Customer Service Representative
Resume:
DENISE GUTTERMAN
adyt6s@r.postjobfree.com
Career objective: Representative with over 5 years’ experience in customer service call center. Handling customer complaints, and maintaining a positive and friendly disposition. An accomplished, highly professional customer service representative skilled at building rapport with clientele, understanding corporate values and driving sales. Experience:
07/2018-07/2023
Customer Service Rep-Optics Planet
• Provided excellent quality customer service and other duties as assigned.
• Cultivated relationships with our customers by providing exemplary customer service.
• Handle 50+ escalated customer complaints per day, processing returns, and exchanges.
• Cultivated customer loyalty, promoted repeat customers, and improved sales.
• Give accurate and appropriate information to answer questions, troubleshoot issues, and resolve complaints. 08/2016 – 02/2017
Bando USA
• Answered a multi-line phone system and transferred callers quickly and accurately to appropriated departments.
• Greeted office visitors and provided information and assisted as needed.
• Sent out daily reports, and sorted and distributed mail. 2013 - 2016
Tastefully Simple private sales representative
• Direct Sales
• Vendor Shows
• Provided information about product and services
• Able to sell by building rapport and establishing a strong connection with prospective customers. 07/ 2006- 03/ 2015
KinderCare
• Planned and implemented activities promoting intellectual growth of children.
• Worked towards attaining the social and physical growth of the children.
• Responsible for the care, hygiene, learning and developmental activities
• Communicated directly with parents about the students’ progress. Education:
September 1986 to May 1991 – Oakton Community College, Skokie, Il Awarded Associated of Arts degree – Applied Science, Early Childhood Development.
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