Customer Service Travel Assistant

PROFILE

Well-qualified with proven success in improving operations and solving problems. Highly

proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.

EXPERIENCE

BAR MANAGER/BARTENDER, FENIX BAR AND LOUNGE, PHOENIXVILLE PA

— 2021-2023

Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks and customer-focused events. Posted engaging content on bar's Instagram and Facebook pages in order to drive customer response (avg. 388 views per post). Capitalized on opportunities to advance operations and mixology knowledge, enhancing customer service with refined and current expertise. Improved customer service rankings by resolving issues quickly and accurately. Maximized customer service by training staff, overseeing operations and resolving issues. Merged productivity initiatives while complying with restaurant policies and procedures. SHIFT LEAD/BARTENDER, BUFFALO WILD WINGS, QUAKERTOWN PA — 2020-2022

Evaluated employee performance and coached and trained to improve weak areas. Helped foster culture of customer centricity by aligning with product, marketing, operations, finance and executive teams to drive initiatives centered on customer success. Charged with staffing, performance management and reviews, coaching, and mentoring. Utilized interpersonal communication skills to enhance customer experience and add value to each interaction. Delegated high volumes of work to empower team, build trust and assist with professional development.

610-***-**** gillianmfleshman@gmail.com

GILLIAN FLESHMAN

SOCIAL MEDIA INTERN, AIFS EDUCATIONAL TRAVEL, CANNES FRANCE — 2018

Assisted team with various marketing projects that would engage new leads and potential customers. Created and distributed blog posts and press releases on social media and traditional news outlets. Created engaging content to catch attention of potential customers. Created informative and entertaining posts for client's Instagram and Snapchat accounts.

EDUCATION

MANHATTAN COLLEGE, RIVERDALE, NY — BA SPANISH LANGUAGE AND LITERATURE, BA FRENCH LANGUAGE AND LITERATURE, MINOR INTERNATIONAL STUDIES, 2020

SKILLS

Software: Google Workspace, Microsoft Office, Canva Languages: Spanish, French

REFERENCES

Catherine Singer, Molly Maguire’s Pubs: 484-***-**** Kimmie Morgan, Buffalo Wild Wings: 702-***-****

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