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Human Resources Customer Service

Location:
Rocky Hill, CT
Salary:
55,000
Posted:
August 10, 2023

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Resume:

LAUREN M. CATTEL

Rocky Hill, CT *****

860-***-**** adyt8u@r.postjobfree.com

https://www.linkedin.com/in/laurencattel/

Self-motivated, professional with diverse credentials to combine tactical leadership and human resources expertise with a strong business background. Ability to work collaboratively with a commitment to achieving organizational goals. Results-driven with the proven ability to motivate personnel to reach desired individual and organizational objectives, providing impeccable customer service and creating an atmosphere of exceptional employee morale.

●Talent Acquisition and Retention

●Training and Development

●Employee Relations

●Personnel Records Maintenance

●Orientation and On-Boarding

●Performance Management

●Policy/Procedure Administration

●Staff Management

●Customer Service

●Diversity Recruitment

●Team Building

●Benefits

COMPUTER SKILLS

HRIS Systems: Taelo/PeopleSoft Brass Ring ADP – Quantum Jobvite Fast Recruiter Bullhorn

Software: MS Office Word PowerPoint Excel Outlook Lotus Notes

PROFESSIONAL EXPERIENCE

RANDSTAD, Contract Recruiter at Vulcan Materials Company 3/1/2021 to 2/24/2023

●Responsible for delivering all facets of recruiting success while assisting in promoting a strong employment brand and ensuring a positive candidate experience by creating a high-touch environment

●Update applicant tracking system daily.

●Develop and implement sourcing plans for corporate functional positions and national management recruiting plans, employing traditional sourcing strategies and resources as well as developing new, creative recruiting ideas.

●Builds and maintains relationships with internal stakeholders to ensure staffing needs are met with regard to managing all sourcing, selection, and hiring of talent through set metrics.

●Develops and drives robust recruiting strategies and communicates regularly with hiring managers on the process, status, and feedback of all candidates.

●Maintain complete and accurate record-keeping details in compliance with federal and state requirements.

RANDSTAD, Contract Site/HR Manager at FOSDICK 9/2020-3/1/2021

●Manage the full recruiting life cycle process which includes creating job specification, interviewing candidates, extending/negotiating offers and onboarding new hires for 3 Fosdick locations.

●Manage benefits administration process for Randstad employees from onboarding to open enrollment

●Partner with Fosdick management to review employee’s performance and employee relations to ensure all staffing levels are met.

●Assist with any payroll issues.

●Process full cycle workers’ compensation claims which includes employee investigations, root cause analysis and follow-up with employees for return to work.

SOUTHERN AUTO AUCTION, East Windsor. CT 2/2019-4/2020

Talent Acquisition

Talent Acquisition for the largest privately held auto auction in the country, responsible for 180+ Full Time Employees.

●Performed full cycle recruitment including candidate sourcing, resume and application review, phone screening of qualified applicants, coordinating the onboarding process for new hires (non-exempt and exempt), and managing the offer process.

●Facilitated New Hire Orientations which included: reviewing policies and procedures, providing an overview of the company’s benefit plans and options to assisted employee’s with online enrollment.

●To improve the retention rate, initiated a program which included the new hire and the department manager.

●Generate top talent leads through networking, cold-calling, social networking and both traditional and non-traditional industry sourcing.

●Plans and attends various recruitment functions for the organization including job fairs, open houses and college recruitment fairs.

●Serves as the contact person for recruitment agencies and develops and manages advertisements of open positions.

●Invited to represent Southern Auto Auction at Lincoln Technical College and Capital Community College Advisory Boards.

●Worked and trained new hires to work the auction as an Auction Block Clerk to assist with the purchase of 3000-5000 cars per auction.

LAZ PARKING, New Haven, CT 1/2018- 2/2019

Human Resources Generalist/Manager

Manage all aspects of recruitment, onboarding, orientation, training and employee relations for 175 employees.

●Involved in networking and hiring through community outreach recruitment programs.

●Partner with hiring managers to strategize and develop successful recruitment plans

●Complete and process new hire paperwork (drug screening, background checks, ect.).

●Investigate all employee relation issues and administer progressive disciplinary, up to including termination.

●Conduct New Hire Orientation including badging, uniform distribution and assist with benefit choices and overview of benefits.

●Assist all new hire and existing employees with benefit selection and enrollment.

Stewart Staffing Solutions, Temporary Recruiter, Hartford, CT 6/2017-1/2018

●Assist with recruitment needs for Health Care contracts, Administrative contracts and Light Industrial contracts.

●Sourced, qualified and matched candidates for temporary and permanent job placement.

●Participated in Job & College Fairs.

ST. FRANCIS HOSPITAL, Hartford, CT 11/2014-5/2017

Recruiter/Human Resources Assistant

Partner with hiring managers to develop recruitment orientation strategies for executive, exempt and non-exempt employees.

●Process new hire paperwork by entering information into PeopleSoft.

●Review, source and refer qualified candidates for consideration.

●Conducted interviews and collaborated with hiring managers to select the most qualified candidate.

●Completed background checks and pre-employment requirements for all new hires.

●Provided assistance with annual open enrollment and helped employees with online benefit selections.

●Manage the HR reception area (personnel files, verification of employment requests) and responsible for 30 phone lines.

EMBRAER EXECUTIVE JET SERVICES, Windsor Locks, CT 1/2011 – 8/2014

Office Manager

Managed the facility for office and Airplane Hanger, including scheduling monthly, quarterly and yearly inspections and coordinating vendors to meet FAA regulations.

●Partnered with HR and staffing agencies to screen, interview and recruit temp and regular positions; staff increased from 8 to 50 for entire site.

●Processed payroll for 50+ exempt and non-exempt employees, ensured data accuracy for submission to ADP.

●Developed office and facility procedures, creating a vendor database tracking system for easy staff accessibility.

●Coordinated all special events for corporate onsite specific events. (Employee Recognition Programs)

●Managed visits and provided superior customer service to all onsite visitors including all related accommodations during stay.

THE HOSPITAL OF CENTRAL CONNECTICUT, New Britain, CT 5/2008 – 1/2011

Human Resources Representative

Partnered with hiring managers to develop recruitment, orientation strategies for executive, exempt & non-exempt positions.

●Developed and placed job postings, utilizing a variety of techniques, such as online searches/e-recruiting, social media, job fairs, professional associations, military outreach and college recruitment.

●Administered and interpreted pre-employment evaluations to determine candidate qualifications which helped decreased turnover and improved retention rate.

●Conducted Background, Social Security & Reference checks, updated and managed new hire orientation process from start to finish on a biweekly basis for all new hires.

●Assisted with open enrollment benefit sessions with employees.

SODEXO AT UCONN HEALTH CENTER, Farmington, CT 4/2005 – 5/2008

Human Resources Manager

Provided HR support for 110 employees for both exempt and non-exempt level employees.

●Reduced employee turnover by 30% through the introduction and implementation of an employee retention program.

●Increased employee communication and morale by developing employee activities, events and programs (weekly newsletter “Kitchen Chronicles”, holiday events, contests, etc.) to enhance involvement.

●Recipient of Outstanding Human Resources Manager Award at Sodexo at UConn Health Center for recruitment and retention efforts.

●Led full cycle recruitment efforts and hired entry-level, mid management and director level positions.

●Evaluated and analyzed compensation to determine appropriate and equitable job offers.

●Mediated and resolved employee relation issues, facilitating progressive discipline.

●Administered benefits program and educate employees on medical, dental, life insurance, short/long term disability, reimbursement accounts, and 401(K) benefits.

●Performed monthly audits on safety policies, procedures, OSHA; reviewed employee files to ensure compliance for city, state and federal inspections.

BRISTOL HOSPITAL/INGRAHAM MANOR NURSING HOME, Bristol, CT 3/2002 – 4/2005

Human Resources Representative

Lead HR Representative, managing 5 staff while providing HR support to an employee base of 200+.

●Reduced temporary staffing budget by implementing internal staffing program resulting in $100K+ savings.

●Successfully implemented Employee Recognition Programs which increased employee retention rate between 30 -40% per year.

●Executed recruitment hiring cycle which averaged 35-40 new hires annually.

●Organized and attended onsite and offsite job fairs which included developing and placing advertising, booking sites, scheduling interviews.

●Collaborated with Managers and Directors to administer all disciplinary matters, prepared progressive discipline plans and terminations as appropriate.

●Conducted training on sexual harassment, discrimination and performance management for all directors and managers.

EDUCATION

A.S. Retail Management, Lasell College, Newton, MA



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