Customer Service Sales Representative

L. Derek chapman

612-***-**** adyu17@r.postjobfree.com Saint Paul, MN

Full Project Lifecycle Oversight Cross-Functional Collaboration Leadership & Support

A proven leader with more than 10 years of experience in investigations, settlement, regulatory understanding and sales. A high performer that is highly skilled in driving revenue, providing solutions and developing and maintaining client relationships in highly regulated industries.

Key Areas of Focus

Claim and File Management System Implementation & Support Cross-Functional Collaboration

Relationship Management Liaison between Client and Attorneys Team Leadership & Management

Negotiation Policy & Regulatory Compliance Settlement

Professional Experience

Comcast Corporation, Saint Paul, MN 2011 – Present

Senior Business Account Executive

Establish and manage new client relationships and collaborate with IT professionals to build a client network of local businesses.

Canvas assigned territories and met with developers of new construction to create relationships and establish new contracts.

Utilize Salesloft and Salesforce to effectively manage client relationships and ensure ongoing communication.

Manage an average of 108 clients while actively promoting and seeking out new business.

Xfinity Sales Professional

Prepared and executed sales applications and arranged for installations.

Client relationship management.

Regularly exceeded sales goals.

Xfinity COE Specialist

Provided customer service support throughout the US.

Responsible for inbound sales.

Built customer orders, scheduled order fulfillment, and provided solutions.

Xfinity MDU Sales Specialist

Managed 30 -40 Multifamily residential units in the Twin Cities.

Effective managed client relationships.

Successfully closed 36-40 sales per month.

Xfinity Direct Sales Representative

Obtained clientele though cold calls and referrals.

Analyzed market trends and monitor competitor activities.

Regularly exceeded sales goals by 25%.

D Chapman and ASSOCIATES, Maplewood, MN 2002 - 2010

Owner/ Loan Originator

Performed a wide range of senior leadership and management functions for the business including training and coaching, budgeting, submittals, client relationship management, system implementation, negotiation with financial institutions, while managing staff.

Managed, led and supported 8 loan officers and specialists.

Successfully managed the origination of FHA, VA, and conventional home loans.

Managed all financial, payroll, and licensing operations

Monitored workflow, goal setting, and annual performance reviews.

Ensured contract and regulatory compliance in all operation and administrative functions.

Prospected, established and maintained clients.

Common Point, Edina, MN 1997 - 2002

Loan Officer

Advertised business, created relationships with clients, managed client accounts, to support clients to lower debt and achieve home ownership.

Verified applicant history with credit bureaus.

Advised clients on a process for paying off their debts.

Managed loan application process and informed customers of deadlines.

State farm, Woodbury, MN 1993 - 1997

Claims Adjuster

Resolved and managed auto claims with a fast-paced and collaborative team of internal and external stakeholders.

Negotiated the repair process and resolved claims.

Deescalated conflict and supported clients through the claims process.

Reviewed supplemental requests to determine validity.

Completed vehicle inspections.

Documented information and made decisions in alignment with the local laws.

Education & Professional Development

University of rhode island

Bachelor of Arts (BA) in Communications

Microsoft Office Salesforce Salesloft

Awards and Affiliations

2013 Comcast Circle of Success Recipient

2014 TOP REVENUE Generating Unit (RGU) Producer

2018 18 Time beast award winner

Black Hawks Soccer coach - 2008-2018

Salvation army fresh start PROGRAM - 2003 – 2006

Contact this candidate