CATRINA L JORDAN

HEALTHCARE SPECIALIST

931-***-****

**** ******** **. *** ***

DOUGLASVILLE GA 30135

adyu2d@r.postjobfree.com

AREA OF EXPERTISE

●Office Management

●Teambuilding & Supervision

●Report & Document Preparation

●Spreadsheet & Database Creation

●Records Management

●Meeting & Event Planning

●Inventory Management

●Expense Reduction

●Client Relations & Communications

●Call Handling Managing

●Complaint handling

●Telephone Etiquette

●Strategic Planning

●Travel Arrangements

●Calendar Management

●Collaboration

●Finance Processing

EDUCATION

●Bachelor of Science PRESENT Jr.

Organizational Leadership Minor: Healthcare Mgmt. University of West Georgia

●Associate of Arts in Psychology 2010

University of Phoenix

●CNA Certification 1993-present

Miller-Motte Tech College

SKILLS

●GA Notary

●Certified Training for Court- Appointed Classes

•Theft & Shoplifting

•Anger Management

•Parenting

PROFILE SUMMARY

Diligent, meticulous, professional, with adapt expertise and proven success in obtaining organizational missions. Management portfolio includes over 27 years of experience in the healthcare field. Detail-oriented, resourceful healthcare management specialist and excellent communicator that is well-organized and able to manage various projects, tasks, and priorities in a timely manner.

Accustomed to developing and maintaining positive relationships with all levels of individuals from diverse backgrounds. Problem solver with great people skills. Knowledgeable in Microsoft Office Suite (Word, Excel, and PowerPoint). Strong interpersonal, excellent team player with willingness to reach and exceed goals.

WORK EXPERIENCE

ModMD, A PROFESSIONAL CORPORATION

2022 - PRESENT Account Manager, Covid Testing Company

●Set up accounts with production Execs for the Music, Television and Film industries

●Perform covid tests

●Hire and Train new staff

●All administrative office duties

●Problem solve for staff and productions

●Dispatch and Scheduling

WELLSTAR ATLANTA MEDICAL CENTER, Atlanta GA 2018 – 2022

Front Office Specialist (WellStar Medical Group)

●Administrative functions that support the practice’s operations

●Registering patients checking in and out

●Scheduling appointments

●Cash Management

CNA- Certified Nursing Assistant

●Provide all phases of patient care on a medical surgical prison unit

●Preceptor for new nurse externs

●Orientate new employees to the Forensics unit

FAMILY OUTREACH MINISTRIES, Clarksville TN 2018 - PRESENT

Executive Administrator

●Coordinate with all support staff of the ministry to ensure day-to-day operations run accordingly

●Advise and assist the ministry leadership

●Create and approve internal communications & outside correspondence

●Publish bulletins and newsletters

●Provide long range planning (financial, facility, schedules)

APOLLO MD PHYSICIAN SERVICES, Atlanta GA 2016 - 2018

Financial Credentials Administrator

●Verified the professional licensing, training and certifications

●Proficiently ensured the healthcare provider met all established federal and state standards as well as NCQA.

●Diligently worked in the revenue cycle with Accounts Receivable, as a liaison for Credentialing

VANDERBILT HOME CARE DIVISION, Nashville TN 2013 - 2015

CNA- Scheduler

●Scheduled sitters and CNAs for Vanderbilt Rehab, Psych & Children’s

Hospital

●Coordinated daily/monthly schedules for Private Duty Nurses & Home Health Aides

AMERIGROUP COMMUNITY CARE, Nashville TN 2005 - 2013

Case Specialist/ Denial/Appeals Coordinator

●Resolved all incoming issues from providers, members and representatives regarding claims, services, complaints, transportation and authorizations via phone and fax for TN Medicaid system

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