ELIZABETH (LIZ) BULES

adyt8h@r.postjobfree.com 865-***-**** Knoxville, TN 37932

Summary

Hardworking Commercial Cleaner with 3 years of experience maintaining sanitary environment in commercial workplaces. Well-versed in sweeping and mopping floors, cleaning glass and maintaining restrooms. Attentive to detail in achieving clean, professional atmosphere. Professional Leadership Team Member bringing great personnel management and motivational abilities. Helps drive team growth and enhance results through hands-on, proactive oversight of daily operations. Always ready to help personnel and managers achieve shared goals. High-energy Teacher with solid background educating students. Maintains organized and disciplined classroom environments devoted to student learning. Caring and compassionate in addressing individual student needs and promoting positive educational experiences.

Skills

Interior and exterior cleaning

Passenger support

Safe driving techniques

Confidentiality understanding

Personnel management

Safety protocols

Schedule management

Supply inventory management

Rule enforcement

Performance monitoring

Employee relations

Vehicle maintenance

Exceptional time management

Experience

Camp Big Fish Knoxville, TN

Leadership Team, Cleaner, Driver

08/2020 - Current

Handle emergencies

Pick up children from their elementary schools and drop them off at camp.

Handle parent complaints or concerns

Kept bathrooms in clean, functional condition by scrubbing stalls, sanitizing sinks and tidying storage shelves.

Collected trash from floors within hallways, bathrooms and work areas.

Vacuumed carpeted areas and mopped solid surfaces with proper chemical solutions.

Removed trash bags, broke down boxes and placed recyclable materials in designated disposal areas.

Restocked supplies, replacing toiletries, liners and soaps.

Encouraged, empowered and motivated team to accomplish objectives.

Replenished supply of hand soap, paper towels and other consumables.

Utilized GPS to optimize routes and continuously meet estimated delivery times.

Handled, labeled and safely stored various hazardous chemicals and solutions to prevent injuries.

Responded to emergency cleaning requests to meet client expectations.

Maintained safety protocols through safe handling of equipment and chemicals.

Created inventory checklists and stocked housekeeping carts.

Performed pre-trip inspection checks and reported problems to supervisor.

Documented daily mileage, gas and other data.

Transported riders to designated stops according to pre-determined schedules.

Took rugs and mats outside to remove dust and dirt.

Delivered customer orders and collected payments to keep accounts current.

Saved fuel by leveraging GPS to identify faster routes.

AutoZone Knoxville, TN

Parts Sales Manager

09/2018 - 11/2019

Change batteries, light bulbs

Handle customer complaints, returns

Cashier

Cleaning

Inventory management

Cashing out, closing store

Key holder

Help customers locate what they need

Inspired team members to top sales and service performance and engagement, cultivated exceptional passion to meet customer needs and achieved unprecedented staff retention.

Conducted complimentary battery checks, alternator testing and wiper installations.

Managed knowledgeable and professional ten-member parts sales team that delivered right parts to customers quickly and secured great deals on top-quality out-of-stock parts.

Monitored performance targets and sales metrics of sales team to monitor productivity.

Developed and met budgets, exceeded sales performance targets and spearheaded and implemented strategies that improved sales and customer satisfaction.

Launched cutting-edge inventory management system and maintained precise parts tracking.

Analyzed productivity reports, discussing with senior management at sales meetings.

Orchestrated sales programs and revitalized relationships with dealers and independent sales representatives, resulting in broader sales network and heightened volume.

Received, examined and reshelved returned parts.

Established individual parts inventory levels to balance stock for maximum inventory turns.

Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.

Taught junior employees proactive strategies to meet operational and sales goals.

Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.

Managed employee schedules and daily assignments.

ADT Security Knoxville, TN

Technical Support Representative

04/2017 - 09/2018

Inbound phone operator that handled problems with equipment and customer escalation

Assisted customers with various types of technical issues via email, live chat and telephone.

Supported customers with online billing, access and account issues.

Reviewed support cases for technical and troubleshooting accuracy and identified needed process improvements.

Stayed abreast of latest software developments to enhance job knowledge.

Handled customer service issues by providing guidance or escalating for advanced support.

Used remote login tools to assist clients with technical and product questions.

Demonstrated advanced product knowledge to solve customer issues.

Assisted customer in understanding products, components and systems using technical demonstration.

Developed and maintained strong relations with customers to meet quality expectations.

Troubleshot hardware issues and worked with service providers to facilitate repairs for end users.

Identified opportunities to upsell technical products and services, boosting revenues to existing accounts.

Sitel Knoxville, TN

First Notice of Loss Insurance Agent

03/2017 - 08/2018

First responder for USAA member automobile crashes.

Set up initial insurance claims

Handled de-escalation

Identified, investigated and resolved internal and external theft and fraud.

Responded calmly and promptly to emergency conditions, safety hazards and threats to life or property.

Engaged customers and provided high level of service by carefully explaining details about documents.

Received underwriting approvals after accurately completing applications for insurance coverage.

Collected data for insurance claims through interviews and physical property inspection.

Cultivated lasting professional relationships and grew client referrals to promote agency success.

Maintained pleasant and cordial attitude, remaining calm when issues arose.

Wrote policies, finalized documents and filed paperwork.

Answered insurer questions regarding policyholders.

Promptly responded to reported claims by communicating with customers and reporting information.

Applebee's Grill + Bar Knoxville, TN

Server Shift Leader

09/2016 - 03/2017

Typical server roles

Created positive guest experience by listening to guest needs and recommending options to meet requests.

Managed tables throughout dining room to execute service at highest level.

Trained and acclimated new servers to restaurant's culture and operations.

Maintained thorough knowledge of menu to describe dining options.

Cleared dishes from tables during and after meal service to maintain clean dining area.

Held performance reviews to identify and correct areas needing improvement.

Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.

Took orders, calculated charges, issued table checks and collected payments from customers.

Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.

Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.

Provided exceptional service to high volume of daily customers.

Legacy Mountain Ziplines Sevierville, TN

Zipline Guide

04/2014 - 06/2016

Inspected equipment and conducted safety checks on equipment and instruments to maintain high-quality control standards.

Performed safety checks and routine maintenance on equipment to identify issues promptly.

Completed frequent equipment safety checks to protect from damage and personnel from harm.

Delivered exceptional support and assistance to parents and participants in program to promote positive experiences.

Helped participants enjoy activities while ensuring adherence to protocol.

Assisted with transporting and escorting program participants to, from and within program activity locations and on external trips.

Advertised for upcoming events to promote engagement and involvement.

La Petite Academy Inc. Knoxville, TN

Preschool Teacher

10/2011 - 03/2014

Taught children foundational skills in colors, shapes and letters.

Implemented hands-on, play-based strategies for experiential learning.

Controlled classroom environments with clearly outlined rules and positive reinforcement techniques.

Developed professional relationships with parents, teachers, directors and therapists.

Encouraged children to be understanding of others, show good manners and instructed in other social development behaviors.

Established indoor and outdoor safe play environments for toddler-age children.

Created and implemented developmentally appropriate curriculum addressing learning styles.

Collaborated with colleagues on developing new classroom projects and monthly themes.

Incorporated music, art and theater into lesson planning.

Enhanced sensory abilities by giving children access to numerous textures and shapes.

Administered and documented results of student assessments.

Identified children in need of extra support for emotional, health-related or developmental concerns and conceived improvement strategies.

Adapted instructional techniques according to student learning styles and progress.

Maintained student records according to rigorous confidentiality and privacy regulations.

Directed and supervised children during field trips and special activities.

Met with parents to discuss child behavior and academic progress.

Organized and led activities to promote physical, mental and social development.

Maintained daily records of individual activities, behaviors, meals and naps.

Promoted good behaviors by using positive reinforcement methods with children.

Stuck to daily routines to help children feel comfortable and promote development.

Openly exchanged ideas and materials with coworkers.

Made and distributed nutritious snacks by preparing and dividing into portions.

Collaborated with parents to develop and maintain strong support networks and build rapport to foster seamless communication.

Assisted students with caring for personal hygiene requirements.

Cultivated positive rapport with students, faculty and parents.

Monitored classrooms, halls and eating areas to maintain student safety.

Developed appropriate youth curriculum in alignment with cultural and developmental needs.

Read stories to preschool children to help increase key language, literacy and social skills.

Completed morning classroom and play area opening duties.

Established and enforced behavioral rules and discipline.

Education and Training

Pellissippi State Community College Knoxville, TN

Associate of Science in Criminal Justice

Expected in 05/2024

Roane State Community College Harriman, TN

Education

05/2010

Crossroads Christian Academy Lenoir City, TN

High School Diploma

05/2008

Contact this candidate