Justin Jagirdar
*** *. **** ****** ***. **** Philadelphia, PA 19102 856-***-**** adytde@r.postjobfree.com
Finance/Client Service Professional
Analytical, client-focused professional with cross-industry experience supporting and growing business operations in fast-paced environments. Advanced training and expertise in financial processes and data gathering/analysis. Bilingual (English/Spanish) customer service agent with a corporate full service mail-home pharmacy. Experience supporting underserved citizens through work with the United Way Volunteer Income Tax Assistance (VITA) program. Areas of Expertise:
Client Service & Support
Business Operations
Data Gathering/Analysis
Financial Services
Tax Compliance/Regulations
Budget Practices/Functions
Inbound Customer Service
Multi-Tasking
Statistical/Financial Data
Cross-Team Collaboration
Communications
Bilingual (English/Spanish)
Professional Experience
marketing analyst, 2018-2020
Philadelphia technician training institute, philadelphia, PA
Researches and analyzes the market to determine appropriate strategies to increase the student body and create awareness; Create online/social media marketing campaigns
Establish relationships and network with potential clients
Develop and conduct student surveys to determine their needs and satisfaction levels
Analyze data, activity and campaign effectiveness to make actionable recommendations for future strategic planning; consult on marketing strategy initiatives
client service provider, 2017-2018
the mcs group, philadelphia, PA
Performed a variety of legal services based on the specific needs of the client assigned to our team, while remaining in compliance with all regulations
Meet assigned targets while proactively monitoring customer needs on an ongoing basis
Establish working relationship with client contact or client representatives to improve the level of overall service
Coordinate internal projects and determine the best utilization of resources to increase client satisfaction and meet the needs unique to each project; retrieve medical and financial records and any other relevant records requested by the client
-Accurately document all actions taken when handling a customer account.
Account Representative, 2015-2017
Philidor pharmacy, HATBORO, PA
Processing prescription insurance orders using a combination of off the shelf and customized computer-based applications while providing high level customer service to our patients
Perform insurance verifications to ensure valid coverage and assist the adjudication dept.
Service existing accounts, obtain orders, and determine charges for requested products, quote prices
Maintain correct and comprehensive documentation of all queries in order to continuously improve the customer service process while inputting sensitive information such as credit card payment, medical history, etc. into system
Answer inbound and place outbound calls to physician offices and patients to verify patient information
Medical Administrative Assistant, 2013-2015
Vineland Dental Arts, Vineland, NJ
Support daily office operations by executing front-desk and clerical duties, communicating with customers and maintaining documentation/reports. Research and gather information to resolve insurance discrepancies or client requests. Support inventory and cost control procedures.
Key Contributions
Integral in reviewing and maintaining all office financial records, billing, charges and payments
Synthesize and interpret data to select and disseminate appropriate forms
Account Executive, 2011-2013
Data-Q-Direct, King of Prussia, PA
Maintained and updated comprehensive database of client and IT infrastructure information (via Salesforce.com) Utilized various electronic database systems, and customized/integrated software solutions for vendors and new clients
Built extensive pipeline of new and prospective clients through consistent and effective networking
Collections/Customer Service Representative, 2011
Professional Recovery Services, Vineland, NJ
Executed high volume of account-related calls and built client trust through strategic communications. Maintained monthly budgets and conducted preliminary investigations/audits of credit records.
Compiled and analyzed collection data for monthly preparation of loan loss reports
Account Manager, 2010
Marketing Partners & Associates, Philadelphia, PA
Planned and conducted B2B sales processes, including cold calls and customer outreach. Developed territory sales strategy, sales goals, marketing campaigns, sales presentations and financial statements.
Tax Advisor, 2008-2009
A&M Berk Accounting, Philadelphia, PA
Directed tax compliance assignments, including tax returns and provisions for state and federal returns. Researched tax/IRS issues to fully answer client questions. Assisted clients in audit preparation.
Technical Expertise
Mac OSX; Windows; MS Access, Excel, Outlook, PowerPoint, Project, Word; Salesforce.com; VM Ware, PDA; QuickBooks
Education/Licensure/Affiliations
High School Diploma: Saint Augustine Prep Richland, NJ
BS, Business Administration, Marketing/Finance, 2010, Drexel University, Philadelphia, PA
License: Health & Life Insurance Producer
Active Member, United Way of America Volunteer Income Tax Assistance (VITA) Program, Drexel Marketing Association