Customer Service Sales Representative
Resume:
Angelia Beavers
Summary:
•Customer Service Manager and Sales Professional with 10+ years of experience working with corporations large and small virtual and in office.
•Works with minimal supervision, manages own time effectively; maintains control over all current projects and or responsibilities to provide excellent customer service and revenue for the company.
•I have extensive experience and background working for a Telecommunications company such as Charter Communications, Comcast and T-Mobile. Extensive experience in Customer Care/Service and Extensive Banking and Finance experience.
Expertise:
●Proven ability to identify and reach sales and profitability targets
●Ability to act on customer feedback and provide meaningful solutions
●Ability to lead and develop a successful sales team
●Ability to compile and present reports to management
●Ability to identify and act upon new areas for growth and increase sales
●Confidence and ability to deal with high-end clients and important stakeholders
Core Competencies:
Communication Decision Making Interpersonal Awareness Leadership Skills Time Management Organizational Skills Client Services Technologically Savvy Analytical Thinker Problem Solver Quick Learner Adaptable Customer Facing Sales Inside Sales Training Skills Management Team Building Skills Accounts Payable and Receivable Telemarketing Professional 2+ years Unsupervised Work from Home Experience Task prioritization
Technical Skills:
Microsoft Office Google OS Android OS Salesforce CSG ICOMS Payment Processing Customer Relations Processing Social Media Sales Interaction
Education:
Studied Business Management
Mountain View College, Dallas, Texas
Studied Computer Science
El Centro, Downtown Dallas, Texas
Early Childhood Education
Cedar Valley, Lancaster, Texas
Professional Experience
Spectrum Feb 2014 – April 2023
Spectrum or Charter Spectrum is a trade name of Charter Communications, used to market consumer cable television, internet, telephone, and wireless services provided by the company. Primarily responsible for client satisfaction and increasing sales. It’s their job to assist clients, resolve issues and implement changes that can strengthen the company’s relationship with its clients.
Customer Service Client Management/Outbound Telesales Agent Feb 2021-2023
San Antonio, TX
Ensure clients receive exceptional service while the business's sales goals are supported.
●Be a compelling member of the OTM Sales team through the achievement of monthly sales.
●Grow client base by consulting with new accounts and providing innovative telecommunication solutions.
●Act as a product consultant when promoting, recommending and selling the value of Spectrum Business products and services.
●Handle all prospects with courtesy and professionalism; Establish and maintain a high level of prospect satisfaction in all interactions
●Inform prospects of our product pricing model and Spectrum Business’ competitive advantage compared to other service providers.
●Effectively balance new lead generation versus follow up efforts. Create a strong follow up plan that will allow for greater efficiency and increased sales conversion rates.
●Ensure database information is accurate and complete.
●Perform excellent customer service management for clients as well as problem solving
Strategic Account Representative/Account Manager
●Establish and maintain a high level of customer satisfaction, professionalism and courtesy during all sales transactions.
●Consistently meet or exceed weekly and monthly sales activity goals by utilizing sound telephone based selling techniques.
●Work the marketing generated lead list of prospective clients by using standard telephone and email strategies.
●Qualify prospects and requests site surveys to determine serviceability, including submission of a return on investment (ROI) analysis to sales management.
●Effectively and efficiently sell products and services to prospective clients and maximize additional revenue from existing clients by selling incremental products and services using recommended sales techniques. Identify and maximize upselling and cross selling sales opportunities.
●Acquire and demonstrate high knowledge of competitors pricing and production in efforts to discuss strategies and side by side comparisons.
●Promote and communicate current marketing campaigns and promotions.
●Work with other departments, as necessary, to resolve client issues.
●Community Sales Representative/Client Manager
●Previously assigned 30 apartment complexes with multiple units.
●Responsible for building solid relationships with my leasing agents and managers to be a point of contact for new residents or existing residents that want to acquire services from Spectrum.
●Worked 90% in the field and 10% office contact for meetings and to reload on sales collateral.
●Interacted with customer via phone and tablet to provide excellent customer service and advise on best product and services for their daily needs
Inbound Sales Representative
•Served as a professional sales position within our telecommunication sales team.
•Responsible for residential cable, internet, home phone, and home management services.
•Responsible for learning a customer's household needs and making recommendations while maximizing revenue for Time Warner Cable.
•Required to sell, transfer, provide information, and help on all aspects of cable services to potential and current customers by telephone.
•Conducted proactive consultative needs analysis with new and existing customers that included the development of client centric product solutions.
•Answered inbound residential customer calls that covered a full range of Time Warner Cable services.
•Achieved all sales standards set for the department by following the established departmental policies and procedures.
•Demonstrated full understanding of current marketing campaigns and offerings and communicated services clearly to customers at every sales opportunity.
•Provided quality customer service over the phone, including information regarding products and services, billing, repair, collections and other types of inquiries
•Responded to customer complaints in a professional manner; attempts to resolve complaints successfully and upsell in accordance with established guidelines.
One Source Direct:
T-Mobile
Customer Experience Manager/Sales Professional Oct 2020-Jan 2021
T-Mobile self-proclaimed as the Un-Carrier that specializes in non-traditional ways of providing excellent customer service and exceptional products services via Web Chat.
Mobile Sales Chat Professional
•Handle multiple chats while still supplying an exceptional customer sales experience
•Work remotely with little to no supervision
•Responsible for meeting or exceeding sales expectations
•Delivered an exceptional consultation with potential T-Mobile customers and advised on what would be the best device and plan to meet their needs.
Comcast/Xfinity Cable Company May 2012 – Oct 2013
Comcast Corporation is an American telecommunications conglomerate headquartered in Philadelphia, Pennsylvania.
Video Repair CAE
•Responsible for providing excellent customer service to our cable subscribers.
•Duties included troubleshooting issues that have arisen due to equipment issues or customer error.
•Responsible for providing billing info and setting up technical call visits for repairs that were not solvable with the tools provided by Comcast.
•Answered questions asked by fellow team members and communicated with upper management for customer escalations and ideas on improvements.
•Full-time: Video Tech/Retention Agent
•Responsible for providing excellent customer service to our customers that currently have video products with Comcast Cable Company,
•Provided excellent video technical help to customers that are experiencing video difficulties.
•Ranged from troubleshooting using our CSG system to setting up a tech if unable to get the issues resolved through extensive troubleshooting.
•Responsibilities also included upselling customers on products and services offered by Comcast.
•Responsible for saving our customers by providing better plans, or better service options.
•Duties also include selling products and services and ultimately selling the value of our products and services. Duties also include communicating with other departments in the company using our Avaya phone system to provide the ultimate customer services for our customers.
•Duties also include working in a team environment as well as working alone with low supervision.
Bank of America Oct. 2008 - May 2012
The Bank of America Corporation is an American multinational investment bank and financial services company. Mobile Bank Customer Care Asst Manager
•Responsible for excellent customer service, selling bank products, cashing checks, process payments, cash handling, data entry, and processing transactions electronically.
•Updated customer information per their request as well as handled customer account inquiries.
•Balanced reserve vault for motor bank and processed cash orders and shipments for motor bank and lobby vaults.
•Performed opening and closing procedures for motor bank and lobby locations.
First Financial Bank Oct. 2005
First Financial Bank is a full-service financial institution headquartered in Cincinnati.
Processing Supervisor
•Responsible for supervising daily operation of the item processing department.
•Managed a group of 30 people to meet daily deadlines and processed items in a timely and professional manner.
•Daily duties included problem solving for the Abilene location as well as our San Angelo, Cleburne, and Southlake locations.
•Responsibilities also included sending electronic files to the Federal Reserve Bank, Chase, and Frost using the Check 21 system.
•Responsibilities also included receiving files from the Federal Reserve Bank and processing them in a timely manner so that they can be processed and sent out by the deadline.
•Responsible for making sure end of day paperwork was completed and entered into the system using Excel.
•Performed daily adjustments and input them into the system for audit purposes.
•Responsibilities included scheduling employees for specified task in the department and overseeing that those tasks were performed.
•Ordered supplies for the department and the equipment that was used to do daily processing.
•Communicated with high, middle and lower level management as well as with other departments in a professional and friendly manner.
•Duties also included keying, correcting, and balancing work that had been processed through the sorter and generated corrections based on the error that was made.
•Communicated daily with tellers as well as their managers to get errors resolved, so that they would not affect customers’ accounts.
Previous experience upon Request
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