Stacy Dykstra

Professional Summary

Over twenty years within the healthcare realm which

led to a supervisor role utilizing all strengths. Seeking a team building position within healthcare in other

areas for the next chapter of life.

Work History

Service Supervisor

ARC of Maui County, Wailuku, HI

• Hired and trained new employees.

• Supervised staff of 16 and 12 clients.

• Communicated/coordinated with Case Managers

at Department of Health (DOH), coordinated

each clients' waiver services,

created/implemented client's goals and

objectives for their annual ISP meetings and

closely monitored client and staff interactions.

• Monthly on-site reviews for each client, created quarterly reports, AER reports.

• Payroll entered into UltiPro and scheduling entered biweekly, trained staff on new/existing agency

protocols as often as necessary and yearly job

performance reviews.

• Ordered COVID-19 tests and vaccinations for

clients and staff.

Patient Advocate ~ CONTRACT

MDVIP, Inc, Lahaina, HI

• Educated current patients on the MDVIP program

and encouraged them to sign up and pay an

annual fee to join new doctors practice with the

MDVIP program.

• Discussed patients' needs and guided them to

make proper decision about their current/future

medical needs.

Contact

Address

4810 27th Street SW, Lehigh

Acres, FL 33973

Phone

808-***-****

E-mail

adytoz@r.postjobfree.com

Skills

Customer Service

Shipping coordination

Product and service sales

Critical thinking

Team building

Microsoft Office: Word,

Excel, PowerPoint

Customer Relations

Strategic planning

Interpersonal

communication skills

2020-06 -

2021-06

2020-01 -

2020-06

• Sales goal (guidance): 300 Surpassed that goal to 460.

Senior Product Specialist / Patient

Education (Advocate)

Pono Life Maui, Kahului, HI

• Medical cannabis sales to 329 (medical only)

cardholders.

• Guided patients through registration processes to obtain their 329 medical cards.

• Created cannabis education content which

included products.

• Spokesperson for classes at Pono Maui Education

Center and conferences.

Order Fulfillment Associate (OMNI) ~

SEASONAL

Kohls Department Store, Comstock Park, MI

• Retail customer service

• Preformed on-line and in-store order fulfillment.

• Shipping returns and inventory.

Internship Student

Davenport University, Grand Rapids, MI

• Bachelor of Science courses, majored in Medical

Case Management, along with internship.

• 120 hours of on-site at Comfort Keepers

conducting medical case assessments.

Office Manager / Phlebotomist

Natural Health and Healing Center, Grand Rapids, MI

• Responsible for all day-to-day aspects of medical office management.

• Development of patient treatment plans /

Phlebotomy / Vitals.

• Assisted doctor during patient assessments and

procedures.

• Ordered and stocked shelves with inventory.

Problem solving

Sales Goals

Order picking and

processing

Audit processes

Shipping and receiving

Order management

Training and mentoring

Inventory oversight

Priority management

Quality control

Policy reinforcement

Staff training and

development

2018-10 -

2020-01

2016-10 -

2017-01

2014-02 -

2017-04

2012-02 -

2015-06

• Shipped patient orders and returns.

Lab Assistant & Quality Control

Destiny Deep Sea Water, Kailua-Kona, HI

• Conducted complex testing on desalinized /

reverse osmosis seawater.

• Test/graph/recorded outcomes of seawater

samples, fluctuations in pH, TDS, hardness,

conductivity, coliform, E. coli, HPC and Ozone

levels.

• Quality control.

Education

Bachelor of Science: Medical Case

Management

Davenport University - Grand Rapids, MI

• Awarded for being on the President's List.

• Member of National Society of Leadership and

Success (Sigma Alpha Pi.

Ph.D.: Oriental Medicine

American Liberty University - Fullerton, CA

• Dissertation: Treating Infertility with Western and Eastern Medicine

Master of Science: Acupuncture and

Oriental Medicine

South Baylo University - Los Angeles, CA

Bachelor of Science: Science - Holistic

Medicine

South Baylo University - Anaheim, CA

High School Diploma

Kenowa Hills High School - Grand Rapids, MI

Community Service Platinum Award 2015 For

voluntarily surpassing 100 hours of community service and demonstrating commitment and dedication.

.

2008-06 -

2009-12

2014-02 -

2017-04

2006-06 -

2008-07

2003-07 -

2007-06

2001-07 -

2003-06

1990-09 -

1994-05

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