LAURA CADENA

adytrq@r.postjobfree.com

385-***-****

OBJECTIVE

Medical Assistant with training in clinical and laboratory procedures, as well as professional medical administrative skills.

EDUCATION

Center for Employment Training, Sacramento CA November, 2010

Medical Assistant Certificate

Boston Reed College, Roseville CA June, 2012

Phlebotomy Technician Certificate

SKILLS

Laboratory Testing Sterilization

Patient Vitals Blood Draw

Spirometry Rooming Patients

Filing Suture Removal Peak Flow Meter

Wound Cleaning Charting

Quality Assurance Audiometer

Glucose Testing Sterile Tray Set Up

Multi-line telephones Patient Scheduling

Bandaging Health History

Urinalysis Pregnancy Testing

EKG/ECG Medical Terminology

Bilingual, Spanish Insurance Verification

Front Desk, registering Administrative Duties

Microsoft Office Suite Fax, Print, Copy, Scanning

Google Docs Strong written communication

WORK EXPERIENCE

Maximus Inc. February 2020 to October 2022

Maximus Inc. is an American government services company, with global operations in countries including the United States, Australia, Canada, and the United Kingdom. The company contracts with government agencies to provide services to manage and administer government-sponsored programs.

CSR Bilingual Spanish Healthcare (MFP- MCAP Project)

· Provide responses to telephone inquiries in a courteous and professional manner, using pre-scripted responses

· Follow policies and standard operating procedures such as filling out timesheets, adhering to privacy rules and responding to numerous phone inquiries.

· Utilize standard technology such as telephone, e-mail, and web browser to perform job duties.

· Assist caller(s) with filling out online applications and submitting electronically to plan provider for processing.

· Complete basic call log related to the phone inquiries such as clicking radio buttons to confirm which scripts were read to the caller

· Refer calls as required to CSR Lead

· Maintain up-to-date knowledge of client regulations and policies

· Report problems that occur via the online system so they can be addressed by the appropriate parties

· Respond to telephone inquiries within staffing and time parameter

Martel Eye Medical Group, Sacramento CA May, 2019 to August, 2019

Ophthalmology Tech

Rooming patients, enter all patient’s information into the Intelligent Medical System (IMS).

Check patient’s vision and prepare exam room for the Optometrist.

Perform diagnostic procedures such as visual field test, optos, retinal images, diopsy, pachymetry

Schedule surgery for the doctor

Greeting patients

Translating as needed

FAMILY BUSINESS

Latin Flame Food Truck January 2011 to April 2019

Owner

Owned a food truck and prepared family recipes from Columbia and a Mexican flare, and various other Latin American flavors. Was able to raise up the family business to average $10K a month.

Rosales Medical Group, Sacramento CA October, 2010 to November, 2010

Medical Assisting Externship – 160 hours

Back office responsibilities, roomed patients, took vitals, obtained health history, prepared room for treatments.

Performed injections, collected blood and other specimens, performed ear lavages.

Front office responsibilities, patient registration, chart preparations, insurance verifications.

Answered incoming calls, prescription call-ins, filing, faxing, patient transfers and referrals.

Envtech Inc, Fairfield CA November, 2008 to December, 2010

Administrative Assistant

Reception

Customer Service

Ordering office supplies

Maintaining records

Performing basic bookkeeping

REFERENCES AVAILABLE UPON REQUEST

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