Winston Dandy

Summary

*Management and team leadership skills.

*Help desk and Field service experience

*Very strong computer, and peripheral trouble-shooting skills enhanced only by experience.

*Biomedical-engineering training with the Alaris infusion pumps.

*Audio-Video and Electronic surveillance cameras setup.

*Ability to analyze and implement solutions to planning and testing.

*Fast and efficient computer assembly skills.

*Laptop and desktop repair skills.

*Excellent verbal and written communication skills

*Ability to direct teams to achieve desired results.

*NOC/Data center technician and managerial operations experience.

*Experience in testing on coax, DSO, DS3 and OC3 optical fiber level.

*Ladder-rack assembly and installation

*Troubleshoot equipment remotely

*Complete service requests and provide timely updates to staff.

*Possess understanding of all Windows

*Technical skills in desktops,servers, switches, hubs, routers and peripherals.

*Installation, setup, configuration and support of all PC equipment and software systems and applications using DNS, DHCP, VPN, Terminal Services, and Citrix

*Provide maintenance (both reactive and preventative) support to specific telecommunications and PC-related equipment.

*Working knowledge of operating systems.

*Working knowledge of computer hardware, printers, scanners, and other peripheral devices

*Supported Mobility Devices (Android, iPads, and iPhones)

*Managed ticket queue through Cherwell, LanDesk

Software

MS Windows,

Cherwell,

ServiceNow,LanDesk

MS Remote Access,

BomGar,

SCCM,

MS Office,

Stone Mountain, GA

309-***-****

adytls@r.postjobfree.com

Apr 2022 Current

May 2022 Current

Active Directory,

Ciox Healthsource EHR, EPIC EMR

Skills

Engineering and Technology Repairing

Equipment Maintenance Installation

Troubleshooting Telecommunications

Systems Analysis Quality Control Analysis

Instructing Education and Training

Critical Thinking Administration and Management

Computers and Electronics Customer and Personal Service Electronic Surveillance Coax cable terminations

Fiber (single and multi-mode) testing

and termination

Windows Imaging

Fluke meter testing and analysis

Experience

Field Service Technician

Novasyte llc San Diego, California

I was invited to visit the corporate headquarters for Becton-Dickinson in San Diego California to participate in career-building training in the biomedical engineering field of Infusion-pump testing and repair.

I worked with the Alaris infusion pumps and various configurations as found in the hospital/patient environment.

Tech Customer Support Specialist Academic Technology Specialist Emory School of Medicine IT services Decatur, Georgia Working to support all SIM technology which included the Human Simulated Education Center and the various simulators used by medical professionals to enhance the medical education at the medical school. This included trouble-shooting the robotic mannequins for pediatric and adult simulations. This included remote viewing of simulated sessions and monitoring of video cameras and network connections for the various equipment. Responsible for supporting the helpdesk at the medical school with incoming requests for service from faculty and students.

Updated a database for known and new scenarios as they arose in ticketing. Responsible for routing the tickets to the appropriate technicians in the field using ServiceNow software.

Received incoming calls at the helpdesk and created and dispatched tickets in ServiceNow.

Scheduled requested work as requested by faculty for use of resources in the medical school in the appropriate calendar and distributed to the appropriate groups. May 2019 Apr 2022

May 2018 May 2019

Apr 2018 Apr 2018

Jan 2018 Mar 2018

Implementations Field service Technician

SkyBridge Resources LouisVille, KY

Required to travel each week to a different location in the United States to upgrade Kindred Healthcare facilities during Win7 to Win10 operations and Domain migration processes

Provide onsite support to users to back-up and retrieve data during pre and post migration executions.

Remoted in to users Thin-clients to assist in trouble shooting complaints and user issues. Performed software and IOS upgrades on cellphones, laptops and desktops. Performed remote work on trouble tickets and assisted users to solve issues. Imaged and reimaged desktops and laptops from Win7 to Win 10 Configured printers and peripherals to join facility networks. Implementation Field Service Engineer VBEYOND AGENCY Ciox Health Alpharetta, GA

Responsible for the technical planning, implementation and testing of on premise client service and technology solutions.

Assisted in the architecture of a technical solution leveraging client software and hardware that worked successfully in the customer's environment and also worked successfully within the client operational workflow. Worked virtually with client remote employees in the setup and configuration of client workstations. Upon completion of a project, the Field Service Engineer was responsible for developing documentation which depicts the solution and provides all of the key data elements required in order to support the solution. This was a virtual position but required extensive travel within the U.S. Ability to setup, configure and test client standard image workstations at customer sites, at client Central Processing Centers, and remotely for employees.·

Ability to setup,configure and test peripheral equipment, i.e. scanners and printers, required for client services and technology solutions at client customer sites and at Client Central Processing Centers.

Trained incoming new employees to the organization on utilization of software. Carried out assigned tasks as outlined in a project plan.· Capacity to troubleshoot any issues as they arose during projects or responded to support tickets for issues that may escalate to Professional Services after a customer implementation. Field Service Technician contractor TEKSYSTEMS AGENCY Southwest Airlines Atlanta, GA

Conducted a 300 system computer refresh at their College Park facility including cable installation and management.

Trained associates on best practices in cable management. Field Service Technician BROOKSOURCE AGENCY

Wellstar Hospital Atlanta, Ga

EPIC EMR medical installation and deployment contractor. Deployed and configured IT and medical equipment such as WOWs (Workstations on Wheels)and scanners to various designated sites in the hospital system.

Jun 2017 Dec 2017

Jan 2015 Jun 2017

Sep 2008 Jun 2015

Jan 2003 Jan 2007

Jan 2000 Jan 2003

Jan 1998 Jan 1999

Jan 1993 Jan 1998

Conducted Technical Dress Rehearsal (TDR) on installed equipment in preparation for GO-Live scheduled date for the EPIC system

Refresh Installation Team Lead Contractor INSIGHT GLOBAL AGENCY Hewlett-Packard Atlanta, Ga

Conducted phased surveys and equipment after-hours night installations for various Bank of America financial centers.

This included changing out all related printers, servers. Trained team members on technical process flow,

Retail Sales Associate

Verizon Wireless/TCC Decatur, Ga

Responsible for initiating customer service with respect to advice, service, repairs and sales of equipment and associated accessories for cellphones and audio-visual equipment.

Trained customers on the utilizations of their phone or technical equipment that was purchased.

Technology Teacher

GAAA High School Atlanta, Ga

Taught Chemistry, Math, Biology and Aviation Science to students up to grade 12.. NOC/Data Center Site Manager

Switch and Data Management Co Atlanta, Ga

Directed and Trained a team of 6 NOC technicians to carry out the ticketed requests of customers.

Responsible for conducting tours on site for prospective customers. Responsible for all maintenance procedures for generators and HVAC units as well as fire safety code compliance.

Prepared necessary documentation for customers and upper management. Ensured ongoing training of technicians and their hiring. NOC/Data Center Technician

Switch and Data Management Co Atlanta, Ga

Installed coax cables as well as single and multimode fibers for customers at COLO. Constructed custom dimensioned cages for tenant/customers of facility. Carried out ticketed requests for customer copper, coaxial, Cat5/6, fiber DS3, OC3 connections in cages and Meet-Me-Room of facility. Trained new technicians on site policies and best practices. Team Lead

Compaq Computers Alpharetta, Ga

IT Team lead.

Managed a 40 personnel installation crew to effect statewide deployment of computers.

Provided technical direction to team and provided solutions to field problems. PC-Team Lead

Eagle-X Technologies Atlanta, Ga

Jan 1990 Jan 1993

Jan 2017

Dec 2010

Jan 1996

Expanded and managed operations from Queens, New York to Atlanta, Georgia. Reduced assembly time for computers and increased production 25%. Responsible for training employees on PC assembly techniques and industry best practices.

PC-Technician

Ace Technologies Queens, NY

Managed computer production lines.

Managed software installation and sales and servicing of servers . Assembled new computers from component

Managed inventory ordering and receiving

Education

Certified Nurses Aide

Coventry School College Park, GA

GPA 4.0.

Technical Certificate

Atlanta Area Technical College Atlanta, GA

Emergency Medical Technician Atlanta Area Tech Atlanta, Ga GPA 4.0

Manufacturing Engineering course credits

Polytechnic University - CATT Kings County, NY

Professional credit courses Manufacturing Engineering. Brooklyn, NY GPA 4.0.

References

Jessica Burks 404-***-**** Manager, Verizon Wireless Retail Scott Gibbons 404-***-**** Professional Recruiter, TekSystems Simmons Andrews 919-***-**** Technical Recruiter, BrookSource Kwame Green 770-***-**** Former Manager, Verizon

Evan Weiss 502-***-**** Senior recruiter, Skybridge Resources

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