Customer Service Training Coordinator
Resume:
MECHELL V. AMOR
PROFILE
- Helped set goals and work
toward achieving them by
educating about various
resources available on the
organization, as the need arises
- Served as a positive social
role-model by supporting
collegues with their involvement
on company.
- Provide excellent and correct
information, working within
guidelines to show our core
values.
- Ability to maintain composure
under the pressure of a
high-volume costumer/guest
calls.
- Provided an environment that
supports constructive feedback
on performance
CONTACT
PHONE:
EMAIL:
************@*****.***
HOBBIES
Writing Poem
Dancing
Singing
EDUCATION
JH CERILLES STATE COLLEGE
2014 - 2018
Graduate of Secondary Education Major in English
Licensure Examination for Teacher Passer.
WORK EXPERIENCE
OPTUM GLOBAL SOLUTION - Provider Service Advocate (BPO_ 02/2019–2021
Assist Providers with their questions regarding United HealthCare Insurance for their patients, these includes coverage, policies, guidelines and recommendations.
Help Providers with their Medical.Claims' payments and denials.. Educating them with the the next step forward and best options they're eligible. Was an intern Coach for 3 classes and was promoted to Training Coordinator –I’mresponsiblefornewhireandupskilltrainingclasses and project development and implementation of MnR LOB. TRAINING COORDINATOR - 2022-CURRENT
Responsible for new hire and upskill classes to maintain calibrated process for the specific line of business
Intern Teacher –OJTclassroomteacherinsecondaryschool. SKILLS
Facilitating
Coaching/TrainingManagement
Customer Service Care
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