RC

RODNEY CONYERS

adyu31@r.postjobfree.com 614-***-**** Columbus, Ohio 43229

Organized Accounts Supervisor with more than 5 years of leadership experience providing detailed, hands-on corporate leadership. Knowledgeable in recruiting staff and handling customer complaints. Creates and implements effective marketing and promotional campaigns to exceed company expectations. Goal-oriented

Excellent communication skills

Staff development/training

Organizational fundraising

Customer relationships

Employee mentoring

Customer Service

Strong lead development skills

Acquiring new customers

Preparing contracts

Strategic Planning

Supplier auditing

Report writing

Compliance requirements

Event planning

Issue resolution

Customer training

Coordinating paperwork

Order processing

Gbrands Grove City, OH

Accounts Supervisor

03/2016 - 04/2021

Communicated with clients via email, phone, online presentations, screen-share and in-person meetings.

Maintained compliance with export guidelines and international standards.

Oversaw multiple accounts and worked diligently to meet and exceed performance goals.

Developed productive relationships with business representatives and consulted closely to uncover needs and match available solutions. Updated account plans based on changing markets, customer conditions and competitor activity.

Streamlined operational efficiencies by developing customer service protocols and standards.

Doubletree By Hilton Columbus, Ohio

Housekeeping Houseman

01/2015 - 03/2016

Rendered detailed and timely cleaning services while working in fast-paced environment with multiple interruptions. Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash. Employed deep-cleaning techniques for areas in need of additional sanitation.

Emptied wastebaskets and disposed of all soiled linen in guest rooms to reduce spread of germs and enhance freshness.

Dusted ceiling air conditioning diffusers and ventilation systems to improve airflow.

Supplied extra towels and toiletries when requested to optimize guest Summary

Skills

Experience

comfort.

Created checklists for daily stocking of housekeeping carts to improve inventory management and prevent unnecessary trips to stockroom. Followed manufacturer instructions for using chemicals and equipment to avoid burns, injuries and workplace accidents.

Mopped and vacuumed floors and dusted furniture to maintain organized, professional appearance at all times.

Replenished drinking glasses, writing supplies and other hotel amenities to provide elements of comfort and convenience for guests. Laundered sheets and removed stains to restore linens to pristine condition.

Ange's Pizza Columbus, Ohio

Assistant Store Manager

06/2012 - 06/2014

Set schedules and delegated assignments based on team strengths to optimize floor coverage and service levels.

Collaborated with staff to maximize customer satisfaction, streamline procedures and improve boĴom-line profitability.

Assisted in overall day-to-day operations of store, including continuous development of effective store associates to achieve desired sales and results.

Recruited and hired individuals demonstrating passion, dedication and added value to team.

Collaborated with department heads to identify opportunity, develop timely solutions and create action plans.

Fielded customer complaints, resolved disputes and answered questions to promote store engagement and effectiveness.

Minimized waste by employing specific expense-tracking and cost-control strategies.

Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism. Oversaw aspects of maintenance, inventory and daily activity management to provide optimized retail environment . Flex Columbus, Ohio

Assistant Club Manager

11/2010 - 07/2012

Oversaw exceptional customer service program focused on exceeding expectations and maintaining club's reputation.

Engaged guests frequently to understand needs and resolve concerns. Maintained adequate staff coverage levels with well-planned schedules and assignments.

Coordinated maintenance and cleaning activities to keep club in top shape for members.

Conducted staff evaluations and determined promotions and realignments or reductions in workforce.

Assessed each employee's individual strengths and delivered mentoring to improve upon weak skill levels.

Formed and sustained strategic relationships with clients. Central Ohio School Systems Columbus, Ohio

GED

07/2005

Education and Training

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