Karsheya Singleton

**** **** **** **, ******, NC 717-***-**** adyti7@r.postjobfree.com

Objective

Obtain a position as a representative where I can use my exceptional interpersonal and communication skills to resolve customer issues and foster a positive relationship between the customers and the company.

Experience

01/2022 – Current position

Customer Specialist AD

CarMax – Durham, NC

• Facilitate the completion of Home Delivery sales transactions

• Present and/or confirm MaxCare and finance decisions

• Follow and execute strategies to achieve store’s sales budgets.

• Maintain a working knowledge of available financing options, titles and extended service policies.

• Interact with customers, other associates and team members to provide outstanding internal and external customer service.

• Provide customer service to customers by complying with CarMax procedures, including, but not limited to processing Home Deliveries, listening to and answering customer questions and explaining paperwork process.

• Perform various Business Office tasks, including, but not limited to: Completing Express Pickups, delivering Sales paperwork, completing Appraisal Purchases, processing paperwork associated with the state DMV, processing titles and processing auction sales.

• Perform various administrative and clerical duties, including, but not limited to: Document copying, filing, payment management, reconciliation of missing dealer plates or information and data entry into Microsoft Excel and proprietary systems as required for logging vehicle registration tags.

• Drive vehicles to and from various locations as requested by supervisor.

• Adhere to all CarMax policies and procedures.

• Adhere to the Customer Specialist- Alternative Delivery training timeline.

• Process paperwork associated with retail vehicle sales.

• Manage multiple payment types including receiving and counting money, distributing funds, preparing deposits and handling of the safe with considerations to security and asset protection.

• Conduct vehicle condition verification and convey results to Buyer or Senior Buyer for analysis

• Present appraisal offers to customers

• Perform cosmetic inspections and ensure that all vehicles meet CarMax Final Quality Standards.

• Prepare vehicles for delivery to customers.

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05/2019 - 2021

Clerk 3

Pennsylvania Department of Transportation – Harrisburg, PA

• Commercial Driver’s License/ National Drivers Registry

• Taking calls from the public, internal Customers, State agencies & federal

• Accept and review all documentation received from customers from restoration or PDPS

• Review and process from various daily reports related to CDL and PDPS problems

• Correcting or updating Driver record on Penndot mainframe system

• Read, interpret, and explain the records of sanctioned drivers to customers

• Advise customers of Penndot requirements to restore driving privilege

• Updated HazMat reports

• 960-hour report

• Use Genesis phone dial up system

• Skype for meetings and internal messages

12/2016 - 2019

Clerk 3

Pennsylvania Department of Transportation Harrisburg, PA

• Provides clerical support to the Vehicle Inspection Division,

• Station/Mechanic Processing Section.

• Opening and sorting mail from mechanics.

• Processing inspection sticker orders.

• Monthly insert orders, and packaging/preparing output for mail orders.

• Prepares various reports used for refund and deposit reports for the division.

• Monitor and maintain budgetary reports

• Doing Weekly inventory on Inspection Sticker supplies 08/2014 - 02/2015

Logistics Clerk

Sygma Network Harrisburg, PA

• Customer Service Inbound & Outbound calls on Dial up system

• Arrange for delivery of supplies or parts to expedite flow of materials /meet

• production schedules.

• Compile and prepare documentation related to production such as invoices

• and revenue reporting for staff to review.

• Track and resolve any detention issues assigned. Education

John Harris High School - Harrisburg, PA

Diploma – 1991 – 1995

Skills & Abilities

• Efficient with Microsoft Excel, PowerPoint, and Word

• Active listening skills

• Microsoft Office Skills

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• Multi-tasker

• Teamwork

• Communication skills

• Problem solver

• Efficient with Zoom and Skype

• Attention to detail

• Critical thinking skills

• Improving customer experience

• Positive attitude

Contact this candidate