Customer Service Data Entry
Resume:
Work History
Education Substitute
Teacher
Mary
Kelley
Contact
Address
Houston, TX 77031
Phone
*************@*****.***
Skills
Teaching
Scanning
Microsoft office excel
Powerpoint
Data entry
Filing
Document control
Shipping & receiving data
Quality Control
Records Management
Facilities Management
Load & Unload
Time management
Office experience
Customer service
Accomplished Supervisor focused on meeting customer expectations and achieving company goals. Drives success by directing high-producing teams while developing lasting employee rapport. Exceptional knowledge of cost-reduction methods and streamlining production processes.
Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals.
Hard-working Supervisor with exceptional experience leading teams, delivering results and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies.
Substitute Teacher
Texanscan Academy SWHOU (Kelly Services), Houston, TX
For Math, and English3
Responsibilities included :
Organized lesson plans using teaching software for long-term interim assignments. Maintained
day-to-day classroom management and discipline
to promote learning initiatives
Followed classroom plans left by class teacher to
continue student education and reinforce core
concepts.
Took over class for regular classroom teacher,
managing assignments, student needs, and
recordkeeping.
Taught diverse subjects for grades 9-12, successfully delivering seamless teaching in absence of regular teacher.
Maintain close relationship with parents to meet
student needs.
Upheld classroom routines to support student
environments and maintain consistent schedules
Kept accurate and current attendance records and
2020-09 -
Current
Forklift assignment sheets to maintain file compliance Kept students on-task with proactive behavior
modification and positive reinforcement strategies Collaborated with colleagues to develop innovative approaches to teaching
Incorporated technology into learning to enhance
student engagement and learning
Assigned, explained and graded homework
Organized and cleaned teaching areas after daily
use to maintain high standards for returning teachers or other substitutes
Monitored student progress and provided feedback
to students, parents and school administrators
Enforced school and class rules to maintain order in classroom
Attended professional meetings, educational
conferences or teacher training workshops to
improve professional competence
Monitored student behavior and administered
discipline as needed
Followed lesson plans designed by absent teachers
Monitored student performance and provided
feedback to inform instruction
Adapted teaching methods and instructional
materials to meet students' varying needs and
interests
Developed creative instructional strategies to keep students engaged and motivated
Utilized variety of instructional strategies to meet individual student needs
Prepared objectives and outlines for courses of study by following curriculum guidelines or requirements of states and schools
Researched and selected age-appropriate
materials and resources for classroom instruction
Distributed textbooks, workbooks, papers and
pencils to students
Assisted students in mastering subject material and preparing for tests
Counseled students with adjustment or academic
problems
Implemented classroom management techniques to
maintain positive learning environment
Supervisor
CHEVRON NORTH AMERICA, Houston, TX
Duties as a Supervisor
Applied strong leadership talents and problem-
solving skills to maintain team efficiency and
organize workflows.
Evaluated employee performance and coached
and trained to improve weak areas.
Monitored workflow to improve employee time
management and increase productivity.
Maintained clean and well-organized production
areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Duties as Facility Manager,
Conducted routine inspections to check quality and compliance with established specifications.
Handled customer complaints, resolved issues, and
adjusted policies to meet changing needs.
Maintained clean and well-organized production
areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Created successful work schedules for each team
member to maintain deadlines and fully staff shifts. Mentored newly hired employees on operating
equipment and safety and developed training
manual to use for reference.
Maintained compliance with company policies,
objectives, and communication goals.
Achieved results by working with staff to meet
established targets.
Perform daily fleet maintenance.
Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly
and consistently.
Identified unsafe or unhealthful workplace
conditions or hazards to enforce safe work practices and procedures.
Developed and implemented customer service
policies to enhance satisfaction.
Boosted team performance by developing customer
service training materials and conducting service
training.
Research missing data with various vendors, set
completed data for destruction
Solicited customer feedback to identify and improve on areas of weakness.
Gathered, organized and input information into
digital database.
Observed packing operations to verify conformance
to specifications.
Cultivated positive relationships with vendors to
deliver timely and cost-effective supply of services and materials.
Frequently inspected production area to verify
proper equipment operation.
Maintained database systems to track and analyze
operational data.
Mentored newly hired employees on operating
equipment and safety and developed training
manual to use for reference.
Generated reports detailing findings and
recommendations.
Evaluated staff performance and provided
coaching to address inefficiencies.
Developed and updated tracking spreadsheets for
process monitoring and reporting.
Conducted regular reviews of operations and
identified areas for improvement.
Helped meet changing demands by recommending
improvements to business systems or procedures.
Evaluated employee performance and coached
and trained to improve weak areas.
Material Handler III
Kelly Services, Lonza Biotech Houston Supply Chain, Pearland, TX
Received and unpacked shipments and new
equipment as directed.
Transported inventory items to appropriate locations. Performed cycle counts and inventory control to
accurately track product levels.
Alerted supervisors and coworkers of hazards and
2018-05 -
2020-08
other issues for quick resolutions.
Operated forklifts and pallet jacks to transfer large products from one area of warehouse to another,
allowing for easier accessibility.
Listened closely during team meetings to gain
complete understanding of duties required for each shift, completing priority tasks first.
Kept storage areas organized, clean, and secure to fully protect company assets.
Read production orders, work orders, shipping orders and requisitions to determine items to be moved,
gathered, or distributed.
daily communication with vendors.
Packed items into appropriate containers for
shipment.
Used hand-held scanners and physical logs to
accurately track item movements.
Kept storage areas organized, clean, and secure to fully protect company assets.
Received and unpacked shipments and new
equipment as directed.
Inspected stocks to identify shortages, replenish
supply and maintain consistent inventory.
Unloaded incoming shipments to verify accuracy of
deliveries and check possible damages.
Developed and implemented storage solutions to
maintain safety and protection and keep stock
organized.
Operated equipment while observing standard
safety procedures.
Monitored warehouse to identify missing items, spills and unusual activity, complying with safety
procedures.
Surrounded items in cling film, padded blankets, and tape to protect from damage.
Assembled pallets and crates for secure
transportation of materials.
Moved equipment and boxes using utility dolly and
truck ramp.
Operated moving truck safely to deliver items to
destination without nicks or scratches.
Managed warehouse operations and verified proper
shipment procedures.
Assisted in receiving, stocking and distribution of merchandise.
Unpacked and repacked items in different
quantities and configurations for shipment.
Maintained clean, orderly work environment free of hazards.
Verified quantity and description of materials
received by checking merchandise against packing
list.
Strapped items down over protective padding to
secure throughout transportation.
Loaded and unloaded materials onto and off of
trucks for fast shipment.
Used handheld scanners to efficiently track and
maneuver freight throughout distribution network.
Shipped material and performed boxing, packing,
labeling, and preparation of related documents.
Helped train new employees in safe practices and
warehouse procedures.
Successfully navigated large shipments of materials through tight spaces and busy facilities.
Used machinery and equipment such as box cutters,
shrink-wrap guns and electric pallet jacks.
Attached identifying tags to containers to mark with identifying shipping information.
Package Handler
FedEx Ground Warehouse, Houston, TX
Responsibilities included
Operated moving truck safely to deliver items to
destination without nicks or scratches.
Followed verbal and written instructions to properly move and ship products.
Assembled, sealed, and loaded packages into
correct trucks.
Used hand-held scanners and physical logs to
accurately track item movements.
Followed safety regulations to maintain safe work
environment.
Collaborated with other package handlers to
provide prompt and accurate delivery of orders.
2017-06 -
2018-08
Verified correct labels and accurate shipping
information on packages to avoid shipping to wrong addresses.
Assisted in receiving, stocking and distribution of merchandise.
Moved furniture and boxes using utility dolly and
truck ramp.
Proved successful working within tight deadlines and fast-paced environment.
Streamlined material delivery processes which
increased efficiency and reduced downtime.
Loaded and unloaded materials onto and off of
trucks for fast shipment.
Strapped items down over protective padding to
secure throughout transportation.
Verified documentation and condition of freight to assure quality standards were achieved.
Used handheld scanners to efficiently track and
maneuver freight throughout distribution network.
Helped train new employees in safe practices and
warehouse procedures.
Maintained clean, orderly work environment free of hazards.
Surrounded items in cling film, padded blankets, and tape to protect from damage.
Successfully navigated large shipments of materials through tight spaces and busy facilities.
Used machinery and equipment such as box cutters,
shrink-wrap guns and electric pallet jacks.
Shipped material and performed boxing, packing,
labeling, and preparation of related documents.
Records management
Iron Mountain outsource, O&G, Houston, TX
Engaged in daily communications with internal
partners and identified document-related issues that required interdepartmental cooperation.
Adhered to established procedures for handling
sensitive and classified documents to retain chain of custody integrity.
Documented work hours dedicated to research and
processing of seismic document requests.
2006-09 -
2016-02
Maintained records management department
document tracking database to follow documents'
migration through processing sequence.
Generated targeted correspondence to
accompany transmission of outgoing document
packages.
Contacted document requestors and obtained
additional information required to process
document requests.'
Scanned paper documents into computer and
assigned identification numbers to simplify tracking process.
Received and categorized incoming items and
confidential information requests to begin
document processing sequence.
Remained informed on current regulations,
especially concerning research industry and
document creation.
Provided assistance with inbound and outbound
document processes, document sorting, logging
and work order creation.
Reviewed document management protocols and
user activities against internal records policies and document management standards.
Prepared documents for projects in accordance
with project manager, team, or client specifications. Collaborated across departments and levels of
management to gain consensus on procedural
documentation.
Assessed impact of emerging technology and
system upgrades on workflow.
Managed file archival and information retrievals.
Utilized
Utilized DMS to scan and clean up project
documents.
Assisted with document troubleshooting and
recovery of corrupt documents and files.
Assisted in continuous improvement activities while developing and maintaining resulting documents.
Manipulated and converted documents to meet
needs of individual personnel or projects.
Maintained organized and efficient document flows
by using excellent planning and multitasking skills. Special Projects Coordinator
Iron Mountain outsource, Kelly Services
Managed online communications from social
media, email and website sources.
Kept meticulous records of all costs and expenses
and analyzed that data against budget.
Edited project documentation for grammar and
spelling errors resulting in error-free paperwork. Conducted research and gathered key information
for use in upcoming project planning.
Maintained open communication by presenting
regular updates on project status to customers.
Scheduled and facilitated meetings between
project stakeholders to discuss deliverables,
schedules and conflicts.
Reported regularly to managers on project budget,
progress and technical problems.
Analyzed project performance data to identify
areas of improvement.
Tracked project and team member performance
closely to quickly intervene in mistakes or delays. Developed and implemented project plans and
budgets to ensure successful execution.
Monitored project progress, identified risks and took corrective action as needed.
Verified quality of deliverables and conformance to specifications before submitting to clients.
Proven ability to learn quickly and adapt to new
situations.
Resolved problems, improved operations and
provided exceptional service.
Assisted with day-to-day operations, working
efficiently and productively with all team members. Excellent communication skills, both verbal and
written.
Proved successful working within tight deadlines and fast-paced environment.
Sourced, vetted and managed vendors needed to
accomplish project goals.
2011-01 -
2016-01
Record Manager, Outsource Records Inf.
Analyst
Iron Mountain, Houston, TX
Onboarded new employees with training and new
hire documentation.
Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Maintained professional, organized, and safe
environment for employees and patrons.
Maximized performance by monitoring daily
activities and mentoring team members.
Accomplished multiple tasks within established
timeframes.
Developed and maintained relationships with
customers and suppliers through account
development.
Communicated clearly with employees, suppliers
and stakeholders to keep everyone on same page
and working toward established business goals.
Managed and motivated employees to be
productive and engaged in work.
Controlled costs to keep business operating within budget and increase profits.
Updated records with new information.
Followed confidentially regulations to maintain
privacy.
Assisted with typing, data entry, and answering
incoming calls as required.
Transferred inactive records to storage to free up space and preserve history.
Developed efficient filing system to retrieve records quickly.
Maintained accuracy of records by verifying
accuracy of data in records.
Generated reports from database systems to track
records.
Sorted all paperwork and documents alphabetically
and according to dates and significance.
Participated in training and other learning
opportunities to expand knowledge of company
and position.
2000-09 -
2011-02
Education
Cooking, Reading, Jogging, Listening to jazz,
spending time with my dogs, working with
electronics
Assisted with record management system
implementation and maintenance to streamline
operations.
Provided excellent customer care by responding to
inquiries and requests for information.
Coordinated with various departments to support
cross-functional needs.
Improved safety procedures to create safe working
conditions for workers.
High School Diploma
Kashmere High School - Houston, TX
1976-09 -
1978-05
Cooking is a rooted passion
Reading enhances my mind
Jogging relaxes my body,and mind
Jazz is for the core of my soul
My dogs will always provide that unconditional love
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