Amanda Grimes

Wintersville, OH

adytoy@r.postjobfree.com

+1-740-***-****

Hard working, dedicated, people person, quick learner Authorized to work in the US for any employer

Work Experience

Customer Service Chat Agent

Morley Companies, Inc. - Saginaw, MI

October 2021 to November 2022

Answering incoming messages from customers, using tools to look up information to provide to customer, coordinating activities with other departments, sitting for 8 hours at a time

• Managed customer accounts

• Greeted customers

• Resolved customer issues

• Booked appointments for clients

• Worked in the inbound call center

• Created call center scripts

• Assisted customers via live chat

• Responded to inquiries and issues

Cashier

Dollar General - Wintersville, OH

October 2019 to October 2019

Run register, count money, make change, stock shelves, provide customer service.

• Welcomed customers

• Answered questions

• Assisted customers in finding or ordering merchandise

• Processed cash, check, or credit transactions with accuracy

• Counted cash drawers

• Stocked merchandise

Customer Service Representative/Call Center

Ibex - Pittsburgh, PA

May 2019 to August 2019

Answer incoming calls, provide member support, documenting calls, working closely with others, helping other representatives, knowing when it is necessary to transfer calls, following privacy rules STNA

Trinity Health - Steubenville, OH

February 2019 to March 2019

Monitoring patients, documenting daily vitals, taking blood sugars, putting on and monitoring heart monitors, measuring input and output, moving patients to different rooms, providing assistance with adls, working with nurses and doctors to coordinate care, following jhaco rules and regulations. Nursing Assistant

Sienna Skilled Nursing and Rehabilitation Center - Wintersville, OH December 2018 to February 2019

Providing care for residents with many health issues. Providing mouth care, bathing, changing, dressing, using a hoyer lift, feeding, being the eyes and ears for the nurses. Front Desk Receptionist

NORTHWOOD HEALTH SYSTEMS - Weirton, WV

May 2018 to November 2018

Scheduling appointments, collecting co-pays, answering phones, assisting clinicians, verifying insurance Customer Service Rep

Amazon, Work

November 2016 to January 2017

Provided over the phone customer support.

● Worked closely with supervisors.

● Handled customers personal information.

Customer Service Rep

Teletech, Work

November 2015 to February 2016

Provided support to customers.

● Answered incoming calls.

● Placed customer orders.

● Handled customer's private information.

Medical Assistant

Visiting Physicians Association - Youngstown, OH

July 2013 to January 2015

Answering phones, scheduling appointments, calling in prescriptions, ordering tests, following chart orders from doctors.

Work from home - Telemarketer

The Newton Group

December 2007 to January 2009

Business to Consumer cold calling.

● Setting Appointments.

● Maintaining an open line of communication with Supervisors. Instructor

National College of Technology - Youngstown, OH

October 2004 to October 2005

Teaching students in Medical Assisting.

● Keeping track of grades.

● Writing class plans.

Education

Associate's

Ohio Valley College or Technology - East Liverpool, OH August 2001 to May 2003

Certificate in Phlebotomy

The Phlebotomy Training Center - Pittsburgh, PA

April 2001 to May 2001

Skills

• CUSTOMER SERVICE (3 years)

• RECEPTIONIST (3 years)

• RETAIL SALES (Less than 1 year)

• Medical Terminology (2 years)

• Medical Records (2 years)

• Microsoft office (5 years)

• Phlebotomy (Less than 1 year)

• Answering Phones (4 years)

• Filing (2 years)

• Vital Signs (2 years)

• Appointment Scheduling (2 years)

• Charting (2 years)

• Patient Care (5 years)

• Reception

• Front Desk

• Front Office

• Customer Care

• Call Center

• CSR

• Customer Support

• Team Member

• Word Processing (1 year)

• Data Entry (2 years)

• Basic Math

• Administrative Experience

• Microsoft Word

• Time Management (5 years)

• Driving Experience (10+ years)

• Office Experience (2 years)

• Office Machines (3 years)

• Microsoft Powerpoint (1 year)

• Microsoft Outlook (2 years)

• Cash Handling

• Adobe Acrobat (1 year)

• Medical Office Experience (3 years)

• Computer Skills (5 years)

• Communications (6 years)

• Hoyer Lift

• Insurance Verification

• Typing (5 years)

• Medical Receptionist

• EMR Systems

• Laboratory procedures

• Venipuncture

• Home Care

• Experience Administering Injections

• Phone Etiquette

• Clerical Experience

• Live Chat

• Behavioral health (1 year)

Certifications and Licenses

State Tested Nursing Assistant

January 2019 to January 2021

Certified Nursing Assistant (CNA)

CPR

Assessments

Office manager — Proficient

July 2020

Scheduling and budgeting

Full results: Proficient

Medical receptionist skills — Proficient

February 2023

Managing physician schedules and maintaining accurate patient records Full results: Proficient

Customer service — Proficient

May 2020

Identifying and resolving common customer issues

Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Additional Information

Skills

I am a people person. I enjoy working in a fast paced environment. I do not mind an ever changing schedule. I like to stay busy and challenged.

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