Human Resources Customer Service
Resume:
Mobile: 801-***-****
Michael W. Jones
****************@*****.***
Unit 22
Magna, UT 84044
Highly trained manager with human resources skills, having received Bachelor’s degree in Human Resource Management, would like to utilize past skills to help grow and accentuate the relationship management department at an upstanding company.
Related Professional Experiences
Select Portfolio Servicing Inc. ; SLC, Utah June 2022 – Present Relationship Manager
Serviced morgatages for investors in the United States
Find the solution for helping clients with their home retentions if applicable
Enter in data to the CRM program to help keep information up to date
Provide exceptional customer serce and build relationships
Strong Volkswagen of Salt Lake City; SLC, Utah January 2022 – May 2022 Sales Executive
Fact find customers habits and desires
Demonstrate merchandise
Enter in demographics to computer system
Close transactions with positive results
WeGoLook; Utah July 2018 –Present; Looker
Take photographs of automobiles that were wrecked or in an accident for insurance companies
Inspect property including private and public property and document verbally and electronically
Liberty National; Utah August 2020-November 2020 Agent
Train to become a field agent
Passed State Insurance exam and became licenced
Caption Call; Price, Utah December 2019 – August 2020 Captioning Agent/Interpreter
Dictate for the hard of hearing, with a 95% accuracy, phone calls
Outlaw Cafe; Wellington, Utah March 2018 - March 2019 Short Order Cook
Worked at The Outlaw Cafe to provide exceptional service with all the employees and guests needs with their dietary needs.
All tasks to be done in an efficient, timely and sanitary manner.
Iggy’s Sport’s Grill; Layton, Utah February 2008 – November 2008 Manager
● Human Resources Responsibilities
o Interviewing and Hiring New Employees
o New Employee Onboarding Paperwork
Essential store related HR paperwork
State and Federal required paperwork
Corporate benefit paperwork
o Discipline of Employees
Verbal and Written Warnings
Terminations
Motivation
Re-trainings
● Other Management Duties as Assigned
Sonic, America’s Drive In; Midvale, Utah November 2001 – May 2002 Managing Partner
● Human Resources Responsibilities
o Interviewing and Hiring New Employees
o New Employee Onboarding Paperwork
Essential store related HR Paperwork
State and Federal required paperwork
Corporate benefit paperwork
o Discipline of Employees
Verbal and Written Warnings
Terminations
Motivation
Re-trainings
o Communication with corporate of new HR needs
● Other Management Duties as necessary
Winger’s Diner; Orem, Utah February, 1997 – November 2001 General Manager
● Human Resources Responsibilities
o Interviewing and Hiring New Employees for every position of store
o New Employee Onboarding Paperwork
Essential store related HR Paperwork
● Additional paperwork for Management trainees
State and Federal required paperwork
Corporate benefit paperwork
o Discipline of Employees
Verbal and Written Warnings
Terminations
Re-trainings
Motivation
● Other Management Duties as required each day
eBay; Draper, Utah January 2015 – May 2016 Customer Service
● Member to Member services – Appeals
● Determine if cases should be reopened after adjudication had been completed.
● Appeals done through email and phone calls
Lifecare Specialty, LLC; West Jordan, Utah July 2014 – January 2015 Customer Service
● Daily delivery of medications across the Wasatch Front of medications to those that could not get out to pick them up. Traveled from Tremonton to Nephi regularly.
American Academy of Professional Coders (AAPC); West Valley City, Utah March 2014 – June 2014 Service / Sales
● Made proactive calls to AAPC members to build packages of coding materials to help in their field of work. ● Worked for exceptional responses from member to my calls.
Ramada Salt Lake City Airport; Salt Lake City July 2012 – March 2014 Sales / Service
● Shuttle Driver and Front Desk Agent with requirement to provide exceptional care to guests coming into and leaving premises.
● Worked a short time as Sales Manager to arrange contracts for companies around the property. ● Able to resolve many unhappy situations with pleasant personality that I developed over the years.
Intermountain Healthcare; Salt Lake City July 2005 to January 2008 Service
● Worked at Cottonwood Hospital then Intermountain Medical Center in the cafeteria to provide exceptional service with all the employees and guests needs with their dietary needs.
● All tasks to be done in efficient, timely and sanitary manner.
Ken Garff Automotive Group; Salt Lake City, Utah July 2002 – February 2003 Sales
● Employed for the top Mitsubishi and Hyundai sales team in the State of Utah
● Trained and certified in all aspects of the sales industry continuously
● Developed new tracking, contacting, and satisfaction techniques for working with customers
● Reached number two sales spot in only two months of employment.
EDUCATION & QUALIFICATIONS SUMMARY
Salt Lake Community College; Salt Lake City, Utah June 2004 to May 2006 General Courses
University of Phoenix; Salt Lake City, Utah July 2010 to May 2015 Bachelors of Science in Business Management with concentration in Human Resources Management
Miscellaneous
● Perfect business accounting
● Able to learn quickly and retain information at 90%
● Perfections for cleanliness
● Capable of conversing and pleasing any customer
● Excellent interpersonal skills
● Able to resolve conflicts between employees with ease
● Remarkable understanding of what is needed to grow in any given situation
● Spent all of life in public view in a variety of different areas
References
References available upon request.
Contact this candidate