PETRA WEIZENAUER

North Miami, FL 305-***-**** adytvh@r.postjobfree.com

Education

Nursing School Social Medical Center East, Vienna, Austria 1989-1992 Licensed Registered Nurse Experience

New World Travel Reservations & Operations Agent (remote) New York, NY, 12/2021 – present

● Manage daily operations of reservation department incl. booking management (import / export / RQ bookings), complaints and data entry/update on changes in status meetings

● Lead entire procedure of special arrangements for VIP guests from arrival to departure

● Manage communication of vendor updates to DER / MWR product managers in coordination with contracting manager

● Coordinate emergencies such as natural disasters (hurricanes, tornados)

● Assist GM in solving problems such as guests at hotel, denied bookings over closeouts, constructions

● Approve credits for clients based on refund requests and complaints

● Provide global suppliers with necessary information for questions to future bookings

● Oversee billing process and solving accounting problems Travalco Manager VIP & Special Services

Hallandale, FL 10/2019 – 12/2021

● Responded promptly to agents calls and handled email requisition for new travel arrangements or changes to existing itineraries to provide optimal service

● Created customized luxury itineraries for worldwide clientele traveling to the US, Canada and the Caribbean

● Attended training sessions, familiarization trips and site inspections to maintain current industry knowledge and gain insight into tourism trends

● Responsible for developing detailed proposals and itineraries for clients from arrival to departure

● Organized all reservations with corresponding agents and coordinated pick up and drop off timelines with drivers, guides and pilots for private planes, tours, transfers etc.

● Managed the operational details and accounting/payments of every single booking American Excursionist Sales Manager

Miami, FL 04/2017 – 06/2019

● Created customized high-end luxury itineraries for worldwide clientele traveling to the US, Canada and the Caribbean

● Responsible for developing detailed proposals and itineraries for clients from arrival to departure

● Organized all reservations with corresponding agents and coordinated pick up and drop off timelines with drivers, guides and pilots for private planes, tours, transfers etc.

● Managed the operational details and accounting/payments of every single booking

● Responsible for the German speaking market

● Attended trade shows around the US to grow market

● Worked closely with A&K, Virtuoso and other Consortia agencies

● Practiced proactive selling which increased UPT’s and resulted in higher commissions PETRA WEIZENAUER

North Miami, FL 305-***-**** adytvh@r.postjobfree.com New World Travel Reservations & Operations Manager Aventura, FL 06/2007 – 04/2017

● Responsible for contracting hotels in the Caribbean, ranging from limited service to luxury hotels and maintained excellent relationships with hotels

● Supervised and managed daily operations of reservation department incl. booking management (import / export / RQ bookings), complaints and data entry/update on changes in status meetings

● Supervised a team of 10 employees

● Lead entire procedure of special arrangements for VIP guests from arrival to departure

● Managed communication of vendor updates to DER / MWR product managers in coordination with contracting manager

● Coordinated emergencies such as natural disasters (hurricanes, tornados)

● Assisted General Manager in solving problems such as guests at hotel, denied bookings over closeouts, constructions

● Assisted General Manager hotel guest bookings that needed solutions; such as denied booking due to close-outs or construction/renovations

● Approved credits for clients based on refund requests and complaints

● Provided global suppliers with necessary information for questions to future bookings

● Oversaw billing process and solving accounting problems Ralph Lauren, Miami, FL

Senior Sales Associate & Women’s Manager 2003 - 2009 Sozial Medizinisches Zenturm Ost, Vienna, Austria 1992 - 2002 Intensive Care Nurse

Computer Skills

Proficiency in PC and MAC OS Microsoft Word, Excel, PowerPoint, Outlook, Publisher, and Adobe Key Skills

● Fluent and literate in English and German

● Strong interpersonal skills and teamwork oriented

● Ability to set priorities and solve problems with clients and vendors

● Used to work under pressure; time management skills and ability to work with deadlines

● Proactive and creative

● Accounting skills

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