Joy Hein

**** **** **** ****

Pleasant Hill, IA 50327

Cell: 515-***-****

adytc1@r.postjobfree.com

SUMMARY

Award winning customer service skills, and highly detailed and organized.

SKILLS

Results-oriented Entrepreneur and Team Player QuickBooks

Client-focused Analytical with problem solving skills 15+ years Business Management

Quick learner Computer proficient Multitasker and Organized.

EXPERIENCE

Uber Eats/Delivery of food - Roadie – Delivery of Packages, drive 50 miles to 200+ miles

June 2023 to Current

Campbells Concessions – Des Moines, Iowa

August 2021 – Current

Taking orders for food and drinks using a Clover POS system. Upselling, handling money, food preparation, cleaning after shift and restocking of supplies. Building relationships with customers, so they keep coming back. Assist with caterings. Bartend at weddings, special events, Quinceaneras. Some events I have worked: Pork Expo, State Fair, Gun Shows, Dance Recitals, Livestock National Events, Flea Markets, various funding raising events, etc.

Title Clerk – Willis Auto – Clive, Iowa

December 2021 to June 2023

Assist in titling vehicles for a large multi-location dealership of 500-700 vehicles per month with a small title team of 4. Process all new and used vehicles for registration in the state of Iowa in which they are titled. Prepares tax and title documents. Submits all legal transfer work to the Department of Motor Vehicles. Verifies that funds have been collected and the correct lienholder paid off before processing title applications. Checks for accuracy in the application and ensures that ALL information is complete, and all signatures are valid. Work close with Finance Team to acquire any missing or problem titles and provide a current list of outstanding titles to Controller on a weekly basis. Signing back of titles representing the dealership as owner of trade and signing names of guests when Power of Attorney form is present. Write checks and ACH’s for each deal before it is sent to each county.

Work with Excel, Word, and Excel Sheets for many reports we use.

Benefits Counselor – Mercer, Urbandale, Iowa

August 2021 to December 2021

Work from home – Utilizing multiple programs like Word, Excel, Google, Company internal platforms and “Chat” with customers to answer questions they had and to educate and assist them in benefits enrollment activities for Health and Life, using internal and external resources to assist with questions from IRS site to their insurance website to help provide the correct information appropriate for their unique case,

Also attend random meetings for company using Team chat and zoom.

General Manager - Mar Val Camping Resort, Gore, OK

September 2020 to July 2021

Reported to Horizons Outdoor Hospitality Management company.

Manage a campground with 314 sites.

Maintained a count of 73 seasonals for 2021/2022 season.

Net Operating Income for the month of May and June were well above budget due to big reunions that I scheduled. A church group was $9000, re-union from California for $24,000, and numerous others I worked on during the winter of 2020/2021. Also, had an unexpected Airstream group of 40+, we were able to accommodate.

Working closely with all department leads

Utilized Camp spot for reservation system

Working with rallies, locals and Reunions for the use of our Club House, Reunion Hall and Pavilions.

Maintained ordinances on golf cart rentals per insurance policies, in office and on grounds.

Loading the company's ATM on a timely basis.

Background record checks an all staff and any guest staying 28 days or longer.

New Hire/Onboarding/Terminating through payroll software and finalizing Bi-weekly payroll after reviewing.

Interviewing/Hiring/Firing/Scheduling of employees and training of office. Up to 30+ during busy season for all staffing.

Order all supplies for entire park: Maintenance, Housekeeping, Activities, Office and for General Store.

Quarterly inventory

Handling all the receipts for all purchases and coding them properly and downloading them onto an online accounting app.

Ensure compliance with local and state laws.

Marketing on Social Media to help build our Brand.

Working closely with department managers

Assisted Activities Department in planning from Themed Weekends all season, to planned events for the park. Ex. Annual Trout Tournament, Trail of Terror and much more, every weekend during season. Weekly reports of sales, repairs and projects needed, sent to management company and owners, along with deposits downloaded daily to Drop Box.

General Manager - Texas Freedom RV, Gonzales, Tx., February 2020 to September 2020

Reported to Horizons Outdoor Hospitality Management company

Manage a campground with 96 sites.

Increased park attendance from approximately 25% to 100% full capacity by word of mouth and referrals.

Background record checks an all staff and any guest staying 28 days or longer

Bi-weekly payroll

Marketing on Social Media to help build our Brand.

Weekly reports of sales, repairs and projects needed, sent to management company and owners, along with deposits downloaded daily to Drop Box.

Running Weekly/Monthly financial reports to send to management company.

Making daily deposits and sending weekly reports to management company.

Reading electric meters and input readings on each account and collecting.

Casa Del Rey, Inc. - Property Manager, Florida, 3/2018 – 2/2020

Managed Campground owned by Casa Del Rey, with over 300 sites.

Used Rez for reservations and upgraded to Campground Master, inputting all the sites and rate structure for all the events, seasons, and seasonal guests.

Event planning and worked closely with rallies and conferences and guests for the use of the Club House

Ordering supplies for the General Store, office, housekeeping, and maintenance.

Ensure compliance with local and state laws.

Marketing on Social Media to build our Brand.

Increased reservation sales during events

Worked closely with maintenance manager.

Hiring/Firing/Scheduling up to 20 staff during busy season.

Payroll/Deposits/Daily, Monthly reports.

Increased sales for approximately 18-20 sites to full hook up rates, by purchasing a pumper to use in section of park that did not have sewer hookup. Park paid $7000 for it, and within 30 days, it paid for itself.

Managed a mobile home park owned by Casa Del Rey, with 228 sites.

Computerized all the records, previously done on paper.

Established routine office hours for the tenants or potential prospects.

Established relationship with the local Tax Collector to help clean up the park and I was able to get over thousands of dollars waived on back tangible taxes, saving the company a lot of money and getting tenants their titles.

Deposited $10,000 more money each month, than the previous manager had, which continued every month.

Handled Evictions

Ensure compliance with local and state laws. 723 Florida Statues.

Assist tenants selling their mobile homes to prospective tenants as well as park owned mobile homes.

Monitoring of park rules being followed by routine patrolling of park.

Assist with mowing the park owned lots and common areas using a zero turn riding lawnmower.

Worked with President of HOA rate increase.

Handled emergency situations from water main breaks to power pole being knocked down by a tractor trailer to deaths within the park. (55+ park).

Made mass improvements in park and owners sold it for 10.5 million and purchased another park, that they moved me to.

Property Manager -Lake James Family Campground, Nebo, NC., 3/2017-3/2018

Managed 175 permanent camp sites with campers and marina with 141 boat slips.

Manage the office from taking payments, deposits, new contracts for Marina and/or Campground, billing questions, handling waiting list for both businesses and filling the spaces. Also, handling phone calls and questions.

Pumping gas for public and our guests

Showing campground to possible new tenants

Cleaning bathrooms

Assist with tree trimming, mowing, and weed eating, spraying weeds, spreading gravel

Assist in helping tenants with permit paperwork from the county for building decks/platforms/concrete pads.

Personally ran a tractor with rake for leveling the gravel on the roads.

Helping to maintain the natural beauty of the park by keeping garbage and down tree limbs picked up.

Making sure all tenants and guest adhere to the rules of the park, especially the 5 mph for safety.

QuickBooks and Campground Master experience.

Assist other manager with sewer concerns when necessary.

Turning off the water at every site and spigot in the Marina, at the end of season and getting all the leaves up before the next season and then turning the water back on at the beginning of the new season in March. This park is open from March 15 to November 15.

Other duties as they arrive.

Project Manager - Dallas NE Campground, Caddo Mills, TX., 02/2017 to 03/2017

Worked in office using Campground Master for nightly, weekly and monthly campers. 84 campsites, 7 cabins and tent camping. Cleaned bathrooms, power washed and repaired playground equipment and re-stained, enclosed large sand pit with wooden enclosures for playing. Power washed fencing on both sides of property and stained. Spread travel trailer full of gravel around cabins. Finished with landscaping. Assisted with sewer tanks when needed.

Sales, Maddens Ace Hardware and Paint, Holly Hill, FL. 06/2016 to 01/2017

Floor Person to assist customers with their shopping needs and also help answer questions. Do weekly inventory in plumbing.

Loading guest vehicles with purchases: mulch, bricks, soil, etc.

Marketing Specialist – KCWI 23, Des Moines, IA., 07/2015 to 04/2016

A resource for advertising, interviews on Great Day and marketing for businesses and events. Had mostly new business accounts since I started in July and built my account list up then

Account Executive, IHeartRadio, Des Moines, IA., 03/2012 to 07/2015

A resource for advertising, promotion, and marketing for businesses. I had many items to help

clients with 360 marketing plan to help increase awareness and sales for their businesses.

ON-AIR Digital & Web

ONLINE/Streaming (iHeartRadio) Total Traffic & Weather Network

LIVE & Event Marketing – Direct to Consumer

Owner/Painter, Painting by Joy, Des Moines, IA and FL., 08/2009 to 07/2016

Created my own painting company. I painted for commercial accounts and residential, interior

and exterior. I marketed myself through word of mouth and speaking with contractors. I painted

with a brush and roller and used a sprayer.

Soybean Seed Salesperson, Mark Seed Company, Perry, Ia. 08/2009 to 02/2010

Primary focus of selling soybeans. Helped set up test plots. Covered the western part of Iowa, North and South speaking with existing customers and acquiring new customers. Also, traveled with the owner, Mark Terpstra, to Trade Shows and Exhibits to educate and generate potential leads.

Account Executive, Des Moines Radio Group, Des Moines, IA., 03/2007 to 08/2009

Cold Call to area businesses for any Marketing and promotion needs. Built my account list up

from mostly small businesses. Listened to the client’s needs and designed a marketing plan that

would fit within their budget to help them achieve a successful marketing plan.

Owner/Director of Daycare - The Learning Tree, Des Moines, IA., 1995-2002

Built Daycare from ground up. Started with being licensed for 62 children, then grew to 141 children with 25 FT/PT employees. Created Policies/Procedures Handbook, Employee Handbook. Kept a record of each employees Continued Ed Classes/CPR classes and when they needed renewed. Created curriculum for each age group and the weekly menu with all the nutritional needs, paying close attention to some of the children’s allergies. Registered with the State of Iowa and maintained all their regulations from ratio, food menu, cleanliness, children safety, curriculum, fire drills and more. Created weekly schedules for field trips for children, getting signed approval from all parents and kept records of all their immunizations and notified parents when updates were needed. Handled the accounting from billing, receivables, state aid, payroll and taxes.

3 positions within same company

Heritage Cablevision/TCI of Southern Iowa

Des Moines/Knoxville, IA

1983 - 1996

Customer Service Representative – Handle new orders/changes/disconnects/moves. Billing questions/collection calls. 1983 - 1986

Dispatch Supervisor – Routing jobs daily for 20-25 service techs and installers, calling customers prior to each call, coding each job correctly and adding more jobs to techs over radio. Reassigning jobs when necessary. Ability to handle 3 different radio channels when necessary, keeping track of all service installers, service techs and lineman and getting each of them what they needed. 1986-1988.

Office Manager – Supervising staff of eight in office and dispatch. Balancing and making daily deposits. Weekly, monthly, quarterly and annual reports to corporate office. Handling customer questions and complaints when necessary. Assist at counter with customers. Worked closely with Field Operations Supervisor to have our Branch run smooth. 1988 – 1996.

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