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Project Manager Customer Service

Location:
Atlanta, GA
Posted:
August 09, 2023

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Resume:

Reginald L. Andrews

Atlanta, Georgia ***** 404-***-**** adytad@r.postjobfree.com

Manager of: Project/Supply Chain/Logistics/Operations/Inventory

Delivering Excellence in P&L, Third-Party Liaison, Project Management and Compliance

Effective in contributing to the organizational bottom-line and growth by executing business activities according to established plans/objectives and comprehensive audits on operational functions. Strong team leader, able to inspire the trust, confidence, and respect of clients, peers, management, and key decision-makers. Strong competency in procurement, customer service and relations, quality management, and lean/continuous improvement.

Areas of Expertise

Agile/Waterfall Manager Internal Controls Risk Assessments Relationship Building WMS professional Six Sigma LEAN Freight Negotiation 6S ISO Compliance OSHA Regulations TMS Microsoft Office Takt-Cycle Time Certified Forklift Trainer ATA system Audits Process Implementation and Improvement Procurement Profit & Loss

Professional Experience

Jan 2020- Present Program/Project Manager – Wesco/GA Power Grid

Lead overhead/underground/transmission/substation GA Power Grid projects from inception to completion; facilitated project planning with internal stakeholders to determine the scope and objectives of each project utilizing Agile/Waterfall methodologies, best practices, and compliance management.

Key Achievements:

Successfully established construction projects milestones, performance goals, KPIs and SLAs.

Established project dashboards for easy identification of project status for all stakeholders.

Maximized issue solutions by working with Burns & McDonnell and GA Power project teams.

Created, documented, and implemented Standard Operating Procedures and process maps for projects.

Liaison between internal operation teams and construction contractors to obtain needed power grid materials to complete project builds through procurement considering lead times.

Maintained project notes, databases, and other records utilizing various internal and external systems.

Guided and coached Wesco team members through stages of the project with continuous improvement.

Identified and built project management teams with internal and external candidates.

Managed $200M plus of on hand power grid inventory across the state of GA.

Negotiated procurement contracts, per unit material pricing, and carrier service contracts with suppliers.

Implement sale strategies amongst local internal Wesco sales team.

Successfully help secure contract extensions between Wesco and GA Power through by balancing profit & loss.

Jun 2012- Jan 2020 Global Logistics/Project Manager - Ericsson/ TELTECH

Developed and manage metric oriented Telecom Logistics/Warehousing/Inventory and improve profit over loss while increasing logistic efficiency significantly by directing a project team partnering with IT groups to develop automation software tools to better overall operations domestically and internationally.

Key Achievements:

Successfully located and opened multiple distribution operations across the U.S. under budget, with over $400M in inventory movement and assuring that all deadlines and milestones are met.

Help drive $500M in services net sales and complete the construction build of 15,000 cell tower sites.

Managed, analyzed, improved, and implemented processes and procedures for logistics operations globally utilizing Lean/ Six Sigma methodologies and continuous improvements.

Maintained root cause analysis, problem solving, and implemented/drove corrective actions and efficiencies.

Supported negotiation of transportation fees, operational storage fees, change orders, and remobilization fees.

Maintain and track submittals of all Ericsson claims for over/shortage/damaged telecom materials for Verizon, Sprint, T-Mobile, Southern Linc, and AT&T.

Partnered with the construction teams to monitor deadlines, progress, and efficiency of subcontractors for evaluation of contract extension or termination.

Aug 2017-Aug 2019 Service Contract/Global Project Manager - Google

Implemented project goals, developed project plans, and managed resources to ensure successful completion of projects while communicating effectively with stakeholders and ensuring that projects are completed within budget.

Key Achievements:

Successfully helped open and start up 3 distribution centers and 1 data center in the metro Atlanta area totaling over 2 million square feet and organize movement of inventory totaling over $300M quarterly.

Lead multi-functional project teams to accomplish project goals.

Worked with internal and external business leads to define and manage business processes and technology roadmaps, manage change and implement new ideas effectively within the Google culture.

Partnered with stakeholders to gather and synthesize detailed, global business requirements, assess current and future business processes (As-Is and To-Be) while analyzing profit and loss reports.

Apply analytical skills to rationalize change, lead brainstorming sessions to gather requirements and help manage complex projects to major milestones and project deliverables.

Collaborated with 3PLs to ensure the integrity of metrics and KPI reporting focusing on material flow efforts.

Jul 2007-June 2012 Supply Chain OPS/SAP Manager- Lockheed Martin-Sikorsky Aircraft

Lead cross functional teams that supported operations for Military, Commercial, International foreign militaries and production aircraft for the aftermarket and MRO business. Directed daily responsibilities including accountability for $400M+ inventory management. Worked closely with cross-functional global customer support teams to understand customer requirements while prioritizing orders and ensuring monthly revenue plans are exceeded.

Key Achievements:

Organized and executed total warehouse operation movement from North Haven, CT to Fairburn, GA within a year time frame saving the division $25 million in total operation cost within 2nd quarter after moving.

Drove long term growth strategy for the production, aftermarket and MRO material management/distribution levels to revenue of $500M+ annually.

Lead a cross functional team including to resolve disputes for aged receipts, customer owned inventory and nonconforming material totaling resulting in a $5M savings.

Directed business process optimization projects to help provide the highest levels of customer service and overall growth while maintaining world class level inventory accuracy.

Initiated 3PL contract support to ensure site meets all sales and operations targets while exceeding all KPI metrics as specified in contractual requirements.

Drove targeted customer requirements to include oversight of shipping and receiving of 3PL for Sikorsky Commercial aftermarket business.

Oversight of daily logistic functions using SAP MRP systems to ensure flow of +75K parts SKUs for rotary and fixed wing aircraft in 75 countries through aftermarket logistics, maintenance, training, and material support.

Education:

Devry University Bachelor of Art in Business MANAGEMENT MAY 2005



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