Melanie Joy Mickens

**** ******* ** 901-***-****

Memphis, TN 38116 adytfg@r.postjobfree.com

Education M.S. in Engineering Management, 2022

University of Memphis, Memphis, TN

GRCT in Applied Lean Leadership, 2022

University of Memphis, Memphis, TN

B.S. in Biomedical Engineering, 2019

University of Memphis, Memphis, TN

Employment Telephone Operator 09/2011-08/2020

Experience Regional One Health, Memphis TN

Operated telephone communication systems to relay incoming and outgoing calls, paging, and emergency alerts.

Performed various communication and clerical duties.

Operated telephone communications systems and provides information services/switching incoming calls, placing long distant calls and paging and maintaining message center.

Answered, transferred, and placed calls following established protocols.

Provided general information and assistance to caller in an expedient, professional and courteous manner, in compliance with iRESPECT standards and promoting patient/customer satisfaction.

Referred to the hospital directory to ascertain station number of department/employee/patient.

Provided patient information to requesting parties, utilizing computers and in accordance with established policies and procedures.

Responded to emergency alerts and situations according to established policies and procedures.

Made routine announcements/notifications and pages authorized personnel or announces emergency alerts using intercom and radio paging system.

Performed clerical duties; completes and maintains required logs and records, including outgoing long-distance calls, telegrams sent by phone and incoming collect calls, phone problems and requests for telephone services.

Maintained confidentiality in matters relating to patient/family, department, and hospital information.

Adhered to established department and organization policies (i.eHIPAA, Confidentiality, and Compliance Policies).

Adhered to established policies, compliance/quality improvement, and patient safety, environment and infection control standards.

Completes required continuous training and education, including department specific requirements.

Provided coverage for relief and absences as required.

Demonstrated flexibility to work night, weekend and holiday rotation to provide continuous coverage as required.

Performed other duties and responsibilities as required.

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