M

Tiffany

Mason

405-***-****

tiffany.dmason**@gm

ail.com

Oklahoma City, OK

73101

SUMMARY

Successful Pharmacy Technician bringing 2 years of experience in filling prescriptions with expert accuracy, building relationships with customers and promoting teamwork within pharmacy settings. Knowledgeable about regulatory guidelines and policies governing fraud, waste and abuse. Patient-oriented Pharmacy Technician with extensive experience preparing, filling and labeling medications. Highly skilled at processing prescriptions and managing pharmacy inventory. Well-versed in interacting with patients to answer questions and provide status updates on prescription fills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. SKILLS

Verifying Orders

Troubleshooting Malfunctioning

Equipment

Drug Inventory Control

Point of Sale Systems Proficiency

Preparing Bulk Medications

Stocking Shelves

Proper Labeling Procedures

Pharmacy Operations

Ordering and Stocking Medications

Wholesale Ordering

Equipment Cleaning and Maintenance

Patient Profile Setup

Prioritization and Organization

Payment Processing

Prescription Pricing

Chemical Handling

Customer Service

Inventory Management

Inventory Tracking

Cash Register Operations

Prescription Order Verification

Detail-Oriented

Prescription Filling and Labeling

Data Entry

Answering and Routing Calls

Recordkeeping and Documentation

Medication Storage and Labeling

Verbal and Written Communication

Dispensing Medications

Prescription Refill Fulfillment

Relationship Building

Cleaning and Sanitizing

Regulatory Compliance

Supporting Pharmacy Operations

Medication Documentation

Storage Maintenance and Security

Problem-Solving Skills

FDA Compliance

Resolving Customer Issues

Insurance Billing

Workflow Optimization

Insurance Verification

Quality Assurance and Control

Labeling Prescriptions

EXPERIENCE

Pharmacy Technician

Oklahoma City, OK

Walgreens/ May 2021 to Current

Mixed pharmaceutical preparations according to written prescriptions. Prepacked bulk medicines, filled bottles with prescribed medications and typed and SCHEDULE INTERVIEW

LINKEDIN

RESUME RECEIVED

affixed labels.

Assisted customers by answering questions, locating items or referring to pharmacist for medication information.

Interpreted and processed medication orders under supervision of pharmacist. Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.

Maintained pharmacological practices by checking drug inventory, stocking medications and monitoring supplies.

Transmitted claims to insurance companies for payment and reconciled EOBs. Refilled medications, offered insight into over-the-counter products and verified insurance benefits.

Answered telephones to respond to questions or requests. Received and verified daily incoming drug inventories, reported discrepancies and logged items into inventory system.

Improved inventory management procedures to reduce overhead, backorders and overstock.

Ordered, labeled and counted stock of medications and entered inventory data into computer.

Concierge

Oklahoma City, OK

Waterford Hotel/ Mar 2019 to Mar 2020

Placed orders for and picked up flowers for guests. Arranged for tours and expeditions, setting accommodations, transportation, equipment and medical personnel availability.

Gave clear directions to local museums, restaurants and places of interest to patrons. Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills. Explained how TV remote, heating/cooling, WiFi access and locks worked to hotel guests.

Offered guests beverages and refreshments upon check-in. Spoke with patrons to make conversation, answer questions or to respond to complaints.

Greeted clients and provided personalized support to meet unique needs and promote brand loyalty.

Answered guest questions regarding local area, facilities and amenities. Customer Service Representative

Oklahoma City, OK

Maximus/ Jul 2017 to Mar 2019

Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Used proven techniques to de-escalate angry customers during telephone interactions. Demonstrated excellent communication skills in resolving product and consumer complaints.

Set up and activated customer accounts.

Assisted customers with making payments or establishing payment plans to bring accounts current.

Informed customers about billing procedures, processed payments and provided payment option setup assistance.

Educated customers on special pricing opportunities and company offerings. Print Center Manager

Oklahoma City, OK

Ricoh USA/ Mar 2014 to Jun 2017

Evaluated building condition, workflow and service quality to keep operations in compliance with requirements.

Forecasted customer demand to set prices or credit terms for goods or services. Coordinated and directed activities of businesses or departments concerning production, pricing and sales.

Implemented campaigns and promotions to help with developing goods and services. EDUCATION AND TRAINING

Certificate

Rose State EmPower Program Jun 2004

Oklahoma City, OK

Studies included: Word, Excel, Keyboarding (42 wpm), 10-key by touch and by sight, Business English, Medical Terminology, CPR certification, Customer Service Training. High School Diploma

Northwest Classen High School Jun 1992

Oklahoma City, OK

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