Customer Service Team Lead

Summary

Qualified Team Lead/Department Manager with over 5 years of exceptional customer service, verbal/written communication that allow for excellent performance.

Qualified Team Lead/Department Manager with over 5 years of exceptional customer service, verbal/written communication that allow for excellent performance.

Work experience

Team Lead/Department Manager Apparel Department

Team Lead/Department Manager Apparel Department

Walmart - Horn Lake, MS

November 2017 to Present

Maintains the sale floor and merchandise presentation in accordance with company policies and procedures by properly zoning the area; stocking, arranging and organizing merchandise; setting up; cleaning, and organizing product displays; removing damaged goods; signing and pricing merchandise according to company policies and procedures; identifying shrink and damages; and securing fragile and high-shrink merchandise.

Complies with company policies, procedures, and standards of ethics and integrity by implementing related action plans; using the Open Door Policy; and applying these in executing business processes and practices.

Complete work assignments and priorities by using policies; data, and resources; collaborating with managers, co-workers, customers, and other business partners; identifying priorities, deadlines, and expectations, carrying out tasks, communicating progress and information; determining and recommending ways to address improvement opportunities; and adapting to and learning from change, difficulties, and feedback.

Sales Associate

Sales Associate

Walmart - Horn Lake, MS

November 2017 to Present

Health and Beauty Associate

Housekeeping

Housekeeping

Hilton Garden inn - Southaven, MS

January 2017 to November 2017

Room attendant - cleans and sanitizes hotel and guest rooms, vacuum and sweep floors, carpets, and rugs. Makes beds and changes linens. Cleans and sanitizes bathrooms, showers, toilets, sinks ad countertops.

Housekeeper

Housekeeper

Sheraton - Southaven, MS

June 2010 to December 2011

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