PEDRO LEMOS

Toronto, ON M*T *E*

437-***-****, adythj@r.postjobfree.com,

www.pedrotas8.wixsite.com/pedro-profile/, www.linkedin.com/in/pedrotasca

TECHNICAL SUPPORT

Recent computer systems graduate with hands-on experience in networking and virtual machines, strong skills for position that combines technical expertise with exceptional customer service.

HIGHLIGHTS

• Fluent proficiency in English and Portuguese with some conversational French

• 1 year of combined experience in customer service and technical support in the PC and office equipment environments, e.g. troubleshooting, installing and uninstalling software

• Proven ability to learn and apply technical knowledge within first week of employment

• Commended by management on being able to use judgement and intuition to devise appropriate solutions

TECHNICAL SKILLS

• Programming languages: Javascript, HTML, CSS, Python, PHP, SQL

• Troubleshooting: Virtual Machine, OS Knowledge

• Professional Certifications: CompTIA A+, Google IT Support professional certificate, CCNA

EDUCATION

Computer Systems Diploma 2022

George Brown College

Relevant Coursework:

• Virtual Machines

• Networking Fundamentals

• Operating Systems

• System Administration

• Database Management

• Knowledge of networking protocols and concepts (TCP/IP, DNS, DHCP)

PROFESSIONAL EXPERIENCE

IT Support Assistant Intern Nov 2020 - Mar 2021

Detroit Cars, Brazil

• Assisted in troubleshooting, administrative tasks and software installing/uninstalling on operating systems such as Windows server 2016

• Performed system administration tasks, including user management and security configurations

• Reported technical issues to the support department superiors

• Created invoices, communicated with the team and customers, managed time, and schedules by using Microsoft Office Suite programs

Catering Staff Member Dec 2021 - Present

CORE 2.0, Toronto

• Make guests feeling welcome and at ease by assisting them with way-finding and orienting them in the upcoming events

• Guide customers through the menu options and ingredients and assist them with solutions using empathy and a human-centred approach in every conversation

• Considered customers’ and management feedback to improve services and customer experience

Contact this candidate