Customer Service Front Desk

LANI CHANDLER

Sacramento, CA. ***** 916-***-**** ****.********@*****.*******.********

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service- oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Customer Service

Phone Call Answering

Customer Relations

Team Bonding

Self Starter

Time Management

Critical Thinking

Grammar

Data Entry Documentation

Administrative Assistant, 11/2021 - Current

The Anxiety Treatment Center – Sacramento, CA

Schedule new patient appointments.

Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors. New patient admission coordinator.

Insurance billing for new patients.

Collections on outstanding balances.

Organized patient data for therapists.

Maintained cleanliness of patient room's.

Treated clients and families with respect and dignity. Supported patient confidentiality in accordance with HIPAA regulations. Front Desk Coordinator, 02/2020 - 05/2020

Lincoln Financial Advisors – Sacramento

Keep front area and conference rooms clean, sanitized, and stocked. Coordinate and tracked all incoming and outgoing mail. Send and tracked all company emails and faxes.

PROFESSIONAL SUMMARY

SKILLS

WORK HISTORY

Log all incoming retirement payments to assure entry into correct client accounts. Answered multi-line phone system and transferred callers to appropriate department or staff member. Greeted guests at front desk and engaged in pleasant conversations while managing check-in process. Coordinated correspondence and scheduling between administration, employees and clients using calendaring software.

Entered and updated sensitive customer information during check-ins and room changes. Scheduled appointments in computer system.

Maintained office supplies by taking inventory and submitted orders for low-stock items. Service of Process Supervisor, 01/2016 - 02/2020

Ace Attorney Service, Inc. – Sacramento, CA

Answer, screen, and forward calls in a professional matter. Built relationships with customers and managed accounts to drive revenue and profit. Increased customer satisfaction and grew business by maintaining close relationships with customers. Cultivated professional working relationships with peers and supervisors. Managed staff hiring, training and supervision.

Input all field notes from process servers for real time client status. Used internal templates to prepare subpoenas and client correspondence. Diligently edited legal correspondence for grammar and spelling. Front Desk Receptionist, 01/2014 - 11/2015

Neasham & Kramer, LLP – Folsom, CA

Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.

Kept reception area clean and neat to give visitors positive first impression. Handled all incoming work via email, mail, phone and facsimile. Diligently edited legal correspondence for grammar and spelling. Assisted with preparation of trial materials and documents. Scheduled and made appointments for seven attorneys. Arranged for delivery of legal correspondence to clients, witnesses, and court officials. Effectively navigated California clerk, court and judicial websites. Completed data entry of legal documents into electronic filing systems Assisted with onboarding new clients and securing paperwork completion. Researched and booked reasonably-priced and comfortable airfare, hotels and ground transportation for senior leadership.

Operated multi-line telephone system to answer and direct high volume of calls. Customer Service Manager, 05/1989 - 12/2014

Attorney's Diversified Services – Sacramento, CA

Conducted training and mentored team members to promote productivity and commitment to friendly service.

Created customer support strategies to increase customer retention. Followed through with client requests to resolve problems. Resolved customer complaints while prioritizing customer satisfaction and loyalty. Generated customer satisfaction surveys to analyze results into action plans. Took ownership of customer issues and followed problems through to resolution. Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.

Researched and corrected customer concerns to promote company loyalty. Diploma

American River College — Child Development Western Career College — Medical Assistant Foothill High School

EDUCATION

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