Phyllis Rogers-Mulock

adytfk@r.postjobfree.com

209-***-****

**** *. ****** **. ******** Ca. 95204

Customer Service Representative Professional with experience working in high volume call center environments and face to face retail providing superior customer service in the mortgage/finance industry and Nordstrom’s.

01/2018-Present (Caltrans State of California)

Toll booth collector

Cashier, collections of cash for tolls on

Bridges for California.

01/2016-01/2018 (Comcast Xfinity) Direct Sales Associate Provide face to face customer service and sales to potential customers and Existing customers. Service upgrades, and sales with installations to new customers. 04/2013-12/2015 – (Dynamic Staffing Accounting Solutions) Randstad Staffing/Wine.Com (Call Center Customer Service) Old Republic Home Protection (Call Center)

Authorization Representative/Home Warranty Co.

● Provided customer service to clients calling in for claims

● Reviewed, approved, denied claims

● Assessed and escalated calls as needed

● Updated customer information in system to ensure updated and detailed information for high level of accuracy

● Met quality assurance metrics by providing excellent customer service 06/2013-08/2013/Aerotech Temp. / Call Center Agent Modesto, Ca. /Riverbank, Ca.

● Assisted customers in call center environment by providing excellent service to them

● Reviewed customer cases, researched information and escalated as needed 04/2013-12/2014/ Macy’s West/Part-time

Retail Sales, Cosmetics Consultant

● Provided customer service, assisted clients with questions and product sales

● Advised clients when information was requested regarding product information 12/2012 – 03/2013/ Instant Tax Service/Seasonal

Tax Preparer

● Provided customer service to clients by meeting with them and working with them with confidential tax information to assist in preparing clients’ taxes 10/2009-10/2012/Nightingale Nursing/Riverbank Nursing Rehabilitation/Pacific Rehabilitation/CNA

● Providing patient care, making sure that patients Activities of Daily Living needs were met. Patient in home care assignments, duties were the same as rehabilitation facilities.

● Patient charting, Medical terminology, Answering all call lights, Vital signs, Meal preparation, Patient intake and output, Patient processing upon arrival into Convalescent facilities.

● BLS, AED and CPR, CNA Certified

09/2004- 07/2008/ Alliance Bancorp LLC.

Account Executive/ Inside Sales, Loan Origination, credit analysis, Customer service, Loan processing, Broker and client contact. Appraisal

● Evaluation, and preparation of documentation, loan closings, meeting and exceeding monthly goals.

06/1996-09/2004 /Nordstrom’s Department Store

Sales Associate, Customer service and sales

San Francisco, Canoga Park, Glen Dale, Pleasanton

● Provided excellent customer service, developed successful returning client relationships by assisting and advising on products and merchandise 04/2000-07/2004 /Axiom Financial Services LLC

Senior Loan Officer

● Customer service, Loan Origination, credit analysis, Loan Underwriting, some loan processing, meeting monthly goals, building clientele and trust. Preparation of documentation, and Homeowner signings

Education: Currently Full-time Student at University Of Phoenix/Psychology Studies/Modesto, Ca./Online/ Graduation/2016