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Store Manager Customer Service

Location:
Durban, KwaZulu-Natal, South Africa
Posted:
August 09, 2023

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Resume:

Curriculum Vitae of Meshack Moonsamy

Personal Details

Date of Birth : 10 August 1994

Nationality : South African

Gender : Male

Language : English

Drivers License : Code 8 with a valid PDP

Own Transport : No

Marital Status : Single

Contact Detail

Cell : 081*******

Email : adytei@r.postjobfree.com

Postal Address : 7 Limeclay Lane

Clayfield

Phoenix 4068

Education

Secondary Studies:

Name of School : Greenbury Secondary School 2008-2012

Highest Grade Passed :Matric

Year Completed : 2012

Subjects Passed: Mathematical Literacy, English, Afrikaans, Life Orientation, Tourism, Business Studies and Geography

*Basic computer skills*

*Matric Certificate available on request*

Tertiary studies:

Name of College : Berea Technical College

Year of study : 2013

Course of Study : Public Administration

I studied Public Administration because I wanted to break into the Public Service Industry, as I knew it would groom me to progress to important managerial roles. I was and still focused on emphasizing the importance of ethical behaviour and decision making in our diverse communities. I did become involved in a few projects however due to the lack of funds I had to leave after a year and begin working which is where the journey began.

Work Experience

* Place of work : The Musica Megastore Gateway

Position held : Customer Assistant

Duration: January 2014 - February 2015

Duties Performed : Head of gaming the department

Merchandising of the cds and dvds

Cashier

Instax Representative ( Instore )

*Contact : Noel – store manager 083-***-**** / 065*******

*Place of work: Musica Ballito

Position held : The Assistant Store Manager

Duration : March 2015 - March 2017

Duties Performed : Key holder of the store

Human Resource procedures such as (Recruitment, the

Organizational Structure, Employee training and development ) Basic administration

Preparing the weekly and monthly reports

*Contact: Noel Store manager 065*******

* Place of work: The Musica Megastore Gateway

Position held : Shift Manager

Duration: March 2017 - January 2021

Duties Performed :

Supervising activities on the floor

Delegating tasks and activities

Stocking the daily inventory of the entertainment industry

Handling cash management procedures

Customer service

Recruitment procedure (very important in the entertainment industry as we needed

employees that were very knowledgeable of our technology and sales procedures)

Maintaining our employee records

Held regular team buildings for all new staff

Resolved customer complaints and conflict between staff members

Ensured that the entertainment and gaming industry complied with the health and safety regulations especially after the year 2020 when Covid19 struck the world . The Management team of Musica had to take all the necessary precautions to ensure the health and safety of our employees and customers were taken care of and up to standard.

Planning and goal setting for future periods

*Contact : Noel The Store Manager on 084-***-****

The year 2021 brought about a different road for me as I started my own Business Venture called The Travel Munchies. I bought and sold biscuits from a range of wholesalers however due to the lack of capital and poor marketing strategies, my business had to come to a standstill. It was great having something of my own however once I am back on my feet I’d like to pursue it even further.

In 2022, I began working for a security company known as 20.4 Secure here I ran the operational system of the company .

My duties were as follows:

Contributions towards budgets and organisational plans.

Identifying quality control issues and providing solutions.

Implementation of strategies for various departments.

Hiring and training of security personnel,which was essential as we were part of the law and it’s a requirement to employ people with strong skills and abilities to carry out tasks such as night shift training that was vital.

Creating security policies and procedures.

I’ve conducted regular security checks and inspections.

Writing comprehensive security reports (incidents occurred on site)

Preparing surveillance equipment maintenance schedules and facilitating repairs in a timely manner.

My overall experience as a manager is to be successful in this role, I am a thoughtful leader and decision maker while helping other’s develop their skills and ensuring our profits are on the rise.

Contact The owner of the company: Shane Ramkishun: 064*******

Letter of Motivation :

I am an accomplished, highly experienced and ambitious individual who is able to work well with any team I am placed in and any task or

responsibility given to me . I know as an employee of your company I will do

everything to the best of my ability to ensure client satisfaction and high morale. I firmly believe that innovation,communication,honesty,

respect,understanding and hardwork are the key elements towards the

everyday success of the company. I assure you that by taking me on as an employee I will not disappoint you nor the team because we all have the same vision, goal and standards to meet.

If you take a look at my work history I've shown a great amount of growth over the years and I hope I can continue to do so in your company.There is a lot to grasp however with the ever changing business world and resources I will do just fine.



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