Amit Minocha...

Orlando, FL • 219-***-**** • adyta6@r.postjobfree.com • www.linkedin.com/in/amit-minocha-a671112 Versatile and accomplished Software Development and Delivery Manager, adept in designing, developing, implementing, and supporting high-availability, mission-critical, 24x7 redundant systems with five nines reliability, utilized by leading Fortune 500 telecom corporations. An inspirational team builder and leader, highly skilled in managing and delivering complex projects and solutions with values as high as $50M. A quick study in new technologies with deep experience managing all aspects of the Software Development Life Cycle (SDLC). A natural problem solver who builds solutions that address unique problems and issues where failure is not an option and teamwork is essential. Particular expertise in wireless telecommunications, as well as data switching and ecommerce environments. A product innovator in the BSS/OSS enterprise telecom products space.

Providing Large-Scale Project Management: Consistently completed projects on budget and ahead of schedule. Provided hands-on leadership in project scoping and scheduling, resource identification and allocation, capacity planning, software and platform development, testing, implementation, training, post- deployment support, and project sign off. Managed combined on and offshore development teams with as many as five to 15 professionals across seven project lifecycles over a period of 13 years at Lucent-Alcatel.

Leading Product Planning, Ideation, Development, and Implementation: Deployed and integrated emergency alert/broadcast system utilized in major wireless providers (e.g., Verizon, AT&T) mobile networks. Planned and directed custom design and delivery of an eVPN solution for Verizon. Developed software/hardware that automated address recognition on mail handled by the US Postal Service.

Optimizing the Customer Experience with New Technology: Spearheaded a $40M migration from a legacy voicemail system to next generation voicemail systems in AT&T's mobile network. Migration of data for millions of existing mobile customers of AT&T involved porting of saved voicemail greetings and messages and data conversion of voice files to conform to newer voice codecs used on the next generation voicemail platform. Integrated FEMA's mandated Broadcast Messaging Center interface for Verizon, enabling Verizon to broadcast location-relevant alerts to mobile subscribers.

Enhancing the Digital Experience: Migrated subscriber data, balancing load and prepaid subscriber data across multiple sites, as per Verizon and AT&T network operations requirements. Converted digital media streams between disparate telecommunication networks at 27 sites through the integration of MGW 7510 platform to network elements for AT&T.

Deep Technical Expertise that Drives Product Innovation and Process Improvement

Strategic Planning Change Management

Product Development and Management

Research and Development

Technology Platform Development

Performance Engineering and Improvement

Software and Systems Engineering

Technical Project and Program Management

Team Development and Training

Software Management

Network Integration and Testing

Systems Delivery and Integration

Client and Vendor Relationship Management

High Performance Team Building

Budgeting and Cost Control

Product and Systems Integration

Customer Provisioning

Process Improvement and Automation

Microsoft Office

Process-Improvement

IT Project Management

MEETING END USER NEEDS WITH INNOVATIVE SOLUTIONS

TO COMPLEX BUSINESS AND TECHNOLOGY CHALLENGES

Optimizing the Performance and Reliability of Mission-Critical Customer-Focused Systems LUMEN TECHNOLOGIES Orlando, FL Aug 2022 – Oct 2022 SENIOR NETWORK IMPLEMENTATION PROGRAM MANAGER

This business was engaged in laying out a fiber optic network in the Central and NW Florida region. This network is designed to provide high speed and large bandwidth internet access to end users like residential and commercial end users.

Tasked with managing the progress of implementation and working with teams to ensure that at the time of connecting an end user to the Network (Last Mile), the required tap points to run fiber from to a home or office building is available physically near the end user's physical location. was responsible for the coordination and managing the work and teams inter dependencies. The several teams were tasked with

● Land survey/obtaining right of way from other utilities.

● Teams responsible for trenching

● teams responsible for laying/pulling the fiber and installing termination points and labeling of circuits. DASH TECHNOLOGIES Columbus, OH, Orlando, FL Jan, 2017 – Feb. 2022 TECHNICAL PROGRAM MANAGER

Directed delivery of large, complex technical projects for key clients of this technology consulting firm, providing offerings covering the entire technology product lifecycle from ideation to rollout. Plan and manage resource allocation, project budgets, and project schedules, while ensuring alignment of project deliverables with project scope of OSS and BSS platforms.

Consistently completed sophisticated technology implementations on budget and ahead of schedule. Trained internal employees and end users on business requirement gathering, as well as new applications and processes.

Advanced the technology of Voicemail / IVR for use in small business application. IVR solution was customized with prompts and responses for the requirements of a business [e.g. doctor’s office/practice, Court System, Bank, Hotel/Motel. Restaurants etc.]

LUCENT TECHNOLOGIES ALU, Columbus, OH Naperville, IL Aug, 2003 – Nov, 2016 TECHNICAL PROGRAM MANAGER LEAD ENGINEER

Served in a series of increasingly responsible leadership roles supporting the Professional Services and R&D divisions of this American multinational telecommunications equipment company that merged with Alcatel SA of France in 2006, forming Alcatel-Lucent (ALU). Directed as many as 25 engineers, while responsibly managing an annual budget of $60M.

Provided exemplary project management and customer support. Drove delivery, integration and acceptance of Alcatel-Lucent solutions and custom application development for North American customers, including AT&T, Verizon, and Sprint PCS. Oversaw project deployments, integration schedules, subscriber migrations, and field technical support. Personally resolved escalated, complex technical issues.

Enabled Verizon to provide direct access to its corporate customers, allowing them to manage their mobile phones and assign Class-of-Service (CoS) as needed for their business requirements. Developed and delivered an enhanced VPN that made this possible. Managed the requirements finalization with the customer and the software implementation of the solution, testing and delivery in the national network of Verizon mobile service. Solution required managing the integration of the solution with FEMA interfaces and VZW network.

Led a $40M migration project to replace a legacy voicemail system with next generation voicemail systems in AT&T’s mobile network. Deployed first office application of “Anypath” a BSS platform to provide voicemail service to mobile subscribers at Cingular Network and AT&T, as well as at Alltel, Bellsouth, Cavalier, Cingular, Beaver Creek, Prariewave, Matanuska, and Integra.

MORE MAGIC SOLUTIONS, Helsinki, Finland Jan, 1999 – Nov, 2001 DIRECTOR OF R&D

Planned and directed the efforts of 35 R&D engineers while providing end-to-end product management and driving development of e-commerce payment solutions at this startup company engaged in developing a mobile Amit Minocha Page 3

payment application that links mobile operators with financial services organizations. Launched new processes for R&D, test, project build, integration, and support teams while streamlining operations.

Optimized individual and team performance by mentoring and instilling discipline and developing processes that enabled the team to integrate and finalize the product into a carrier grade solution. Developed specialized teams with specific functions and introduced formalized testing, including stability/performance testing.

Earlier Experience [AT&T/Lucent Technologies] Columbus, OH Mar, 1993 – Dec, 1998 MTS TECHNICAL MANAGER (CTS)

Early career success in a series of increasingly responsible technical roles, including Software Developer, Tester, Performance Engineer, and Technical Customer Support Manager (7x24x365 model) for this leader in telephony products and services.

As Technical Manager, was responsible for supporting the SLA, deployed/supported platforms across the world during Y2K transition, while handling and troubleshooting several serious outage incidents and restoring service within required SLA terms. Planned and drove the provisioning of Tier 3 support to local field support teams in South America, Europe, and Asia-Pacific. Guided professionals that supported clients, including Sprint PCS, Ameritech, SBC, Verizon, Alltel, Telecom Italia, Telefonica, and Vesper in compliance with the agreed upon SLA

Earlier as a Performance Engineer, led a team that enhanced the Service Management System (SMS) platform to effectively facilitate a growth in transactions from 150 Transactions-per-Hour (TPH) to 10,000 TPH in only 14 months. This engagement involved tweaking design and software in several sub-systems on the platform. This effort involved troubleshooting code and documenting (RCA) reasons for performance degradation and documenting modifications to support enhanced performance.

Designed custom performance measuring and monitoring tools to support the software changes to improve performance.

Lead Engineer for the design and implementation of an audits sub-system on a platform responsible for provisioning mobile phones in a mobile service provider’s network. This platform SMS [Service Management System] takes input from the stores and provisioned to the target call processing platforms Service Control Points [SCP]. The audit sub-system was implemented to compare the mobile subscriber data on the SMS with the data on the call processing platform SCP to identify any data aberrations and also identify any mobile that is still active after the eservice being cancelled. Overall the design called for implementing several daemon processes, each multithreaded and thread inter locking to ensure data integrity: case - should not retrieve data if an update for a subscriber is in progress. Entrepreneurial Experience:

Additional success employing an engineering mindset in building luxury homes and earning a Real Estate Appraisers/Inspectors license.

Education

MS, Electrical and Computer Engineering [Computer Science], State University of New York, Buffalo, NY BS Level Studies in Electrical Engineering, Purdue University, West Lafayette, IN BS, Physics, Punjab University, Punjab, India

Technical Acumen

Operating Systems: Unix, Linux, Windows, MacOS

Languages: C, bash/ksh, Perl, Python, SQL, Sybase DB, Sybase Client Server Architecture/Computing, NetCracker, Amdocs.

Methodologies: Waterfall, Agile Scrum, Software Development Life Cycle (SDLC), Project Management Methodologies, Sitetracker

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