Customer Service Supply Chain
Resume:
Skill Highlights
Critical thinking, problem solver
Creative
Adaptive team player
Marketing
Bilingual (English - Spanish)
Microsoft Office proficient
adyu02@r.postjobfree.com
12881 SW 252nd St, Unit 306
Homestead, FL 33032
Contact Information
ASSISTANT MANAGER
Easy Digital Corp. January 2021 - June 2023
Provided customer service, offered product
recommendations, addressed concerns.
Responsible for overseeing inventory levels and
coordinating with suppliers to maintain an
efficient inventory system.
Performed overall operations and administrative
tasks of the store during the absence of the
manager.
MANAGER
Iluminada Store July 2015 - November 2018
Supervised pricing, designs and stock control.
Dealt with customer requirements from abroad
and domestic market.
Prepared promotional materials and marketing.
Responsible for the receipt and entry of purchase
orders, samples, shipping quotes, as well as
information and questions from customers from
abroad.
Provided feedback to customers about the status
of orders, from the reception of the order, until
the order arrived at destination.
Supervised and controlled the forwarding and
shipping of all relevant export documentation.
Supported and reinforcement to the Logistics
department.
EXPORT AGENT / CUSTOMER SERVICE
Nubiola Pigmentos S.A April 2005 - January
2014
Work Experience
Medellin University - Colombia
Graduate Certificate in Marketing, 2010
Esumer University - Colombia
Bachelor of Art degree in International
Business, 2010
Education
Profile Summary
Diana Lugo
Highly enthusiastic, innovative and creative international customer service professional with thirteen years of experience in the export process. Passionate about international logistics which drives me to excel in delivering exceptional solutions to clients worldwide, as well as finding innovative ways to optimize the supply chain.
Tecnologico Antioquia - Colombia
Associate of Science degree in Business
Administration, 2001
Gimnasio Cooperativo - Colombia
High School diploma, 1997
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