JOYCE FLOWERS

** ******* ****** 860-***-****

Hartford, CT 06105 adytif@r.postjobfree.com

PROFILE

Highly motivated and dependable professional. Eager to begin my professional career in an organization where I can only apply the skills I have but to continue to develop them to enhance my value to my employer. A born leader with over ten years’ experience in the customer service field, who inspires others to work at their highest level. Enthusiastic, sharp, and well organized professional who thrives in a competitive and challenging environment. Focuses on specific tasks, keeping overall project goals in mind. Works well independently as well as a member of a team. Can be counted on to complete assignments with limited supervision. Committed to excellent service and customer satisfaction. Represents the company with dignity and professionalism.

PROFESSIONAL SKILLS

Multitasker

Detail Oriented

Time Management

Plumbing Layouts

Fixtures

Problem Solver

Piping Systems

OSHA Compliant

Active Listener

Critical Thinker

Quality and Service Focused

Judgement and Decision Making

WORK EXPERIENCE

Peter Pan Bus Company, Rocky Hill, CT 03/2009-09/2018

Bus Driver

Drove vehicles over specified routes or to specified destinations according to time schedules, complying with traffic regulations to ensure that passengers have a smooth and safe ride

Parked vehicles at loading areas so that passengers can board and embark the vehicles

Inspected vehicles and checked the exterior and interior for any damages or mechanical issues

Announced stops to passengers

Assisted passengers, such as elderly or disabled individuals, on and off bus, ensured they are seated properly, helped carry baggage, and answered questions about bus schedules or routes

Banfield Pet Hospital, East Hartford, CT 03/2018-05/2018

Client Service Coordinator

Assisted incoming clients by completing the required documentation, entering all pet information and history in the computer

Utilized proper collars and tags for identification, and ensured prompt service

Managed finances by maintaining accurate balances and utilizing proper opening and closing procedures

Ensured customer had the pet’s medication when they were leaving the office

Scheduled new and follow-up appointments

lnovalon Inc., Bowie, MD 01/2017-03/2017

Site Data Collector

Retrieved patient medical records for physicians, technicians, or other medical personnel

Maintained medical facility records

Used computers and computer systems (including hardware and software) to process information

Observed, received, and otherwise obtained information from all relevant sources

Maintained high level of patient confidentiality and abide by HIPAA regulations

JOYCE FLOWERS

17 Townley Street 860-***-****

Hartford, CT 06105 adytif@r.postjobfree.com

WORK EXPERIENCE CONTINUED

Home Instead, Middletown, CT 12/2010-01/2017

Nursing Assistant

Answered patient call signals, signal lights, bells, or intercom systems to determine patients' needs

Turned or repositioned bedridden patients

Provided physical support to assist patients to perform daily living activities, such as getting out of bed, bathing, dressing, using the toilet, standing, walking, or exercising

Reviewed patients' dietary restrictions, food allergies, and preferences to ensure patient receives appropriate diet

Measured and recorded food and liquid intake or urinary and fecal output, reporting changes to medical or nursing staff

EDUCATION

Associate of Science Degree in- Healthcare Management

Ultimate Medical Academy, Clearwater FL

LICENSES AND CERTIFICATION

Class B Operator License

Dattco, Middletown CT

OSHA Safety Certificate

Construction Workforce Initiative 2

Meriden, CT

Currently Enrolled Precision Manufacturing Certificate Program

Manchester Community College

Proficient in the setup and operation of conventional lathes and milling machines. Proficient in the use of measuring tools, micrometers, verniers/calipers, indicators, gage blocks, height gages etc. Upon graduation I will be knowledgeable in the setup and operation of 3-Axis CNC vertical mills and 2-Axis Turning centers. Related classes successfully completed b graduation: GD&T, Mastercam, Materials, Lean Mfg., Shop Math. Certificate include: Program Certificate, OSHA 10, NIMS Bench work and Layout, NIMS Safety and Measurement, NIMS CNC Turning and NIMS CNC Milling.

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