Customer Service Representative
Resume:
CHIDEYAH GUYTON
Email: ***************@****.***
Acts of service towards others have always been something I am passionate about, which is why I always saw myself working in the healthcare field. I am very versatile and flexible with any role I assume, and it comes naturally for me to put others before myself. My previous experience in the healthcare field has shown me that this is the career field I was born to be in. I possess all the necessary skills needed for this field, I am an efficient employee and work extremely well with others.
EXPERIENCE
JANUARY 2023 – JUNE 2023
ADMINISTRATIVE ASSISTANT, Legacy one notary services
-Coordinate and organize appointments, payments, billing, and insurance information.
-Answer incoming calls and address inquiries.
-Develop and maintain a filing system
-Maintain and manage patient records.
JANUARY 2023 – APRIL 2023
INTERNSHIP, Quality HomeHealth
-Shadowed a registered nurse.
-Greet families professionally both in person and over the phone
-Assist with management of emergencies.
-Became familiar with HIPPA regulations and protocols
-Accesses empathy and active listening in difficult interpersonal situations.
JANUARY 2021 – AUGUST 2022
CUSTOMER SERVICE REPRESENTATIVE, Holiday Inn
-Handle questions/complaints for customers over the phone and through email
-Provide information and arrange payments for their stay.
-Keep records of customer interactions
-Follow communication procedures and guidelines
JANUARY 2018 – MAY 2020
CUSTOMER SERVICE REPRESENTATIVE, Amazon
-Handle questions/complaints for customers over the phone and through email
-Provide information and file claims for customers
-Keep records of customer interactions and process their accounts.
-Follow communication procedures and guidelines
MAY 2016 – MAY 2017
CASHIER, Walmart Super Center
-Greet customers, assist with any questions they may have.
-Able to do quick math in my head
-Sort and arrange merchandise when needed.
EDUCATION
MAY 2020
ASSOCIATE DEGREE OF HEALTH SCIENCE, Northern Oklahoma college
MAY 2023
BACHELOR'S OF SCIENCE, East Texas Baptist University
SKILLS
Proficient in Microsoft PowerPoint
-Creating presentations.
-Inserting, embedding and linking media and data.
-Creating and formatting templates and interactive slideshows.
-Excellent communication skills
Proficient in Microsoft Word/Excel
-Created tables and spreadsheets.
-Analyzed data.
-Pivot tables and pivot charts.
-Create tables/schedules using office 365
REFERENCES
FORMER CO-WORKER, Legacy One Notary Services
Latona Bates
Supervisor
2626 Cole Ave, suite 300 Dallas Tx, 75204
******.*****-******@************.***
FORMER SUPERVISOR- INTERNSHIP, Quality HomeHealth
Chara Laury-Gatewood
Registered Nurse/ Practioner
Quality HomeHealth
*****.*****@****.***.***
FORMER SUPERVISOR, Amazon
Paul Mozier
Manager, amazon
*******@***.***
FORMER SUPERVISOR, Holiday Inn
Jordan Jones
Manager. Holiday Inn
************@*****.***
FORMER SUPERVISOR, Walmart supercenter
Noweda Loud
Walmart Manager
**********@*****.***
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