Debbie Sue Jancis

Locust Grove, Georgia 408-***-**** adytc4@r.postjobfree.com linkedin.com/in/debbiejancis

Senior Level Software Engineering Management Professional

Global Team Management ~ Solutions Development ~ Cloud Product Development

Expert, dedicated, motivated and collaborating Senior Level Engineering Manager with proven technical expertise and progressive experience. Accomplished in coordinating cross functional teams, providing resource allocation, task prioritization and projects to deliver innovative solutions that exceed customer’s expectations. Manages projects execution and designs effectively using agile methodologies, according to established roadmaps while adapting to dynamic challenges, roadblocks. Skilled in conceptualizing, creating and developing software solutions in all stages of Software Development Lifecycle (SDLC). Motivational style mentor qualified to help organizations develop and implement high-quality technology platforms and products that power digital transformation on-premises and across clouds. Demonstrated strengths in customer service, time management and trend tracking. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals. Additional skills and areas of expertise include:

Agile Development Methodologies Cross-functional collaboration Full Stack Development Mentoring and Coaching

Quality Assurance Excellent Verbal and Written Communications Team Building Growth Minded SQL

Release Management CI/CD Continuous Improvement Management Leadership & Training Problem-Solver

Building Relationships Strategic Planning and Execution Impact Analysis Multi-tasking REST API

Defining Vision & Product Architecture Incident Management (Jira / GitHub / Confluence / Service Now / Kanban)

Customer service oriented Security tools: Whitesource / Mend, AppScan, SonarQube, Twistlock, Tenable Nessus

Professional Experience

IBM Corporation Foster City, CA, San Jose, CA, Atlanta, GA (Remote Work) 06/2016 - Present

Senior Software Engineering Manager (Director), API Connect, Cloud Development, Security & Compliance

Led large fast paced Engineering organization in architecting and building (multi-tenant) public cloud systems and product capabilities for the API ecosystem. Created a Security & Compliance team to help navigate IBM IT Security Standards. Started a dedicated level 3 support organization to improve the customer experience. Researched industry trends and emerging technologies to identify opportunities.

Established and managed engineering practices for cybersecurity Product Security Incident Response Team to ensure timely assessment and remediation of security vulnerabilities. Collaborated with CISO and BISO to provide insights into security posture of the API Connect. Conducted thorough reviews of container scans, SAST, DAST, and OSS findings. Implemented changes to strengthen the product's security. Reduced vulnerabilities by 75% within 6 months by assembling a high functioning team and simplifying processes.

Allocation of development resources and prioritized critical issues and new development of new features for releases, while also ensuring seamless IBM Cloud / AWS integration, scalability, and low-latency.

Streamlined software release process for on-prem and cloud releases. Coordinated performance and scalability testing. Ensured on-time delivery of software within budget and with high quality. Monitored and analyzed performance metrics to be able to identify areas for improvement. Met with business stakeholders to make sure requirements were clear and being implemented correctly.

Provided leadership of team created specifically for customer issue resolution, enabling 24/7 coverage and a 40% increase in productivity. Reduced backlog of 300+ open issues by over 100 within three months, having response times for critical severity customer issues responded to within 30 minutes and ensured all issues thoroughly resolved with root cause analysis. Directly customer-facing to ensure timely resolution and to give customer piece of mind.

Growth minded leader who looks for improvements in software development processes and engineering best practices. Participates in code reviews, test case reviews, as well as incident management to help identify technical risks and opportunities, communicating them appropriately and helping to develop mitigation strategies.

Retained, mentored and hired staff at all levels. Boosted employee engagement by creating and discussing performance evaluations, goal setting, educational investments, mentoring and accomplishments. Individual goals aligned with the business strategy and each team member knows how their role fits into the larger strategy. Identified opportunities for stretch projects to increase job satisfaction and growth.

Ran daily scrums, sprint planning, retrospectives, and helped teams on story point estimations to ensure successful project execution. Implemented demos to provide input to team though code review and code walkthrough.

Provided input for the annual budget operating plans, including OpEx and CapEx spending needs.

VERITAS TECHNOLOGIES, LLC (Formerly Symantec Corporation) Mountain View, CA 04/2015 – 06/2016

Senior Manager, Appliance Solutions Development

Devised and developed solutions to address business challenges related to staff management and operational efficiency. Expert as building teams.

Assembled two engineering Scrum teams by recruiting, mentoring, and developing team members to be high-performing. Encouraged a culture of Innovation, excellence, and continuous improvement. Authored onboarding wiki for new hires to quickly acclimate in a fast-paced, large-scale Agile organization.

Enabled effective collaboration and utilization of team assets by developing a deep understanding of the cultural, work patterns, and skillsets of the local and offshore teams in China. Built relationships with partners, stakeholders and customers to ensure clear understandings of their needs and requirements.

Reinforced strategic plans for operational objectives by directly participating in the Symantec/Veritas Agile Community to teach, train, and promote the adoption of the Agile framework.

ASCENTIS CORPORATION San Mateo, CA 03/2013 – 04/2015

Senior Manager, Product Development

Oversaw and led several development organizations for Payroll and HR product suite. Authored high level technical design document for major integrations. . HIPAA and data privacy compliant.

Introduced Agile methodologies to two unique development teams, transforming from a Waterfall model to Agile and increasing velocity by 40-50%.

Refined requirements, set roadmaps and release schedules in collaboration with the PM and Dev Ops.

COUPONS.COM, INC. Mountain View, CA 02/ 2011 – 03/2013

Senior Engineering Manager, Business Systems

Handled components involved in backend infrastructure management for the business systems used to power company website. Closely collaborated with product management to set roadmaps and goals for all 36 products supported. Supported internal and external customer needs by redesigning architecture and enhancing legacy systems.

Led and directed large product development organization consisting of Engineers, Engineering Managers, QA managers and Program Managers, resulting in the delivery of multiple complex projects within budget and on time.

Implemented Agile methodologies and Continuous Integration/Continuous Delivery (CI/CD) pipelines, improving product delivery efficiency and accelerating time-to-market.

Developed and executed long-term strategies that align with business objectives, driving product roadmap prioritization and feature development.

Strengthened operations by developing new processes and procedures for product releases, release schedules and user acceptance testing.

EBAY INC. San Jose, CA 02/2010 – 02/2011

Senior Manager, Platform Strategy

Defined long-term technology strategy for Global Billing platform for all of eBay adjacencies based on multi-year strategic outlook plans and projected future growth. Oversaw, led, and directed a team of Engineering Managers, QA Managers, and Product Managers and partnered with Architects and Product Managers from each of the Major eBay component teams (Fashion, Jewlery, Cars, etc.) as well as other eBay owned adjacencies (StubHub, PayPal, etc.)

Leveraged cross-functional skills to identify and bridge operational gaps and to minimize customer impact.

Architected and successfully partnered with site Product Managers to collaborate on end-to-end solutions for payment intermediation required by European Law.

Implemented new Business Analytics and trained teams to be able to look at a variety of analytics on eBay Sellers and Buyers. Partnered with teams to determine and define datasets.

INTUIT, INC. Mountain View, CA 09/2005 – 02/2010

Senior Development Manager-Intuit Partner Platform, Solutions Architect

Strategically supported the launch of the Intuit Partner Platform through direct focus on the requirements of SaaS billing system. Joined forces with internal and external partners to develop customer-friendly billing solutions.

Increased profitability as well as the bottom-line by preparing business use cases and monetization models.

Architected and designed IPP billing projects for improved billing capability for internal and external Native and Federated Applications.

EDUCATION & CERTIFICATIONS

Syracuse University Syracuse, New York – Bachelor of Science in Computer Science

CERTIFICATIONS

IBM Certified Manager IBM Cloud Core IBM Security and Privacy by Design

Certified SAFe IBM Data Science Foundations Scrum Master IBM Volunteers (Silver & Gold)

COMMUNITY LEADERSHIP

Silver Beaver Award recipient, 2013, Boy Scouts of America

District Award of Merit recipient, 2008, Boy Scouts of America

Assistant District Commissioner, Polaris District, SVMBC Boy Scouts of America

Committee Chair, Troop 479, Boy Scouts of America

Fundraising Chair, SVMBC Boy Scouts of America

Merit Badge Counselor, Boy Scouts of America

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