CYNTHIA D. COLSTON

540-***-**** adytkk@r.postjobfree.com

OBJECTIVE

Seeking a front desk or administrative position, in an atmosphere conducive to professional growth and excellence.

SKILLS

Administrative experience—10+years

Customer service—12+years

Excellent written, verbal and computer skills

Very productive in high volume environment

Self-starter with a can-do attitude

Knowledgeable of Microsoft Office

EMPLOYMENT HISTORY

Medical Clerk

Execu-Search Oct 2021-Feb 2022

● Registered patients for vaccination

● Assisted patients with locating vaccination clinics

● Monitored the registration for testing can vaccination administration On Call Coordinator

Maxim Healthcare Services Aug 2020 – March 2021

● Received after hours calls for nurses for resolutions to emergency situations

● Logged calls and ongoing situations to communicate with nurses and management

● Maintained an even temperance under pressure

Picker

HSN-SMX Dec 2016 – May 2017

● Product picker for Household Shopping Network

● Assisted in shipping and labeling for distribution to customers Front Desk Agent

Fairfield Inn & Suites BWI Sept 2014 – June 2015

● Ran daily shift reports

● Received and posted monies from market area

● Resolved guest problems from A/C to room transfers

● Communicated with multiple Marriott sites to resolve no-vacancies

● Maintained sundry area

● Distributed paychecks to employees

● Assisted and trained office staff to navigate computers and printing, provided directions.

● Prepared coffee and tea, vacuumed, etc.

Third Key Management

Kirkland’s April 2013 – Jan 2014

● Followed businesses open and closing procedures

● Prepared deposits

● Maintained sales and credit applications

● Built and loaded furniture into customer vehicles

● Unloaded company trucks of 300+ pieces of merchandise.

● Assisted customers with decorating problems while suggesting items to enhance their homes

● Processed website sign-ups to insure customer loyalty points

● Set up of seasonal and outside displays

E & B Associate

Kelly Temp Services May 2013 - June 2013

● Data entry for Blue Cross/Blue Shield of California codes and auditing.

● Handled new business apps as well as changes to insured’s policies.

● Completed complex billing

Assistant Site Manager

Roanoke Redevelop & Housing Aug 2011- May 2013

● Leased apartments based on income

● Answered phones

● Accepted work orders

● Received and posted rents

● Reconciled accounts, took deposits

● Processed statements for accounting departments

● Inspected apartments for move ins/outs

● Attended HUD classes

● Created files, and unlawful detains

Administrative Clerk

Bright Temp Service April 2010 – June 2011 (temporary contract position)

● Administrative work to assist the office run smoothly. Including data entry, answering the phones, along with other office work needed.

Accounts Payable Tech.

Jones Networking 2008

Maintained Inventory Tracking System to insure timely payments and processing of invoices, utilizing the Financial Management Information System (FMIS)

Calculated and posted entries into ledger accounts Assisted in research of discrepancies in account balances Posted credit and debits in established ledger accounts in Excel spreadsheets Maintained good customer service

Instructor

Action for Teens Program 2008

● Instructed teens part-time at William Fleming High School.

● Developed their people skills, etiquette including phone etiquette, dressing for interviews, how to set a table, etc.

Public Housing Assistant Manager

Roanoke Redevelopment & Housing 2005 - 2008

● Managed public housing sites.

● Computed housing payments, family rental rates and coordinated inspection of the housing unit.

● Determined contract and negotiated lease agreement

● Conducted annual re-examinations, interim of family eligibility, and rental rates

● Ran monthly reports and duties such as order/pick up/stock office supplies

● Drove from site to site to manage the properties.

● Performed billing for each site

Server

Chanticleer Catering 2005 – 2007

Set up and broke down equipment, tables, table settings, flowers and decorations Assisted with food prep, appetizers, serving, answering requests, and being helpful. Administrative Assistant

Advance Auto Parts 2005

● Assistant to the Vice President of IT Department

● Maintained the VP’s calendar

● Answered phone calls, and reserved conference rooms

● Processed payroll and on-call bonuses.

● Ordered and picked up food for learn meetings

● Delivered mail

● Processed checks for delivery and produced on-call booklets for engineers. Commercial Lines Assoc.

Atlantic Mutual Insurance 2000 - 2003

Rated worker’s compensation policies

Calculated premiums for policies from on-line manuals Trouble-shot agents’ discrepancies on dates and premiums Maintained files and work policies on a quota basis Manual file-processing of established policies.

EDUCATION

Public Housing Management Certificate- NAHRO Washington DC 2007 Electronic Computer Programming Institute Roanoke, VA 1988

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