Customer Service Call Center

PROFESSIONAL SUMMARY

Dedicated Customer Service professional with knowledge of service

delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. WORK HISTORY

Wife, Homemaker, 10/2016 to Current

Private Residence & Non-Profit

Nursing Assistant, 03/2016 to 10/2016

Drs. Hospital - Nassau, Bahamas

CONTACT

Address: SUMMERVILLE, SC 29486

Phone: 404-***-****

Email: adyta8@r.postjobfree.com

SKILLS

SHANISHKA L. BUTLER

Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.

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Addressed client household needs with meal preparation, housekeeping and transportation.

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Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.

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Completed dusting, washing dishes, laundry, and vacuuming for patients.

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Maintained and organized patient rooms and communal spaces to minimize environmental and safety hazards.

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Provided companionship and emotional support to enhance mood and quality of life.

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Supported client dignity and independence, by assisting with bathing, dressing and grooming.

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Transported clients to medical appointments and errands to support convenience and energy levels.

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Checked patient vitals such as temperature, blood pressure, and blood sugar levels.

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Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.

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Assisted with feeding and monitored intake to help patients achieve nutritional objectives.

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Helped patients effectively manage routine bathing, grooming, and other hygiene needs.

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Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.

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• Maximized patient satisfaction by helping individuals carry out

• Customer Friendly

• Personalized Support

• Active Participation

• Critical Thinking Skills

• Self-motivated

• Detail-oriented

• High-spirited

Call Center Technical Response Technician, 07/2008 to 10/2016 Cable Bahamas - Nassau, Bahamas

Provisioning Representative, 11/2011 to 01/2013

Cable Bahamas - Nassau, Bahamas

Customer Service Technician, 03/2006 to 01/2008

Cable Bahamas - Nassau, Bahamas

Rental Sales Associate, 12/2004 to 01/2006

BPB Auto Sales & Rentals - Nassau Bahamas

EDUCATION

Certified Nursing Assistant, Nursing Assistance, 10/2016 Drs. Hospital - Nassau, Bahamas

High School Diploma, 06/2004

Galilee Academy - Nassau, Bahamas

personal tasks such as dressing and walking.

Answer, documenting and troubleshooting incoming calls and utilize using various trouble shooting techniques, tools, and applications to bring about customers internet service, digital boxes, and Voice Over IP Phones.

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Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

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Provided primary customer support to internal and external customers.

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Tracked customer service cases and updated service software with customer information.

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Programming modems for internet and voice (phone service) to be installed in field in over 10,00 plus homes .SRG / CABLEBAHAMAS

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Voice Engineer: Programming features and numbers into switches and Programming numbers to modems

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Handled customer inquiries and suggestions courteously and professionally

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• Documenting tickets for customer complaints.

• Work 24hr shift in call Center

• Cross-trained and backed up other customer service managers.

• Trained staff on operating procedures and company services. Enhanced productivity levels by anticipating needs and delivering outstanding support.

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• Managed multiple tasks in high-volume environment Kept up-to-date rental records and customer information in company systems to track client interests and preferences

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Addressed guest complaints and resolved issues to promote satisfaction

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Obtained Several B.G.C.S.E's

• Honoree of Outstanding Students in the Bahamas Award (2003 & 2004)

• Honor Roll

Contact this candidate