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Customer Service Supply Chain

Location:
Irving, TX
Posted:
August 09, 2023

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Resume:

Lori Paris

Supply Chain Professional

adytep@r.postjobfree.com Cell 214-***-****

PROFESSIONAL PROFILE I am a supply chain professional with a wide range of experience that entails planner/buyer skills to regional marketing campaigns, sales management, buyer planning, and procurement logistics. The highlights of my skills within these positions included great attention to detail, multitasking and excellent customer service within the supply chain organization. My professional, yet empathetic demeanor has awarded me fulfilling relationships with clients

EMPLOYMENT

Senior Buyer Irving, Tx

CHRISTUS Health 3/2021-Present

Responsible for the processing of purchase requests for assigned Facilities. Acts as liaison between the facility and vendor to review stocking levels when experiencing ongoing back orders for adjustment of stocking on hand values. Process miscellaneous, Service, Capital, Blanket and Standing type POs using due diligence review according to CHRISTUS policies and standardization decisions. Assists in training of new Associates following Training Tracker, ensuring new Associates have the tools needed to be successful.

Procurement Specialist Irving, Tx

Vizient Inc. 10/2020 – 1/2021

Procurement Specialist Provide customer service to clients, processed purchase orders from a requisition, confirmed purchase orders with suppliers, provided professional verbal and written communication to multiple parties, managed multiple deadlines concerning various projects throughout the day.

Resource Planner Dallas, Tx

DALTILE 3/17 - 7/20

Resource Planner Managed 60 stores to include discussions of region operations and opportunities with Regional Operations Manager, analyzed SAP Purchase Requisitions and supplemental planning files to determine replenishment. Stock transfer order creation in SAP as scheduled by Sales Service Centers (SSC). Stocking Profile management. SSC QMI calls – inventory concerns, upcoming jobs, service issues, sales trends, report needs, etc. Review SSC idle assets – idle profile items, return opportunities. Inventory health monitor in-stock and WOH by SSC/region to monitor service. Analyze 6-month sales for trends and 0 sale profile items.

Buyer/ Procurement Arlington, Tx

JOERNS HEALTHCARE 2/16 - 12/16

Coordinated Buyer/Purchases for 151 work orders, assigned purchase requisitions (cutting and releasing purchase orders) daily average 150. Answer by researching and tracking all internal J Supply warehouse orders, correcting order discrepancies with vendors, management of vendors accounts, receiving goods in the system (GR) for accounting purposes. Creating new purchase orders and manual commodity orders.

Collections / 5-45/Customer Service Arlington, Tx

GM FINANCIAL 6/14 – 12/15

The Customer Account Representative of Collections is responsible for making outbound and taking inbound calls to collect and resolve delinquent accounts in order to alleviate further action. This team member has contact with customers, outside agencies, company departments & repossession agents.

Training Consultant Irving, Tx

BOEING 1/14 - 5/14

Coordinated the training of new hires for the new installation of SAP, Processed orders and quotes to fulfill customer requests. Completed spreadsheets using Excel daily by inputting previous day’s sales and call center data on employee’s performance in the call center. Process RMA’s and provide credit s to

accounts.

Supervisor Customer Operations Plano, Tx

SAMSUNG 10/12 - 10/13

Managed team of production associates, responsible of resolution of customer complaints and escalated calls, assist agents in performing basic troubleshooting steps for technical concerns and engaging assistance from Manager/Technical Support as needed, actively share the responsibility of ensuring that all revenue, performance and quality related goals are achieved on the assigned team of associates

SKILLS: Excellent Customer Service * Conflict Resolution *Multitasking *Interpersonal Communication Decision Making * Active Listener* Critical Thinking * Goal Oriented

KNOWLEDGE OF SYSTEMS: Microsoft (MS) Windows ME, XP, NT Microsoft Office Suite Vista Lotus Notes Outlook Netscape MS Project Lotus Organizer HTML Granite Works CTS System SAP FACS Telcordia ACT Sonar Exact Turks, GHX, INFOR.

EDUCATION: Saint Mary’s University B.A. Business Administration San Antonio, TX



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