Customer Service Client Relations

LARRY J. HEIN

Retired in ****, but currently working for:

Hertz Corporation:

Flex Customer Service and Greeter, June 2022 to present

I am currently looking for employment with your Company as a Front Desk Associate for evenings.

I am a dedicated finance and asset management professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Skills

Financial analysis aptitude

Self-Motivated

Excellent Communication

Flexible and Adaptable

Work History

1998-04 - 2010-11

Mortgage Loan Officer

Citicorp Trust Bank,fsb, Irving, Texas

Explained different types of loans pertaining to client situations.

Established plans and payoffs for customers' loans, prioritizing control of overall costs.

Explained very technical financial information to applicants in easy to understand language.

Monitored pipelines to track and log status of loans.

Worked with underwriters to fix application problems and resolve issues.

1992-05 - 1998-04

Client Relations Manager

Citicorp Trust Bank,fsb, Irving, TX

Managed team of 18 - 22 for Client Relations department.

Partnered with sales, underwriting, processing, closing departments and confirmed fulfillment of client needs.

Achieved main targets set by leadership.

Addressed and resolved customer complaints and issues to improve satisfaction.

Built partnerships with diverse internal teams and sales, finance and operations departments to streamline processes.

Assessed client needs and developed plans to adequately address current and future objectives.

Developed plans to build client relations.

1989-04 - 1992-05

Mortgage Loan Officer

Citicorp Trust Bank,fsb, Irving, Texas

Originated, reviewed, processed, closed and administered customer loan proposals.

Examined customer loan applications for loan approvals and denials.

Submitted loan applications to underwriter for verification and recommendations.

Successfully closed average of 80 loans per month.

Proactively identified solutions for customers experiencing credit issues.

Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.

Monitored pipelines to track and log status of loans.

Explained very technical financial information to applicants in easy to understand language.

Additional Information

Licenses up until retirement: Securities Series 6, 26, 63; Group Life and Health; Texas Mortgage Certification;

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