BLS Certification

AHA Certification

CPR Certification

Assessments

Medical terminology — Familiar

January 2022

Understanding and using medical terminology

Full results: Familiar

Protecting patient privacy — Proficient

January 2022

Understanding privacy rules and regulations associated with patient records Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.



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