Pamela Camille Nelson

https://www.linkedin.com/in/pamela-burgess-nelson-1210186/

Senior Business Analyst

Email Id: adytgc@r.postjobfree.com

Contact: 901-***-****

I had a death in my family 08/2022 and I didn’t start looking until 12/2022 . . .

Summary:

• 25 years of experience as a Project Manager, Business Analyst, Requirements Engineer, Data Analyst, Business Process Analyst, and Quality Analyst

• 18 years business analyst experience

• 13 years project management experience as well as managed documentation for project plans and product management

• 12 years implementing and working on ERP projects via Oracle and Oracle CPQ; Ensure customers’ needs are being met and that assignments are delivered on time by participating in project/planning meetings and communicating regularly with the team and appropriate managers.

Excellent in .Net and Java languages

• 10 years working with JIRA

• 8 years of experience working with Asset management

8 years of Epic; 4 1/2 years of ClaimCenter experience . . .

• 8 years of PLM experience

• 10 years of Agile experience

• Conducted user acceptance test activities; written numerous test charters, test cases, test scripts and test plans as well as documentation for each

• Experience working with several business intelligence systems and applications

10 years of EMR integration and 8 years of EPIC

Facilitated and drove meetings and conference calls with different stakeholders including external customers, Sales, Customer Service, Centralized Invoicing, Credit, and other IT teams

8 years inventory management

• In-depth knowledge of claim management process as well as associate

• Experience in SaaS product development

• Identified and verified with the sales teams’ requirements and constructed traceability due to our combination efforts

• 10+ years of extensive healthcare data background working with EPIC, PACS, HEDIS, Interface Control Document (ICD9-10) conversions, Electronic Health Records (EHR), HL7, healthcare enrollment data, and performing joins, inner-joins and defined queried information

• Defined business processes, business analysis on data, integrated systems, and incorporated standards and best practices

• 8 years of master data management

• Multiple projects implementing ServiceNow experience including gathering requirements for test cases

• Utilized Crystal reports to extrapolate information requested

• Worked in 4 Epic modules within the healthcare industry and EMR

• 8-10 years API experience throughout projects consulted

• Supervisory experience in managing 40+ team members including offshore models

• ICOMS/Billing experience in business processing and implementing projects.

• Extensive experience with Oracle environment for over 10 years; HRIS experience in the analyst fundamentals

• 10+ years with working in CSG and ICOMS billing systems

• 15 years using EBS and Oracle Financial modules (certified) that include, PTP, OM, PB, GL, AR, and AP

• Excellent ServiceNow implementation and user skills

• Proficient with MS word, Outlook, PowerPoint, and Excel; excellent AEM and Sharepoint experience

• Worked with key clients, medical hospitals following FDA regulations

• Great experience with implementing COTS and customizing if needed

• Responsible for verbal and written communication with project teams

• Extremely comfortable communicating with a wide client audience, including executives, stakeholders, and project team

• Participated in software audit as permitted.

• Understanding of databases and how to write and execute basic SQL and PL/SQL queries

• Experience with SOA and .Net frameworks (written code for SOA infrastructure)

• Wrote Functional Requirements/Design Documentation and BRD’s in 4 verticals

• Motivated, personable business professional with multiple technical disciplines and talent for quickly mastering technology

• Demonstrated history of producing accurate, test strategies, and design specifications for integration

• QA/Testing/Test Developer (automated/manual) (QTP/Selenium); Ruby/Rails

• Scrum, Agile, Waterfall experience

• CRM (Salesforce)

• Oracle Financial modules (AP; AR; OTC; GL; FA; P2P; Project Accounting); DBA and HRIS modules

• Software/Hardware Configuration Administrator

• SharePoint

• Data Analysis

• Visual Basic/Toad

• Web application development/integration

• EPIC, Meditech, HL7 processes and infrastructure, ICD-9/ICD-10

• SOA/.NET/J2EE/C#

• IT SOX Compliance

• Visio {18 years)

• Remedy Development/Support/Problem resolution

• PEGA BPM

• HP Quality Center/QTP/Selenium

• Asset Management

• PL/SQL

• ServiceNow BA modules

• Code audits

• MS Access

• JIRA

Certifications:

Oracle Financials (certification): Discover for End Users, Oracle Project Costing Release 11, Oracle Express Foundation, Oracle Introduction to PL/SQL, SAS Fundamentals, SAS Programming, Black Belt Quality Training (LEAN), Oracle Discoverer for Administrators, Introduction to Sun Solaris, PMI, Oracle DBA Course, Oracle Developer Course, AP, GL, AR, CE, Oracle Training (11i and R12).

Education:

Bachelor’s Degree in Business Administration, Howard University, Washington D.C. - 1985

Professional Experience:

Cardinal Health (remote)

January 2022 – May 2022

Sr. Business Analyst

Responsibilities

• Responsible for servicing all EDI transactions

• Updated Client documentation needs

• Oversaw all testing protocols for specific EDI transactions

• Review of local Ecuador regulatory requirements and ensuring the technical specifications map and comply with the regulatory requirements

E Teams/Baxter (remote) - Chicago, IL

March 2021 – November 2021

Business Systems Analyst

Responsibilities:

• Responsible for updating release documentation for upgrades

• Wrote SQL scripts as requested by PMs which included retrieving specific data

• All testing especially UAT sessions

• Managed PLM software process

• Developed Control Documents (ICD) and System Design Documents (SDD)

Smith & Nephew - Memphis, TN

May 2019 – June 2020

Technical Project Manager/Business Analyst

Responsibilities:

• Responsible for team that provided level three Operations and Maintenance support

• Coordinating and driving a project, with the existing SAP ERP system for Ecuador medical devices market

• Responsible for gathering/eliciting requirements from stakeholders using requirements workshops, interviews, document analysis on the EHR projects

• Developed/edited Interface Control Documents (ICD) and System Design Document (SDD)

• Task scope included Remedy ticket processing and ad hoc requests submitted by the Registration and Attestation System Provider Support Operations Group regarding payment processing, data service and payment data issues. Assigned Remedy tickets and monitored completion of all tasks

• Implemented software projects that had to API integrate with the existing hardware

• Coordinated the testing for these projects that included tying the test cases to the requirements identified by the traceability matrix

• Agile methodology

• Utilized PLM software and methodology

• Responsible for the ongoing maintenance and development of the HL7 charge interfaces for various systems

• Working with the user testing stage by identifying options that would be acceptable as it relates to the infrastructure and the application working together

• Managed development and testing within SDLC parameters set forth by company

TruGreen, Inc. - Memphis, TN

July 2018 - August 2019

Business Analyst II

Responsibilities:

• Refined PMT process including uploading activities

• Conducted engineering builds weekly

• Wrote test plans and acted as a QA lead/engineer

• Used both PowerPoint and Excel as needed

Quest Communications - Denver, CO

October 2017 – July 2018

Technical Project Manager/Requirements Engineer

Responsibilities:

• Project Manager Resource for the Electronic Health Record (EHR) Incentive Payment Program, Registration & Attestation System project team

• For implementation of Registration module, tracked defect testing and resolution. Assigned defects for testing, worked with internal team and external contractors to document the daily status of each defect. Completed deliverables including Test Plan, Test Case Summary, and Defect Summary Reports

• Building websites; managed website; made updates

• Assist in the maintenance and control of the configuration of identified items such as baselines, documentation, drawings, specifications, Interface Documents (ICDs), and associated documentation within an approved CM tool

• Agile methodology

• Responsible for the creation of various business and functional requirements documentation inclusive of user stories, flow charts, to help capture requirements and the interactions between actors and the system

• Prepare project plan; responsible for all aspects of project plan from initiation to closing. Work on multiple physician offices at different phases of implementation

• Serve as the main contact during implementation, installation, and post-implementation phases of the EHR system rollout (All scripts, Clinical Works). Health Care Initiatives (e.g., Meaningful Use, ICD-10)

• Responsible for leading functional/system requirement walkthroughs for assigned change requests/remedy tickets

• Used Scrum methodologies as required

• Used both PowerPoint and Excel to display information and data

• Imported financial modules to SAP to ensure the HOA team could use a financial applicable as warranted

• API Data integration with existing software and hardware

• Wrote BA requirements for both functional and non-functional requirements

• Used Crystal reports for reporting as that was the app, they preferred to use

• Created .net infrastructure and SOA service-oriented protocols

• Set up configurations pursuant to SOA infrastructure

Charter Communications - Denver, CO

June 2017 – September 2017

Business Analyst

Responsibilities:

• Managed tier 3 Remedy tickets to resolution

• Assisted in verifying and writing business requirements that coincided with resources

• Worked with field installation reps to resolve client issues Worked with developers to identify and defects and enhancements

• Agile methodology

• Interface Control Document ICD - created and update daily

• Pulled information using Crystal reporting to understand issues

• Fluctuated between 5 applications to check provisioning on equipment/that would resolve the issue

Quest Communications - Denver, CO

October 2017 – July 2018

Technical Project Manager and Requirements Engineer

Responsibilities:

• For implementation of Registration module, tracked defect testing and resolution. Assigned defects for testing, worked with internal team and external contractors to document the daily status of each defect. Completed deliverables including Test Plan, Test Case Summary, and Defect Summary Reports

• Built, managed, and made updates to Quest website

• Assist in the maintenance and control of the configuration of identified items such as baselines, documentation, drawings, specifications, Interface Documents (ICDs), and associated documentation within an approved CM tool

• Agile methodology

• Responsible for the creation of various business and functional requirements documentation inclusive of user stories, flow charts, to help capture requirements and the interactions between actors and the system

• Prepare project plan, responsible for all aspects of project plan from initiation to closing, and worked on multiple physician offices at different phases of implementation

• Serve as the main contact during implementation, installation, and post-implementation phases of the EHR system rollout (All Scripts, Clinical Works). Health Care Initiatives (e.g., Meaningful Use, ICD-10)

• Responsible for leading functional/system requirement walkthroughs for assigned change requests/remedy tickets

• Used Scrum methodologies as required

• Used both PowerPoint and Excel to display information and data

• Imported financial modules to SAP to ensure the HOA team could use a financial applicable as warranted

• API Data integration with existing software and hardware

• Wrote BA requirements for both functional and non-functional requirements

• Used Crystal reports for reporting as that was the app, they preferred to use

• Created .net infrastructure and SOA service-oriented protocols

• Set up configurations pursuant to SOA infrastructure

Charter Communications - Denver, CO

June 2017 – September 2017

Business Analyst

Responsibilities:

• Managed tier 3 Remedy tickets to resolution

• Assisted in verifying and writing business requirements that coincided with resources

• Worked with field installation reps to resolve client issues Worked with developers to identify and defects and enhancements

• Agile methodology

• Interface Control Document ICD - created and updated daily

• Pulled information using Crystal reporting to understand issues

• Vacillated between 5 applications to check provisioning on equipment/that would resolve the issue

Oracle Corporation - Denver, CO

March 2016 - June 2017

IT Project Manager/Business Analyst (ERP)

Responsibilities:

• Managed all test cases and strategies for OTC workflows; wrote test plans

• Resolved issues and defects within OTC

• Developed in PL/SQL and SQL

• Reviewed, analyzed, and validated business requirements documents, technical specification documents, design documents, and Interface Control Documents (ICDs) and translated the requirements into test cases

• Worked using ServiceNow BA application

• Worked with developers to identify and defects and enhancements

• Data integration with existing software and hardware

• Used Agile methodology

• Wrote test plans, test strategy and all project artifacts. Stored in SharePoint

• Used TOAD to access scripting data

• Worked with SAP

• Used PowerPoint and Excel to display and organize information

• Managed data warehousing using Teradata

PCDHC/Achieve Global - Broomfield, CO

August 2010 – March 2016

IT PM/BA & QA (Oracle ERP)

Responsibilities:

• Project Manager Resource for the Electronic Health Record (EHR) Incentive Payment Program System project team

• Created all business analyst templates using ServiceNow and did gap analysis of legacy data

• Worked directly with Investment software applications (Sim Corp) and data modelling as required

• Migrated financials from SAP to Oracle 11i Used TOAD to access scripting data

• Used TOAD to access requested data to upgrade

• Used CPQ (Configure, Price and Quote) activities and software effective bidding and analysis

• Acted as system administrator for various applications in MS Office and Active Directory

• Gathered requirements for all projects including identity management scenarios

• Wrote project plans for upcoming projects WBS.

• Resource placements

• Installed CMS

• Agile methodology (managed 2-4 sprints)

• Reporting and documenting trouble tickets using Remedy

• Reviewed, updated, and/or developed organizational assets (processes, procedures, etc.,) to include Interface Control Documents (ICD)

• Worked in a quality environment in manufacturing environments

• Used plan to produce module

• Data integration with existing software and hardware as well as validation

• Used Microsoft 10 as operating system

• Implemented Service Now BA tool

• Participated in all test activities including acceptance testing (wrote acceptance test criteria)

• Participated in software audits to determine impact analysis

• Tested all applications/in-house automation using HPQC for Java based applications and Selenium for web- based applications

• Used Crystal reporting app to transfer information to current app

• Activities included sprint planning, daily stand-ups, and retrospectives; drafting user stories, using acceptance criteria to form test cases

• Participated and led the test team in creating manual and automated test plans and test cases for the Oracle R12 Financial applications, including AP, AR, GL, and FA. Improved development deliverable by 40% due to the details of the use cases and test-driven development

• Presented SME documentation using PowerPoint charts as required.

• Used QTP for automated testing

• SCM and ES Finance Oracle modules – configured OM, IM, WIP, BOM, and OTC

• Presented project status information of project to stakeholders using PowerPoint

SLI Global - Denver, CO

February 2009 – August 2010

Business Systems Analyst/QA

Responsibilities:

• Formulated legacy data extracted from healthcare institutions using SQL

• Wrote and tested 200+ test cases using Test Manager for requirements traceability and stakeholder expectations

• Tested all SharePoint/web interface reports derived from "cube" data using Selenium for automated testing

• Wrote and tested 200+ test cases using Test Manager for requirements traceability and stakeholder expectations

• Read and understand Interface Control documents, Requirement Documents provided by the developer contractor

• Developed ICD-10 test cases as well as ICD-9-ICD 10 to work with Oracle applications

• Used Microsoft 10 as operating system

• Created test cases/scripts from requirements (traceability matrix

Kaiser Permanente - Aurora, CO

January 2007 – January 2009

Business Analyst (Oracle ERP)

Responsibilities:

• Formulated legacy data extracted from healthcare institutions using SQL

• Used Oracle for migrating throughout financials (11i)

• Responsible for documenting all HL7 protocols with architecture team and verifying functional and non- functional requirements

• Used ServiceNow BA modules as requested

• Wrote test plan and test cases to support the plan as directed

• Used TOAD app to develop scripting information requested Data integration with existing software and hardware

• Understood and wrote testing requirements in manufacturing environment; used Win SPC as software for that environment

• Data integration with existing software and hardware

• Used manual testing on HPQC and automated testing on Selenium

• Mapped HL7 data to EMR as requested for technical specifications

• Identified process for ECG data for HL7 mapping

Williams Energy - Tulsa, OK

2004 - 2007

Business Analyst

Responsibilities:

• Wrote test plans and test cases to support the plan as directed

• Designed the project plan using MS Project

• Understood and wrote testing requirements in manufacturing environment; used Win SPC as software for that specific environment

• Data integration with existing software and hardware

• Designed technical architecture for specified software applications

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