DANIEL GALLANT

**** ******** ********* *****, *** A208, Gulfport, Florida, 33707 Mobile: 727-***-**** adyt7f@r.postjobfree.com Summary

Over twenty-three years of experience as an Information Technology Specialist. Significant experience with information systems, software, technology, customer service, problem solving, and oral communications that supported daily operations at the Veterans Administration and a wide scope of other enterprises to include health care, financial companies, academic institutions, and local government. I also have written a variety of manuals and I am able to teach others. Some of my key attributes are:

* Attention to Detail - Diligent to perform work and considers attention to detail.

* Customer Service - Works with clients and end users to evaluate need and provide technical information support to resolve their problems and fulfill their expectations. Knowledgeable about hardware and software and am committed to provide best in class customer service.

* Oral Communication – Effectively communicates information and details to clients and end users. Considers the situation and how it affects others. Makes details clear and concise. Listens to others and responds appropriately while providing support.

* Problem Solving – Troubleshoots to identify source of issues. Determines pertinence. Uses sound judgment in analysis and possible alternatives. Provides recommendations to resolve issues for end users and good customer service. Highlights

Information Technology Desktop Support VMware Technician and vCenter update Manager Electronic Technician Technical Sales Consultant

Support Representative PC Imaging/Refresh Technician Migration Technician Fluent in Korean and Japanese languages Accomplishments

Replaced approximately 1,200 legacy computers in multiple departments over 24 months across the Veterans Administration at Bay Pines ensuring medical data remained updated with the latest operating systems and increasing the efficiency of the medical staff enabling them to accomplish more each day. As a Tier 2 Information Technology Specialist and ASA at the Veterans Administration Bay Pines, resolved an average of about 65 trouble tickets each month with initial troubleshooting ensuring data processing was without interruption. Developed a system at Trident to create troubleshooting tickets from incoming emails which significantly decreased the response time for tech support and problem resolution and enabled technicians to respond and resolve more tickets every day than through a phone-based system.

Conducted setup, preparation, and transition of equipment and workstations from Royal Bank to PNC Bank over a period of 4 months, exchanging 100 desktops for newer ones with no interruption in critical operations at PNC Professional Experience

Tier 2 Information Technology Specialist and ASA September 2019 to July 2023 Insight Global, Full Time 40 hours per week St Petersburg, FL Tier 2 Onsite IT Specialist, as a contractor, at Bay Pines VA Medical Center campus. Daily duties and activities include resolving customer related software and hardware issues, and diagnosing network system technical issues, for customer reported incident tickets. Plans and delivers IT customer support services. Submits recommendations for improvements. Maintains and updates operating systems. Utilizes messaging, email, and phone calls to follow up with end-users. Deploys new computer equipment for new and current end-users. Troubleshoots, repairs, and fixes computer systems on the network, both onsite and remote. Accomplishes best customer service by giving attention to detail, listening to customers, applying effective communication skills, and utilizing sound judgement as part of critical thinking to resolve customer issues and trouble tickets.

● Awarded assignment to be the IT Specialist responsible to perform a refresh project consisting of about 200 network and multifunction printers and types of network printing devices. TIER 2 Client Technical Support September 2016 to July 2018 Pomeroy IT Solutions, Full Time 40 hours per week Boca Raton, FL Managed incoming work orders, created trouble tickets, and provided hardware and software installation and support which enabled the client to conduct more efficient operations. Specifically, basic and intermediate windows 7 and 10 troubleshooting, PRC setup and troubleshooting, hand scanners setup and troubleshooting, MFP Canon, Kyocera, and HP setup, network diagnostics, and troubleshooting, Advanced Active Directory administration, AS400 Database, Security, and Printing support, Post Imaging PC setup, PC security, MS Office 2016 setup, troubleshooting, and support, and Cisco VPN setup and support.

Helpdesk Specialist December 2015 to April 2016

Trinet, Full Time 40 hours per week Bradenton, FL

Perform IT and various support to internal employees and clients. Provide regular PC troubleshooting for employees and clients to include diagnosing and/or resolving problems in response to a customer reported incident via trouble tickets. Running SQL queries and analysis in TOAD for various data requests. Providing support via phone and chat to employees and clients. Create, document, and escalating of any issues. Duties also included submitting recommendations to improve the efficient use of the system and responding to special requests for system data. PC Migration Specialist May 2015 to June 2015

Kforce, Full Time 40 hours per week St. Petersburg, FL Provided planning and delivery of IT customer support services to All Children’s Hospital. Prepare desktops (imaging, loading software, set configurations) and deploy them to various offices. Included Windows 7 desktops, conducted pre & post imaging support, and maintained the OS support contract to keep aging workstations in service over a thirty-day period to maintain operational effectiveness until the client was able to replace with newer systems and increase efficiency.

Printer Support Specialist March 2015 to May 2015

In Sync Staffing, Full Time 40 hours per week St. Petersburg, FL Support and Maintain all Multi-Function Printers (MFP) at Transamerica enabling the end-users to print and send/receive faxes with less downtime which enhanced efficiency between various departments. Ensured all printers and copiers are stocked with paper, toner, and functioning while also maintaining responsibility for ordering new supplies and maintaining replacement parts as required. Also resolved issues with all MFP’s and copiers locally. Additionally, actioned incoming service requests from other Transamerica Offices.

Desktop Support Technician / PC Migration Technician April 2014 to April 2014 Pamten Inc, Full Time 40 hours per week Tampa, FL

Perform custom PC Imaging, refresh, and migrations for clients to include pre & post desktop support. Provide technical knowledge, support, and documentations to troubleshoot various OS and Software issues for Windows 7 workstations and Windows 7 Embedded Thin Clients. Transfer all user data, settings, and applications driver updates. Perform user profile transfer via Scanstate and Loadstate. Custom Software packaging for users with SCCM. PC Migration Technician August 2014 to August 2014 Black Box Network Services, Full Time 40 hours per week Nashville, TN Provided technical knowledge and support to help organize and implement refresh for all workstations to Windows 7. Installed new equipment in the user's workspace. Transferred all user data, settings, and applications driver updates. Included imaging, deploying, and configuring new desktops and workstations for end-users which enabled the client to keep pace with the increased incoming orders for prescription delivery. Desktop Support Technician / PC Refresh Technician April 2014 to April 2014 Kyra Infotech, Full Time 40 hours per week Lakeland, FL As the Desktop Support Technician / PC Refresh Technician at the Department of Citrus, conducted pre & post desktop support software and hardware troubleshooting. Provided technical knowledge and support to help organize and plan refresh and migration from Windows XP to Windows 7. Helped plan and document Windows 7 imaging, software documentation, driver updates. Documented all procedures, configurations in a step-by-step format. Also created desktop OS image which provided end-users multiple software applications and updates without installation which maximized utilization of the systems by the client.

Desktop Support Technician / PC Migration Technician November 2013 to March 2014 Pomeroy 40, Full Time hours per week St Petersburg and Tampa, FL As the Desktop Support / PC Migration Technician at Humana Health, conducted AD support and refresh including user set up, user deletion and user access. Also supported current Active Directory upgrade / migration. Supported Windows XP to Windows 7 migration including imaging, re-imaging, systems migration, data migration, MS outlook and all application migrations. Pre & post desktop support. Encrypted application migration support. Imaging new users network from scratch and deleting as well if terminated. Also responsible for face-to-face hands-on support data migration, windows backup, documentation for future training as well as helpdesk phone support. Provided installation, upgrade, to include the configuration of various custom applications including Reflections, VPN access, Bomgar, Avaya One X, Avaya IP agent, Microsoft Map Point, Snag-IT, Secure Doc/Win Magic, Verint Impact 360, VPNLOGON, and Array Networks SSL VPN. Duties also included maintaining and updating system files necessary to control all aspects of system operations and access.

Education

Information Technology Training Certificate 2012

Will Grismore Training Camp Vienna VA, USA

Bachelor of Science: Technology Management 2006

University Of Phoenix Pinellas Park, FL, USA

Associate of Arts: General Studies 1998

St Petersburg College St. Petersburg, FL, USA

Automotive and Information Technology Training Certificate 1995 Pinellas Technical College Clearwater, FL, USA