Kevin Duke

**** ********* *****

Nashville, TN **221

Cell: 615-***-****

adytqb@r.postjobfree.com

EXPERIENCE:

Lowe’s February 2023 - Present

Cash Admin/Store Associate – Coordinate daily store finances: Balance daily cash intake. Prepare daily store deposit, setup the tills and setup up registers foe use. Assist customers finding their needs to complete projects. Make suggestions to help them complete their projects.

Contemporary Services Corporation (CSC) May 2015 – Present

Security – Provide security during events at the Bridgestone Arena and other venues. These include monitor events like entrance / exit of the venue, Patrol and assist with issues that arise during the event.

Vanderbilt University Medical Center July 2018-February 2023

Associate Collaboration Administrator - Cloud Services - Provide support and maintenance for system,

administration, collaboration and communication systems. Supported and trained end users on how to use Microsoft 365 collaboration tools like Outlook, Teams, Skype and all other forms.. Created and supported for departmental Shared Exchange Mailbox (SEMs) and Distribution List (DLs). Trained the departments on how to use the SEM and DL. Created a tool that helped manage the items. The tool is used to manage the items by allowing the managers to be able to add and remove members of the SEM and DL as needed instead of requesting changes. Wrote knowledge base articles for fixes of regular and rare issues.

HCA IT&S Client Support Services – Outpatient Systems Feb 2013 – July 2018

Client Support Analyst – Corporate Division - Research and resolve eCW EHR escalations and tickets received from divisional service desks. Support the implementation of the eCW EHR application in our outpatient clinics. Support of HCA Urgent Care Clinics. Contributed to the eCW Patient Portal project by researching, creating technical support, and escalation grid for the application. Supported the implementation and use of the eCW Portal project. Participated in the hCare Health Information Exchange project by providing technical support for the implementation and use of the application. Run team statistical reports by using Business Objects. Tier II support for the Patient Keeper Charge Capture System. Support the Physician Agreement Workflow System (PAWS) by verifying that vendors can access the new remote access portal that was created for them and supply technical support for its use. Represented the service desk in the upgrade project for our imaging system OnBase. Support Outlook Active Directory and Exchange issues.

HCA IT&S Brentwood, TN July 2010 – Feb 2013

Customer Support Analyst Level 1 – Provided technical support for HCAPS providers. Received incoming issues by phone and mail, resolved the issue or escalated issues to a tier 2 support. Worked as a liaison between the Helpdesk team and Security team regarding eSAF issues.

Spheris, Franklin, TN April 2007 – July 2010

Technical Support Team Lead – Provided technical support for medical transcription applications and hardware. Promoted to Level II Technician after working for 2 months. Was a resource to Level I technicians regarding issues with applications and hardware. Researched issues and recommended solutions. Escalated global issues to the proper departments for resolution. Performed daily testing of applications utilized by transcriptionist. Proficient in Remedy Action Request System. Proficient in Talisma Email system. Completed the Integrity Service training course.

Dell Inc. (Apple One), Nashville, TN Oct 2006 – Feb 2007

Gold Technical Support Technician – Received incoming technical support calls for Dell’s transactional business desktop and portables products. Trouble shot hardware problems, software problems, and applied software solutions. Dispatched service calls to repair hardware issues. Utilized both internal and external information services to find solutions.

Walgreens, Germantown, TN Nov 2005 – Oct 2006

Assistant Manager – Provided the highest level of customer service while managing the daily operations of the store. Responsibilities included:

• Communicating with people and employees

• Manage Multiple Departments

• Inventory – Overview, Ordering, Receiving, On hand Maintenance, Claims

• Loss Prevention – Shoplifting, Employee and Vendor theft

• Opening, Closing the store and Shift Change

• Managing Stores Financial Assets and Records

Dell Inc. (Spherion), Nashville, TN May 2004–March 2005

Consumer Support Technician – Won multiple customer experience awards for outstanding achievement supporting incoming calls for Dell’s premier consumer desktop and laptop lines. The only Spherion employee permitted to directly dispatch replacement parts and technicians. Resolved problems with Windows XP (Pro and Home), Windows Media Center 2004 and 2005, and Dell branded LCD and Plasma TVs in addition to general set-up and system problems using internal and external support sources.

Vanderbilt University Medical Center/

Vanderbilt Medical Group, Nashville, TN Nov 1997–Apr 2004

Pre-Certification/Referral Specialist – Obtained prior authorizations from third party payers on all elective surgeries. Create, maintain, and update database containing information on acquired authorizations, payer contacts and information received from department support staff. Coordinates all changes and updates concerning payers, insurance carriers with physicians, billing personnel and department staff. Collect code and process data in order to obtain authorizations for elective surgeries. Designed and revised data forms and reports.

Data Coordinator II - Department of Pediatrics – Audit and Batch outpatient encounter forms for data entry.

Accounts Reimbursement Specialist – Corresponded with various insurance companies regarding the status of unpaid claims. Processed necessary adjustments on the account required by contracted payers. Performed problem assessment, error correction and resubmission of HCFA 1500 claim forms. Audit accounts and analyze insurance payments received for maximum reimbursement.

EDUCATION:

Nashville State Technical Institute, Nashville, TN June 1988

Associate of Science in Business Data Processing, with honors.

Walden University June 2014 to August 2018

Bachelor of Science Computer Information Systems with a concentration on Healthcare Informatics.

CERTIFICATES:

Graduated from Integrity Service Training.

ACTIVITIES:

New Johnsonville Volunteer Fire Department - Lieutenant,

Firefighter, Training Officer & Certified First Responder July 1984–2005

Referrals: Upon request

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