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Customer Service Professional Nanny

Location:
Cleveland, OH
Posted:
August 09, 2023

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Resume:

Cleveland, OH ***** 440-***-**** adyte7@r.postjobfree.com

DAGNY CANTON

Results-focused professional nanny and family/household assistant dedicated to maximizing satisfaction and retention with proactive attention to individual customer needs. Smoothly handles questions and resolves concerns with great problem-solving abilities and attention to detail. Multitasks and manages time well to consistently meet performance targets. Organized childcare professional adept while staying organized and managing hectic schedules. Adheres to kind and compassionate approach when dealing with clients and customers of all backgrounds. Career history serving individual families with multiple children in both live-in and live-out scenarios. Independent Nanny adept at taking initiative in creating child-friendly activities. Maintain organized schedules with little guidance. Adept in caring for up to four children while preparing meals and managing personal, medical and educational activities for each child. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level recruiter position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

PROFESSIONAL

SUMMARY

SKILLS ● Prepare Reports

● Handling Procedures

● Medical Terminology

Scheduling and

Appointment Setting

Program Coordination and

Execution

● Family Support

● Personal Care Needs

● Professional Relationships

● Maintain Records

● Patient Intakes

● Vital Assessments

● Youth Advocacy

Behavioral Skills

Development

Language Skills

Development

Academic Advice and

Counseling

● Medical Records Review

● Client Needs Assessment

● Bill Payment

Interdisciplinary

Teamwork

● Data Entry Software

● Task Management

● Coordinate Resources

FAMILY ASSISTANT AND NANNY 03/2023 to Current

Margie Glick, Cleveland, OH

WORK HISTORY

● Addressed client household needs with meal preparation, housekeeping and PROFESSIONAL NANNY 07/2022 to 03/2023

Matt Barlak, Brunswick, OH

FAMILY ASSISTANT AND NANNY 06/2016 to 02/2022

Denise Bell, Brunswick, OH

transportation.

Developed and maintained positive relationships with clients and families to support comprehensive care.

● Developed and implemented care plans to meet individual client needs. Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.

Maintained and organized patient rooms and communal spaces to minimize environmental and safety hazards.

Observed confidentiality protocols and reporting requirements with detailed records of services provided.

● Completed dusting, washing dishes, laundry, and vacuuming for patients.

● Monitored client health and wellbeing and reported changes to supervising care team.

● Coordinated playdates and outings to meet children's physical and social needs. Worked with parents to develop and implement discipline programs to promote positive behavior.

● Promoted language development skills through reading and storytelling.

● Established and maintained safe play environment for children.

● Taught children basic life skills, manners and personal hygiene.

● Prepared healthy, age-appropriate snacks and meals.

● Monitored schedules to maintain sleeping, eating, and school schedules for children.

● Built positive and nurturing environments to support child social and emotional growth. Organized and cleaned home after activities by picking up toys and straightening up play room.

Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.

Facilitated relationships with children and parents by developing caring and structured home environments.

Communicated with children at age-appropriate levels to encourage understanding and foster relationships.

● Organized different types of activities to enhance physical and intellectual development.

● Stayed current on toy and child-related recalls and safety warnings.

● Supervised children engaged in physical activity, learning and social skills with peers.

● Provided developmentally appropriate activities for children.

● Promoted language development skills through reading and storytelling.

● Engaged with children on individual basis to build positive relationships.

● Established and maintained safe play environment for children.

● Organized activities that enhanced children's physical, emotional and social well-being.

● Played games, worked on puzzles, and read books to young children. Balanced playtime and limited screen time to support development of fine motor, gross motor, and cognitive skills.

● Prepared meals and snacks for children based on dietary guidelines. Worked with parents to develop and implement discipline programs to promote positive behavior.

● Taught children everyday skills and language.

● Assisted with light housekeeping duties as well as running errands. PROFESSIONAL NANNY 06/2014 to 05/2016

Angela Westover, Lakewood, OH

Addressed client household needs with meal preparation, housekeeping and transportation.

Developed and maintained positive relationships with clients and families to support comprehensive care.

● Developed and implemented care plans to meet individual client needs. Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.

Observed confidentiality protocols and reporting requirements with detailed records of services provided.

Transported clients to medical appointments and errands to support convenience and energy levels.

● Administered medications and monitored client reactions for contraindications.

● Fostered client safety by providing supervision and mobility assistance.

● Assisted with light housekeeping duties as well as running errands.

● Regularly traveled with family to help with vacation activities and childcare. Transported children to and from school, medical appointments and extra-curricular activities.

● Transported children to and from activities using personal or family vehicle.

● Identified warning signs of emotional and developmental problems in children.

● Supervised children engaged in physical activity, learning and social skills with peers.

● Monitored children's play activities to verify safety. Worked with parents to develop and implement discipline programs to promote positive behavior.

● Promoted language development skills through reading and storytelling.

● Taught children basic life skills, manners and personal hygiene.

● Supervised children on playground to help develop physical and social skills.

● Encouraged children to be understanding and patient with others.

● Assisted with light housekeeping duties as well as running errands.

● Built positive and nurturing environments to support child social and emotional growth.

● Monitored schedules to maintain sleeping, eating, and school schedules for children. Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.

● Supported children in play activities, meals, and snacks, hygiene and socialization. Worked with parents to develop and implement discipline programs to promote positive behavior.

● Taught children everyday skills and language.

Communicated with children at age-appropriate levels to encourage understanding and foster relationships.

Organized and cleaned home after activities by picking up toys and straightening up play room.

● Prepared meals and snacks for children based on dietary guidelines.

● Played games, worked on puzzles, and read books to young children.

● Administered basic first-aid and medication in emergency situations.

● Engaged with children on age-appropriate level.

● Organized activities that enhanced children's physical, emotional and social well-being.

● Established and maintained safe play environment for children.

● Promoted language development skills through reading and storytelling.

● Provided developmentally appropriate activities for children. PROFESSIONAL NANNY 03/2014 to 03/2015

Michelle Jones, Cleveland, OH

RESTAURANT HOSTESS 05/2011 to 06/2013

Nada Restaurant, Cincinnati, OH

● Supervised children on playground to help develop physical and social skills.

● Stayed current on toy and child-related recalls and safety warnings.

● Assisted with light housekeeping duties as well as running errands.

● Built positive and nurturing environments to support child social and emotional growth.

● Monitored schedules to maintain sleeping, eating, and school schedules for children. Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.

● Supported children in play activities, meals, and snacks, hygiene and socialization.

● Developed games and activities using arts and crafts to support learning and verbal skills. Communicated with children at age-appropriate levels to encourage understanding and foster relationships.

Organized and cleaned home after activities by picking up toys and straightening up play room.

Balanced playtime and limited screen time to support development of fine motor, gross motor, and cognitive skills.

● Played games, worked on puzzles, and read books to young children. Developed and implemented behavior management strategies to minimize indiscipline and guide children in attaining positive behavior.

● Engaged with children on age-appropriate level.

● Organized activities that enhanced children's physical, emotional and social well-being.

● Established and maintained safe play environment for children.

● Engaged with children on individual basis to build positive relationships.

● Encouraged children to be understanding and patient with others.

● Promoted language development skills through reading and storytelling.

● Provided developmentally appropriate activities for children.

● Monitored children's play activities to verify safety.

● Identified warning signs of emotional and developmental problems in children. Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.

Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.

Supported servers, food runners, and bussers with keeping dining area ready for every guest.

● Answered customer questions about hours, seating, and menu information.

● Prepared dining room for service by cleaning, organizing tables and placing table settings.

● Collected information from arriving customers to seat groups or place them on waitlist.

● Watched dining area staff to evaluate server loads and calculate accurate wait times. Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.

● Complied with food safety and food hygiene regulations to safeguard public health.

● Checked in with servers to confirm preparedness before seating customers. Cultivated positive guest relations by managing information and orchestrating speedy seating.

Assisted FOH and BOH staff to drive smooth service execution and maximize guest satisfaction.

RESTAURANT HOSTESS 09/2010 to 11/2012

O'Charleys, Kent, OH

Delivered unparalleled service to drive positive dining experience and repeat customer visits.

Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.

● Accommodated special seating requests for guests to enhance satisfaction. Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.

Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.

● Monitored seating area and checked restrooms regularly to keep spotless. Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.

● Assigned patrons to tables suitable for needs and restaurant section rotation.

● Relayed guest comments or suggestions to manager on duty for further action. Provided adequate supply of place settings for tables and miscellaneous supplies for work stations to last throughout assigned shift.

Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.

Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.

Supported servers, food runners, and bussers with keeping dining area ready for every guest.

● Answered customer questions about hours, seating, and menu information.

● Prepared dining room for service by cleaning, organizing tables and placing table settings.

● Collected information from arriving customers to seat groups or place them on waitlist.

● Watched dining area staff to evaluate server loads and calculate accurate wait times. Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.

● Checked in with servers to confirm preparedness before seating customers. Cultivated positive guest relations by managing information and orchestrating speedy seating.

Assisted FOH and BOH staff to drive smooth service execution and maximize guest satisfaction.

Delivered unparalleled service to drive positive dining experience and repeat customer visits.

● Reported problematic guests to management to foster safe and pleasant environment. Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.

● Accommodated special seating requests for guests to enhance satisfaction. Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.

Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.

● Monitored seating area and checked restrooms regularly to keep spotless. Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.

Developed and maintained up-to-date knowledge of menu items and daily specials to accurately respond to customer queries.

● Assigned patrons to tables suitable for needs and restaurant section rotation.

● Relayed guest comments or suggestions to manager on duty for further action. Provided adequate supply of place settings for tables and miscellaneous supplies for work stations to last throughout assigned shift.

Cuyahoga Community College, Cleveland, OH

Associate Of Arts And Sciences, 06/2021

Kent State University, Kent, OH

Public Relations, Organizational Communication, 06/2015 EDUCATION

● Honor Roll [Semester and Year]

● cum laude graduate

● 3.8 GPA



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