Floor Manager Guest Service
Resume:
STEFANO MASSA
*** ****** ***, ********, **, *****
**********@******.***
Restaurant / Hospitality Experience
FRANK –&- SUPPER - Italian
Waiter - Oct/20 -
** *** *** - *** * 2nd St New York – NY - 10009
BOBBY VAN’S GRILL - Steak house
Captain - Sep/18 – Mar/20
135 W 50th St New York - NY - 10020
DEL POSTO – 1*Michelin – 4*New York Times
Captain - Jan/17 - Aug/18
85 10th Avenue - New York - NY – 10011
MACELLERIA – Steak house
Captain - Jan/11 - Jun/13
48 Gansevoort St - New York - NY – 10014
GRADISCA – Italian
Floor Manager - Jun/13- Dec/16
Waiter / Floor Manager - Jan/05 - Oct/07
126 W 13 St - New York - NY - 10011
OASI OLIMPIA RELAIS – 5 Stars Hotel
Maitre d’ - Dec/07 - Dec/10
Massa Lubrense -Napoli - Italy
PULALLI – Wine bar
Bartender / Captain - Mar/03 - Sep/04
Capri – Napoli – Italy
GOCCE DI CAPRI - Italian
Waiter - Mar/02 - Sep/04
Massa Lubrense - Napoli – Italy
LO SCOGLIO - Italian
Waiter - Dec/99 - Dec/01
LA PINETA - Italian
Waiter - Mar/98 - Sep/01
MEZZALUNA - Italian
Waiter - Mar/95 - Oct/97
Education and Qualification
DOH certificate
Sommelier 1st level on 2008 - A.I.S. (Italian Sommelier Association)
Barman course on 2010 (Associazione non solo teoria)
TIPS certification
College Degree from Istituto Tecnico Commerciale “Paolo Savi”
Computer skill with good knowledge in Microsoft Office System (including Microsoft Word,
Microsoft Excel, Microsoft PowerPoint and Microsoft Outlook)
Extensive experience in restaurant POS
Excellent with Open Table
Strong presence with a bright smile
Personal initiative and a can-do spirit
Real interest and relevant experience in wine and food, especially from my country of origin (Italy)
Good organization and communication skills (bilingual, with fluency in English)
Superior guest service abilities
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